Business ProfileforAJ Madison

Here is what I sent them, including photos and screen shots (not included here). This describes the whole thing.On January 17 2024 I purchased a microwave from AJ Madison. I was replacing a microwave and needed specific dimensions to replace the old one. Your website showed the ** microwave to be the precise dimensions I needed, see image below. I worked, by phone, with a salesperson named *** to buy this. My total invoice was $698.94 which included delivery, installation and removal of the old microwave.On January 24 2024 the microwave was delivered and installed by AM Transportation, your subcontractor. Two men ripped out the current microwave, damaging the wall and the cabinets. Once the microwave was installed it was clearly an inch or more shorter than the way it was described on the website and what I needed, leaving a strip of the damaged wall showing. When I pointed out these things to the installers, they quickly left. I did not receive any confirmation of delivery or installation. I contacted AJ Madison immediately. I was told on the phone that for the damage I needed to talk to AM Transportation directly. As directed on the AM Transportation website, I submitted an email to ********************** I received an automated response and no further communication or acknowledgement. For the microwave issue (wrong dimensions and incorrect dimensions on the website) I emailed with ****** who told me that AJ Madison did not accept returns for products that were already installed. I was offered $100 store credit at AJ Madison as compensation and no further action was indicated.I stopped payment on my credit card for this purchase because:(1)I did not get what I purchased and there was no resolution to this issue.(2)I was left with damage to repair at my own expense and have received no communication from the installers. Shortly after this, I started getting emails, texts and voicemails from AM Transportation regarding picking up a return. I do not have anything for them to pick up. I do not plan to return the microwave. It is currently installed, working, and the damage has been repaired. I will not permit them into my home. On March 5 and March 12, AM Transportation has come to my home unsolicited. They have no reason to be here. Last night, on March 12 I called the police, and this has been logged. Do not send them again.If you would like to discuss how to rectify this situation, please send me an email in this regard that includes the person at AJ Madison and their associated contact information who is authorized to resolve it.