BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Grand Wine Cellar meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Grand Wine Cellar include:
- 9 complaints filed against business
Factors that raised the rating for Grand Wine Cellar include:
- Length of time business has been operating.
- Response to 9 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||9|
Type of Entity
Business ManagementMr. Maneet Anand, Manager
Alternate Business NamesBottle Deals, Inc.
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Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: A couple of years ago, I ordered 4 bottles of Stranahan's Colorado Whiskey, only three were delivered. I was told they were out of stock and I would get the fourth when available. I called peridically for about a year and never received my missing bottle. I decided to let it go, lesson learned. Today while searching for the same whiskey, I noticed Grand Wine Cellar still advertises as selling it. Further, I noticed they were members of BBB and decided to file a complaint
Desired Settlement: I would like to receive my missing bottle of Stranahan's Colorado Whiskey.
Our older orders have been archived and no one has a recollection of this order being partially shipped. This item is hard to get and periodically becomes available but at the request of the customer we will ship the 4th bottle that was short shipped to his home address.
Better Business Bureau:
BBB's Final Determination: Consumer accepted resolution offered by the business.
Read Complaint Details
Complaint: The item purchased was a Johnny Walker Blue Label Limited Edition box set complete with a 750 ml bottle of the whiskey and insignia shot glasses. When the bottle was eventually opened, no bottle of whiskey was present. This was a special gift purchased for my husband. Such an extravagant bottle of whiskey is meant for celebratory occasions in our home. the shipping box was never even opened. It wasn't until about a year and half later when we wanting to celebrate, my husband noticed only the bottle missing. The glasses were still present. When I called the customer service number to describe what had happened a gentleman answered identifying himself as the manager. When he flatly refused to help me in any way, I informed him of my intentions to post negative reviews online, as well as, file a complaint with the BBB. He said if the purchase date had been in 2012 he would be willing to help me. When I indicated that the purchase date was only 13 days short of 2012 he continued to refuse to help. I asked to speak with a superior and he told me he was the manager and the owner would also refuse to help. I then asked for his name upon which he refused that, as well and hung up on me.
Desired Settlement: I believe the manager showed no empathy. This was the second time purchasing the same item. While a significant amount of time had lapsed between the purchase date and the date the bottle was noticed to be missing, I am a returning customer and some offer, or even apology at the very least could have been made. I would have hoped that he may have offered me perhaps a $50 credit towards the purchase of another Johnny Walker Blue Label bottle which I even suggested and was willing to do at the time of my phone call.
We received your phone call and arbitration notification from BBB. We do
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|2/12/2013||Problems with Product/Service|
|7/25/2012||Problems with Product/Service|