BBB Business Review

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Description

Aon Affinity Berkely Travel: Travel Insurance;  Passenger Protection Plans;  Professional Liability, E and O Insurance for Travel Agents and Tour Operators; Errors and Omissions Insurance for Travel Agents and Tour Operators.

WedSafe and Private Event Insurance: Wedding Insurance; Event Insurance; Event Cancellation Insurance; Event Liability Insurance.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Berkely Group meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Berkely Group include:

  • Length of time business has been operating
  • Response to 98 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

98 complaints closed with BBB in last 3 years | 38 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 21
Billing/Collection Issues 3
Delivery Issues 4
Guarantee/Warranty Issues 12
Problems with Product/Service 58
Total Closed Complaints 98

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Berkely Group
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: May 01, 1987 Business started: 01/01/1976 in PA Business incorporated 01/01/1976 in NY
Type of Entity

Corporation

Contact Information
Principal: Ms. Lisa Solomon, Vice President, Claims and Client Services
Business Category

INSURANCE SERVICES INSURANCE - TRAVEL INSURANCE-LIABILITY

Products & Services

Berkely Group sells the following brand(s): Aon Affinity Berkely Travel, Berkely, Private Event Insurance, WedSafe

Berkely Group offers the following product(s): Errors and Omissions Insurance for Travel Agents and Tour Operators, Event Insurance, Passenger Protection Plans, Private Event Insurance, Professional Liability Insurance for Travel Agents and Tour Operators, Travel Agents and Tour Operators Professional Liability E&O Insurance, Travel Insurance, Travel Insurance, Wedding Insurance, WedSafe Wedding Insurance

Alternate Business Names
Berkely Affinity Insurance Services AIS Affinity Insurance Agency Aon Affinity Berkely Agency Berkely Care Berkely Travel Private Event Insurance WedSafe
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.