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            Customer Reviewsfor1-800Accountant

            Accountant
            HeadquartersMulti Location Business
            View Business profile
            View Business profileBBB accredited business

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            638 Customer Reviews

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            • Review from

              5 stars

              03/19/2024

              Great advice, support, and guidance, courtesy. will updated with future services.

              1-800Accountant Response

              03/20/2024

              Hello,

              Thank you for your kind words! We're delighted to hear that you found our advice and support helpful. We look forward to continuing to assist you with any future services you may need. Don't hesitate to reach out if you have any questions or if there's anything else we can do for you.

            • Review from Joseph B

              1 star

              03/17/2024

              Taxes have been finished since early January and i have gotten little response, cooperation, communication and answers to questions ive had since January. I am not getting the attention i need and its already mid march. I need someone to contact me directly to finish out all my taxes.

              1-800Accountant Response

              03/18/2024

              Dear ******,


              Thank you for bringing your concerns to our attention. Your feedback is highly valuable to us, and we want to assure you that we take these claims very seriously. We are actively investigating the matter to gain a full understanding of your experience. 


              Your satisfaction is our priority, and we're committed to addressing your concerns promptly and thoroughly.


              Thank you for your patience and understanding.


              The *********** Team | 1-800Accountant

              1-800Accountant Response

              03/26/2024

              Dear ******,

              Thank you for bringing your concerns to our attention, and we appreciate your patience as we thoroughly investigated your case. Based on our review, here are the findings regarding your feedback:

              Communication and Cooperation: We understand your frustration regarding the perceived lack of communication and cooperation. However, our records indicate that your tax advisor and tax preparer have been actively engaging with you since January. While your business returns were ready for review in January, we acknowledge your concerns about your personal return, which required additional attention. We provided guidance on utilizing our ************** for questions and concerns, and both your tax advisor and preparer promptly responded to your inquiries.

              Personal Return Completion: We are committed to ensuring the completion of your personal tax return in a timely manner. Upon signing off on your business returns on March 8th, you expressed the need for revisions related to home office deductions and WOTC credits. Our tax preparer promptly addressed these revisions and scheduled them for completion by March 23rd. Additionally, we understand that your personal return is currently undergoing a second revision due to documentation regarding your purchase of an electric vehicle.

              Moving forward, we remain dedicated to providing you with the attention and support you need to finalize your taxes. We encourage you to continue utilizing our ************** for any further questions or concerns, and we assure you that our team will prioritize your needs to ensure a satisfactory resolution.

              Thank you for your understanding and cooperation throughout this process. If you have any further questions or require assistance, please don't hesitate to contact us directly.

              Sincerely,

              Client Care Team

              1-800Accountant

            • Review from Cristina D

              1 star

              03/14/2024

              Definition of over-promise, under-deliver. The company talked a good game in its sales pitch, I had my team switched out twice, was ghosted as they didnt show up to two different meetings I scheduled, and had a schedule apparently booked out to after taxes were due. I assumed good faith and didnt question the first few setbacks, but when I finally had enough with the complete lack of communication and called the salesman to complain, he *somehow* immediately found a quick opening in the accountants schedule that never showed to me in the portal. By this point, having no faith in the company, I attempted to get a refund only to be told that the company doesnt offer them after 30 days. The company dragged out its complete apathy toward providing any service until just beyond plausible deniability, upon which time it was conveniently too late to reasonably be dissatisfied with their total non-performance. Absolutely predatory behavior and Im beyond disappointed.

              1-800Accountant Response

              03/15/2024

              Hello ********, 
              We regularly review our processes to ensure we're delivering a superior customer experience and would like to investigate your complaint.

              To get started, please e-mail ***************************************** with a summary of your complaint and the following information:
              Full name
              Phone number on file
              E-mail on file

              Once received, our *********** Team will investigate and share the results with you. We appreciate your patience.

              The *********** Team | 1-800Accountant
            • Review from Alexander Q

              5 stars

              03/08/2024

              ****************** has been absolutely amazing to work with this past year! He has helped me stay informed and up to date on everything related to my business and has been very encouraging. Looking forward to many years of success with ****************** in my corner!

              1-800Accountant Response

              03/11/2024

              *********,


              We're thrilled to hear about your positive experience with ******************! It's great to know that he has provided you with valuable support and encouragement for your business. If you ever have more questions or need assistance in the future, feel free to reach out. Thank you for choosing 1-800Accountant, and here's to many more successful years ahead!

            • Review from Troy V

              5 stars

              03/06/2024

              So far so good. Hoping for even better things to come.

              1-800Accountant Response

              03/08/2024

              ****,

              We're thrilled to hear that your experience has been positive so far! Our team is dedicated to providing excellent service, and we're committed to making your experience even better. If you have any specific feedback or if there's anything you'd like assistance with, please don't hesitate to let us know. We appreciate your trust and look forward to continuing to support you on your journey. Thank you for choosing 1-800Accountant!

            • Review from Josephine P

              1 star

              03/06/2024

              Absolute sham. Impersonal corporate machine. Getting a hold of them is nearly impossible, scheduling appointments are weeks out, and once you actually talk to someone theyll just try to get you to 1) spend more money on a higher subscription service 2) restructure your business for zero reason 3) not cancel.I cannot explain how frustrating dealing with them and canceling my account was. Way worse than doing my own taxes and thats freeeeeeee.Dont do it. Run!

              1-800Accountant Response

              03/08/2024

              Dear *********,


              Thank you for bringing your concerns to our attention. Your feedback is highly valuable to us, and we want to assure you that we take these claims very seriously. We are actively investigating the matter to gain a full understanding of your experience. 


              Your satisfaction is our priority, and we're committed to addressing your concerns promptly and thoroughly.


              Thank you for your patience and understanding.


              The *********** Team | 1-800Accountant
            • Review from Christine S

              5 stars

              03/05/2024

              I was reluctant to use this business because of things I hear about fake accounts. I was not happy with H&R Block last year, so I took a chance and trusted this business. I am so glad I did. I got my Corporate taxes and my personal taxes completed before the filing deadline for my business taxes and way before my personal taxes are due. The process was easy to use and the accountants were very helpful. I will be using this business for my taxes and I am looking at using their bookkeeping services as well.

              1-800Accountant Response

              03/08/2024

              *********,

              We appreciate your trust in us, and we're delighted to hear that we could provide a positive experience for you. It's great that you found the process easy to use and that our accountants were helpful. We understand the importance of timely and accurate tax filings, and we're here to support you. If you have any questions or if there's anything else we can assist you with, please feel free to reach out. Thank you for choosing us, and we look forward to continuing to serve you!

            • Review from Charity V

              1 star

              03/05/2024

              The worst customer service coupled with overpriced and predatory practices. I was giving misleading and utterly false information on the sales call and am now down over $2000 for them to do my most basic personal taxes. When I requested a refund because I was so upset by the lack of response and ineptness of the *** I was assigned they told me they couldnt refund me and were charging me an extra $195.This is unconscionable given I told them I lost my job and cannot afford to spend anything right now. I feel like this entire thing is a scam and I am now paying an exorbitant amount for inept service and taxes I could have done myself on turbo tax. I have never had such a poor, unethical and downright gaslighting experience with an accountant before. Please stay away. This company is dangerously incompetent, unethical and criminally overpriced.

              1-800Accountant Response

              03/08/2024

              Dear Charity,


              Thank you for bringing your concerns to our attention. Your feedback is highly valuable to us, and we want to assure you that we take these claims very seriously. We are actively investigating the matter to gain a full understanding of your experience. 


              Your satisfaction is our priority, and we're committed to addressing your concerns promptly and thoroughly.


              Thank you for your patience and understanding.


              The *********** Team | 1-800Accountant

              1-800Accountant Response

              03/26/2024

              Dear Charity,
              Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience you have experienced and appreciate the opportunity to address your feedback.
              After conducting a thorough internal investigation into your claims, we have found the following:

              Misleading Information on Sales Call: Our review indicates that the sales call conducted by ***************** adhered to our company's standards and policies. All services were accurately explained to you, and no misleading information was provided during the call.

              Service Charges: You purchased a comprehensive package for tax preparation and advisory services, which includes the preparation of both your 2023 and 2024 taxes, tax advisory, portal access, and personal financial planning. The charges associated with these services were accurately disclosed to you.

              Refund Request and Additional Charges: Unfortunately, your request for a refund was denied as it fell outside of our 30-day refund policy; your purchased services on 1/18/2024 and requested to cancel on 2/20/2024. However, to address your financial situation, we adjusted your package by removing certain services, resulting in a reduced remaining balance of $195. This adjustment was made to accommodate your circumstances.

              We also noted additional claims raised in your review:

              Scare Tactics during Sales Call: Our investigation found no evidence to support the claim that you were scared into purchasing our services. ***************** provided information about the importance of accurate bookkeeping to minimize the risk of audit, which is standard practice in our consultations.

              Promised Reassignment of Advisor: While there was a change in your advisor listed on your account, we acknowledge that there was no communication initiated between you and your new advisor. We apologize for any confusion or inconvenience this may have caused and will ensure better communication moving forward.

              Accuracy of 2023 Tax Preparation: Based on our review, there are no errors in the preparation of your 2023 personal taxes. We have thoroughly assessed the documents provided by you and are confident in the accuracy of our work.

              We understand your frustration and disappointment, and we are committed to addressing your concerns and improving your experience with us. Moving forward, we encourage you to schedule an appointment with your advisor to discuss any outstanding issues or questions you may have. You can easily do this through your client portal or by reaching out to our support team.

              Once again, we apologize for any inconvenience caused and appreciate your patience and understanding as we work to resolve this matter. If you have any further questions or concerns, please do not hesitate to contact us directly.

              Sincerely,

              Client Care Team

              1-800Accountant

            • Review from Sara O

              1 star

              03/05/2024

              After enduring three months of sheer incompetence and appalling service from 1800 Accountants, I feel compelled to share my harrowing experience to warn others against making the same costly mistake I did.Communication was abysmal from the outset. Our advisor, *****, vanished without a trace, and attempts to reach our account manager, *******, were met with deafening silence. Despite assurances of prompt response, our concerns went unaddressed for weeks on end.Upon learning of our new advisor, *****, we awaited an introductory call that took nearly three weeks to secure, far exceeding their 30-day refund policy. This delay in even connecting with our advisor highlights the blatant disregard for their own policies and customer satisfaction.Technical issues plagued our account uploads, delaying crucial processes and hindering our ability to proceed. Simple tasks, like obtaining a login account, took nearly three months to resolve, further adding to our frustration and delaying our financial processes.Billing discrepancies persisted despite repeated assurances of resolution. The mishandling of our S corp filing left us waiting indefinitely for erroneous paperwork, leading to delays and increased uncertainty about the accuracy of our financial records.Despite our dissatisfaction, 1800 Accountants offers no refunds past 30 days, leaving us out of pocket by $3,600. Their refusal to address our concerns and their lack of accountability make it clear that customer satisfaction is not a priority for them.In summary, our experience has been a nightmare of incompetence, negligence, and disregard for customer service. Save yourself the anguish and steer clear of 1800 Accountants! If I could give them a zero star I would!

              1-800Accountant Response

              03/08/2024

              Dear ****,


              Thank you for bringing your concerns to our attention. Your feedback is highly valuable to us, and we want to assure you that we take these claims very seriously. We are actively investigating the matter to gain a full understanding of your experience. 


              Your satisfaction is our priority, and we're committed to addressing your concerns promptly and thoroughly.


              Thank you for your patience and understanding.


              The *********** Team | 1-800Accountant
            • Review from Robert P

              5 stars

              03/04/2024

              Within the first 5 minutes in working with **************** from 1-800Accountants, my confidence level in this service rose to the highest levels. In my first two months, it was like pulling teeth to get answers on questions I had, but ******* restored my faith that I made the right choice in going with this service to help stand up my new SDVOSB business. I look forward to working with **************** in getting my business on the right track! Thank you ****************!

              1-800Accountant Response

              03/06/2024

              ******,

              It's fantastic to hear about your positive experience with **************** at 1-800Accountant! We're thrilled that he could restore your confidence and provide the support you needed for your new SDVOSB business. If you ever have more questions or need assistance, ******* and the entire team are here to help you succeed. Thank you for choosing 1-800Accountant, and we look forward to continuing to support your business journey!



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