This business is not BBB accredited.Additional Locations
View Additional Phone Numbers 47 Walker Street, New York, NY 10013
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for MobileCityOnline.com, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Victor Setton, President
CELLULAR TELEPHONE EQUIPMENT & SUPPLIES MOBILE TELEPHONE EQUIPMENT & SUPPLIES
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Additional Phone Numbers
- (212) 964-4444(Phone)
- (212) 964-4010 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: I purchased a phone for 249.99 from the company on ebay on 6/**/13 but later found the item to be defective. I emailed them regarding this on 8/*/13. I received an email from them on 8/**/13 noting that it carried a 90 day warranty and in a separate email also on 8/**/13 I received an RMA form and link to print. On 8/**/13 I received another email indicating that my return had been received. I waited until 9/**/13 and when I had not heard anything further I emailed to inquire. I emailed a second time sometime during the next 2 days (I do not currently have record of this email date) and then for a third time on 9/**/13. I then finally received an email reply on Monday 9/** morning indicating they had not been ignoring my emails but had been closed for the passover holiday and that my emails had been pushed to the end of their inbox. This email also indicated that refunds take 3 to 5 business days. It has now been 5 days since that email and 24 days total since my return was received yet I have not received a refund. When I emailed today, Friday 9/**/13 I received an email from Ebay that the company is out of the office for holiday and will not return until Monday 9/**/13.
Desired Settlement: I simply wish to receive the refund for 249.99 for the purchase price of the phone. They have stated it is covered, they have received it weeks ago and I see no reason for this ongoing delay.
Better Business Bureau: