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In Metropolitan New York, Long Island, and the Mid-Hudson Region

BBB Accredited Business since

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Mood Apparel Ltd. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Mood Apparel Ltd. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Additional Information

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BBB file opened: January 22, 2008 Business started: 04/16/1990 in NY Business incorporated: 04/16/1990 in NY
Type of Entity

Corporation

Business Management
Mr. Philip Sauma, Co-owner
Contact Information
Customer Contact: Mr. Eric Sauma, Co-Owner/Vice President
Business Category

FABRIC SHOPS FABRIC SHOPS RETAIL STORES

Alternate Business Names
Mood Fabrics

Additional Locations

  • 225 West 37th Street, 3rd floor

    New York, NY 10018

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Complaint Detail(s)

4/5/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: ******* and **** store management of Los Angeles misrepresent and unethical fraudulet selling practices about amount trim your allowed to purchase thier no written policy states you have purchase half a yards are more inorder to get service. ******* dept trim sales refuse cut less than half yard for trim. I asked **** he argue and said half a yard we don't cut. I soon discovered from other customers they didn't have buy a half yard are more I got another *********** and they cut the trim less than half and register thier no problems from **** nor ******* once discovered thier scam to upsell more than trim I needed for my collection. I have tax exempt license and register my business with them thier sales associate didn't register my email or information to rewards program and lied to me saying she was using a my non business register rewards thus wasn't the case she's scans new card keeps it with her. After I go checkout thier low points she never merge the cards she stole it with all my tax exempt information and **** didn't care to cancel the girl ******* who stole my card was nowhere to found I had cancel the card because they can't be trusted.

Desired Settlement: State in writing the policy for cutting trim so customers know right away fired whole staff of theives if they keep this business practices no one will ever trust this company

Consumer Response: I like wriiten  Mood statement on policy from trim cutting because I have other sales receipts were I able purchase less than half and If I could return some of trim that I brought more than half because Los Angeles Mood ******* refuse cut less than half and store manager  **** didn't care. My Mood card  has never been combined with my tax exempt business after requesting a new card they never combined the points nor cards .

Business Response:

Dear *****,

 

Thank you for your follow-up call today regarding BBD Complaint ID

******filed by ******

 

After investigating this complaint thoroughly, we have come to the conclusion that the customer went to great lengths to circumvent Mood Fabric’s retail store policy regarding the purchasing of trim at our location. Please see the attached signs.

 

In *** ****’s explanation, I am first confused by several statements and the timing of the complaint.

 

In the complaint background information listed on her form she stated;

 

Purchase Date: 1/**/2014

 

Problem occurred: 2/**/2014

 

Talked to company: 12/**/2013

 

Looking at the timeline, I simply don’t understand HER TIMELINE. How could she actually talk to the company on 12/**/2013 if the problem happened on 2/**/2014?

 

Also looking at her purchase date of 1/**/2014 but she claims the problem occurred on 2/**/2014.

 

How is that possible?

 

After meeting with ******* and ****, they remembered *** ****.  She went to both at separate times and asked to get less than ½ yard of trim and she was told by BOTH individuals we DO NOT sell or cut trim less than ½ yard because the cost of trim that runs from .25 to $50.00 per yard does not dictate the labor cost since the average of one yard of ribbon trim is 50 cents per yard.

 

However, she continued to approach sales people in the store until she found a new hire that helped her and never telling the employee she had been denied by several people and by management.

 

I can tell you that *** ****’s slanderous and libelous remarks are unacceptable against ******* and ****.

 

Combined these two employees have over 75 years in the fabric industry. 

There is no scam here and she clearly knows this because her account is not supported by her own facts.

 

She then claims in her written statement that ‘******* who stole my reward’s card”…we have no ******* and have never had a ******* working in the ********* LA location.

 

She also mentioned that she had two accounts and two rewards cards.

 

Typically what happens is a customer comes to Mood and gets a rewards'

card. One for their business and one for personal use.  Once they purchase $500 they get 5% back towards additional purchases.

 

Sometimes customers get two rewards' cards and usually in error because they claim they don’t have one, lost one, cannot find, etc.

 

However, when this happens we try to accommodate customers.

 

However, in *** ****’s case she states her tax exempt reward card she was trying to MERGE with her non tax exempt card.  As a business owner, she should certainly realize the ramifications of trying to combine personal and business expenses so that she benefits personally. That is a clear violation of the California Resale Tax Certificate business practices.

 

California is very strict on upholding state regulations and also hold retailers accountable by allowing this to happen or allowing business owners to combine accounts.

 

Also listed on our rewards card is “Rules are subject to change at any time. Please see store for details. “ I hope you understand we cannot be a party to her trying to combine her personal charges with her business charges so she can benefit financially.

 

We certainly try to help the customer.

 

However, we simply must follow the law.

 

Three weeks ago the customer came into the store with her sister.

 

******* approached the customer and her sister with a copy of the complaint and also brought the new hire, ****, that she finally talked into giving her less than ½ yard.

 

She asked her why after she was told twice why she continued to move throughout the store until she got someone to “help her out”? Her sister said she understood but *** **** simply walked away clearly because she had been caught in trying to get what she wanted.

 

In *** ****’s complaint, she mentioned the word “scam” numerous times.

However, she continues to shop here and was in again this week.  As a consumer, if I truly felt I was being scammed do you think I would continue to be scammed over and over?

 

We really want Mood customers to have a great experience and we go to extreme lengths to make that happen.

 

So based upon *** ****’s own written version, her timeline of the events and dates SHE presented, a thorough investigation with ****, ******* and Misserine, her continued patronage on a weekly basis her story is simply not supported by our finding of the facts and certainly not by her facts.

 

We hope to continue to provide *** **** in her future purchases and with exceptional service we just ask that she follow the guidelines set forth by *****and all State and Federal agencies.

 

We hope that based on the facts from both sides that you concur her claim is not valid.

 

Please feel free to contact me if I can be of further assistance with additional information.

 

Sincerely,

 

--

******************

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

****** ****



 

BBB's Final Determination: Consumer accepted resolution offered by the business.

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