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          CWI Medical, LLC has 1 locations, listed below.

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            Business ProfileforCWI Medical, LLC

            Hospital Supplies
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 3 Customer Reviews

            Customer Complaints

            9 complaints closed in last 3 years

            3 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 6/29/2006

            Years in Business: 18

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            CWI Medical is a national home health care products supplier specializing in health and wellness products. We offer home and repeat delivery, a Customer Rewards Program, and stock a complete line of Nutritional Supplements / Enteral Formulas, Incontinence products, Durable Medical Equipment / Supplies such as Walkers, Wheelchairs, and Bathroom Safety Items, and Aids for Daily Living. We also provide supplies for medical professionals and medical offices/facilities.

            Certified with the National Minority Supplier Development Council - CWI Medical is a Women & Minority Owned Business Enterprise.

            Shop with Medical Experts is not a phrase we use. It’s who we are, and what we offer.  Along with extensive training and regular product in-servicing each of our customer service representatives are given, they are trained to match your product needs to your health condition and situation. They will walk you through step-by-step to find a solution, and always with a professional and cordial manner.  Orders are shipped out quickly to you in discreet packaging. We have helped thousands of Families and Caregivers find solutions to help improve their lives.  We love our customers, and appreciate your business!

            Products & Services

            Nutritional Supplements, Enteral Formulas, Baby Formula, Incontinence products, Durable Medical Equipment, Medical Supplies, Walker, Rollator, Wheelchairs, Power Scooter, Commode and Shower Chairs, Aids for Daily Living, Exam Room Supplies, Personal Care, Skincare, Woundcare, First Aid Items, Exam Gloves, Evacuation Equipment, Alcohol Test Strips, Thermometer, Blood Pressure Monitors, Scales

            Business Details

            BBB File Opened:
            6/22/2006
            Years in Business:
            18
            Business Started:
            7/1/2005
            Business Incorporated:
            1/1/2005
            Accredited Since:
            6/29/2006
            Type of Entity:
            Corporation
            Business Management
            • Mrs. Alicia Lam, Vice President
            Contact Information

            Customer Contact

            • Mrs. Alicia Lam, Vice President
            Additional Contact Information

            Phone Numbers

            Customer Complaints

            9 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/26/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I have severe gastroparesis and my doctor recommended I immediately start Vivonex, a POWDERED based feeding tube formula. I was going to be required to use it orally. I ordered $300.00 worth of POWDERED SEALED formula from CWI Medical per my doctors recommendation. While waiting for it to arrive, I had to start on using the samples of Vivonex that I had due to my deteriorating health. It was then I found out that I cannot absorb the massive amounts of maltodexdrine in the formula due to a severe reaction. When the Vivonex arrived from CWI Medical, I left it sealed in the box and immediately contacted the company for a return, They refuse returns based on it is a nutrition. However, it is just a POWDERED product still completely sealed with a very long shelf life. As a disabled very ill person, with limited income, giving away $300.00 to a company for a product that by all logic can be returned literally means I have no way to purchase a formula that I may tolerate. This company is using every loophole they can to keep disabled and sick peoples money for themselves. No company should be allowed to use nonesense loopholes to take advantage of customers seeking medical necessities. I have had reactions to POWDERED nutrition products before and EVERY other company accepted returns of sealed powdered nutrition so there are no safety hazards in doing so.
            Read More

            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Pam L

            1 star

            04/25/2023

            My experience with *** has been horrid!! I bought very expensive N95 masks from this company and a number of the masks were defective and useless. I contacted the company and they refused to be helpful and basically told me that I was out of luck. In addition, they had the temerity to try and blame ME for their defective product. Stay away as they do not care at all about their customers!!!

            Local BBB

            BBB Serving Metropolitan New York

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