BBB Accredited Business Profile

E-Rigging.com

E-Rigging.com

(888) 682-8186

E-Rigging.com

13 years in business
1000 Edwards Ave Ste C
.
New Orleans, LA 70123-3151
Fax Numbers
  • (504) 736-9316
Additional Email Addresses
  • mike@sldrigging.com
  • debbie@sldrigging.com
BBB File Opened: 12/05/2011
Business Started: 07/12/2004
Business Incorporated: 07/12/2004 in LA
Type of Entity
Corporation
Business Category
  • Riggers Equipment & Supplies
Products & Services
3/32" X 5000', 7x19, Galvanized Cable Reel, 1/8" X 250', 7x19, Galvanized Cable Reel, 1/8" X 500', 7x19, Galvanized Cable Reel, 1/8" X 1000', 7x19, Galvanized Cable Reel, 1/8" X 5000', 7x19, Galvanized Cable Reel, 3/16" X 250', 7x19, Galvanized Cable Reel, 3/16" X 500', 7x19, Galvanized Cable Reel, 3/16" X 1000', 7x19, Galvanized Cable Reel, 3/16" X 5000', 7x19, Galvanized Cable Reel, 1/4" X 250', 7x19, Galvanized Cable Reel, 1/4" X 500', 7x19, Galvanized Cable Reel, 1/4" X 1000', 7x19, Galvanized Cable Reel, 1/4" X 5000', 7x19, Galvanized Cable Reel, 5/16" X 250', 7x19, Galvanized Cable Reel, 5/16" X 500', 7x19, Galvanized Cable Reel, 5/16" X 5000', 7x19, Galvanized Cable Reel, 3/8" X 250', 7x19, Galvanized Cable Reel, 3/8" X 500', 7x19, Galvanized Cable Reel, 3/8" X 1000', 7x19, Galvanized Cable Reel, 3/8" X 5000', 7x19, Galvanized Cable Reel, 1/8" X 200', 7x19, Vinyl Coated Galvanized Cable Reel, 1/8" X 500', 7x19, Vinyl Coated Galvanized Cable Reel, 3/16" X 200', 7x19, Vinyl Coated Galvanized Cable Reel, 3/16" X 500', 7x19, Vinyl Coated Galvanized Cable Reel, 1/4" X 200', 7x19, Vinyl Coated Galvanized Cable Reel, 1/4" X 500', 7x19, Vinyl Coated Galvanized Cable Reel, 5/16" X 200', 7x19, Vinyl Coated Galvanized Cable Reel, 5/16" X 500', 7x19, Vinyl Coated Galvanized Cable Reel, 3/8" X 200', 7x19, Vinyl Coated Galvanized Cable Reel, 3/8" X 500', 7x19, Vinyl Coated Galvanized Cable Reel, 1/8" X 200', 7x19, Red Vinyl Coated Galvanized Cable Reel, 1/8" X 500', 7x19, Red Vinyl Coated Galvanized Cable Reel, 3/16" X 200', 7x19, Red Vinyl Coated Galvanized Cable Reel, 3/16" X 500', 7x19, Red Vinyl Coated Galvanized Cable Reel, 1/4" X 200', 7x19, Red Vinyl Coated Galvanized Cable Reel, 1/4" X 500', 7x19, Red Vinyl Coated Galvanized Cable Reel, 5/16" X 200', 7x19, Red Vinyl Coated Galvanized Cable Reel, 5/16" X 500', 7x19, Red Vinyl Coated Galvanized Cable Reel, 3/8" X 200', 7x19, Red Vinyl Coated Galvanized Cable Reel, 3/8" X 500', 7x19, Red Vinyl Coated Galvanized Cable Reel, 1/8" X 200', 7x19, Orange Vinyl Coated Galvanized Cable Reel, 1/8" X 500', 7x19, Orange Vinyl Coated Galvanized Cable Reel, 1/4" X 200', 7x19, Orange Vinyl Coated Galvanized Cable Reel, 1/4" X 500', 7x19, Orange Vinyl Coated Galvanized Cable Reel, 5/16" X 200', 7x19, Orange Vinyl Coated Galvanized Cable Reel, 5/16" X 500', 7x19, Orange Vinyl Coated Galvanized Cable Reel, 3/8" X 200', 7x19, Orange Vinyl Coated Galvanized Cable Reel, 3/8" X 500', 7x19, Orange Vinyl Coated Galvanized Cable Reel, 1/8" X 200', 7x19, Black Vinyl Coated Galvanized Cable Reel, 1/8" X 500', 7x19, Black Vinyl Coated Galvanized Cable Reel, 3/16" X 200', 7x19, Black Vinyl Coated Galvanized Cable Reel, 3/16" X 500', 7x19, Black Vinyl Coated Galvanized Cable Reel, 1/4" X 200', 7x19, Black Vinyl Coated Galvanized Cable Reel, 1/4" X 500', 7x19, Black Vinyl Coated Galvanized Cable Reel, 5/16" X 200', 7x19, Black Vinyl Coated Galvanized Cable Reel, 5/16" X 500', 7x19, Black Vinyl Coated Galvanized Cable Reel, 3/8" X 200', 7x19, Black Vinyl Coated Galvanized Cable Reel, 3/8" X 500', 7x19, Black Vinyl Coated Galvanized Cable Reel, 1/8" X 200', 7x19, Yellow Vinyl Coated Galvanized Cable Reel, 1/8" X 500', 7x19, Yellow Vinyl Coated Galvanized Cable Reel, 3/16" X 200', 7x19, Yellow Vinyl Coated Galvanized Cable Reel, 3/16" X 500', 7x19, Yellow Vinyl Coated Galvanized Cable Reel, 1/4" X 200', 7x19, Yellow Vinyl Coated Galvanized Cable Reel, 1/4" X 500', 7x19, Yellow Vinyl Coated Galvanized Cable Reel, 5/16" X 200', 7x19, Yellow Vinyl Coated Galvanized Cable Reel, 5/16" X 500', 7x19, Yellow Vinyl Coated Galvanized Cable Reel, 3/8" X 200', 7x19, Yellow Vinyl Coated Galvanized Cable Reel, 3/8" X 500', 7x19, Yellow Vinyl Coated Galvanized Cable Reel, 1/4" X 200', 7x19, White Vinyl Coated Galvanized Cable Reel, 1/4" X 500', 7x19, White Vinyl Coated Galvanized Cable Reel, 1/8" X 200', 7x19, Grade 304 Stainless Steel Cable Reel, 1/8" X 500', 7x19, Grade 304 Stainless Steel Cable Reel, 3/16" X 200', 7x19, Grade 304 Stainless Steel Cable Reel, 3/16" X 500', 7x19, Grade 304 Stainless Steel Cable Reel, 1/4" X 200', 7x19, Grade 304 Stainless Steel Cable Reel, 1/4" X 500', 7x19, Grade 304 Stainless Steel Cable Reel, 5/16" X 200', 7x19, Grade 304 Stainless Steel Cable Reel, 5/16" X 500', 7x19, Grade 304 Stainless Steel Cable Reel, 3/8" X 200', 7x19, Grade 304 Stainless Steel Cable Reel, 3/8" X 500', 7x19, Grade 304 Stainless Steel Cable Reel, 1/8" X 200', 7x19, Grade 304 Vinyl Coated Stainless Steel Cable Reel, 1/8" X 500', 7x19, Grade 304 Vinyl Coated Stainless Steel Cable Reel, 3/16" X 200', 7x19, Grade 304 Vinyl Coated Stainless Steel Cable Reel, 3/16" X 500', 7x19, Grade 304 Vinyl Coated Stainless Steel Cable Reel, 1/4" X 200', 7x19, Grade 304 Vinyl Coated Stainless Steel Cable Reel, 1/4" X 500', 7x19, Grade 304 Vinyl Coated Stainless Steel Cable Reel, 5/16" X 200', 7x19, Grade 304 Vinyl Coated Stainless Steel Cable Reel, 5/16" X 500', 7x19, Grade 304 Vinyl Coated Stainless Steel Cable Reel, 1/8" X 200', 7x19, Grade 316 Stainless Steel Cable Reel, 1/8" X 500', 7x19, Grade 316 Stainless Steel Cable Reel, 3/16" X 200', 7x19, Grade 316 Stainless Steel Cable Reel, 3/16" X 500', 7x19, Grade 316 Stainless Steel Cable Reel, 1/4" X 200', 7x19, Grade 316 Stainless Steel Cable Reel, 1/4" X 500', 7x19, Grade 316 Stainless Steel Cable Reel, 5/16" X 200', 7x19, Grade 316 Stainless Steel Cable Reel, 5/16" X 500', 7x19, Grade 316 Stainless Steel Cable Reel, 3/8" X 200', 7x19, Grade 316 Stainless Steel Cable Reel, 3/8" X 500', 7x19, Grade 316 Stainless Steel Cable Reel, 1/8" X 200', 1x19, Grade 316 Stainless Steel Cable Reel, 1/8" X 500', 1x19, Grade 316 Stainless Steel Cable Reel, 3/16" X 200', 1x19, Grade 316 Stainless Steel Cable Reel, 3/16" X 500', 1x19, Grade 316 Stainless Steel Cable Reel, 3/16" x 800' Grade 30, Self Colored, Proof Coil Chain, Full Drum, 3/16" x 250' Grade 30, Self Colored, Proof Coil Chain, Pail, 1/4" x 400' Grade 30, Self Colored, Proof Coil Chain, Half Drum, 1/4" x 800' Grade 30, Self Colored, Proof Coil Chain, Full Drum, 1/4" x 141' Grade 30, Self Colored, Proof Coil Chain, Pail, 5/16" x 275' Grade 30, Self Colored, Proof Coil Chain, Half Drum, 5/16" x 550' Grade 30, Self Colored, Proof Coil Chain, Full Drum, 5/16" x 92' Grade 30, Self Colored, Proof Coil Chain, Pail, 3/8" x 200' Grade 30, Self Colored, Proof Coil Chain, Half Drum, 3/8" x 400' Grade 30, Self Colored, Proof Coil Chain, Full Drum, 3/8" x 63' Grade 30, Self Colored, Proof Coil Chain, Pail, 1/2" x 200' Grade 30, Self Colored, Proof Coil Chain, Full Drum, 1/2" x 40' Peerless Grade 30, Self Colored, Proof Coil Chain, Pail, 5/8" x 150' Grade 30, Self Colored, Proof Coil Chain, Full Drum, 1/4" x 400' Grade 43, Self Colored, High Test Chain, Half Drum, 1/4" x 800' Grade 43, Self Colored, High Test Chain, Full Drum, 1/4" x 141' Grade 43, Self Colored, High Test Chain, Pail, 5/16" x 275' Grade 43, Self Colored, High Test Chain, Half Drum, 5/16" x 550' Grade 43, Self Colored, High Test Chain, Full Drum, 5/16" x 92' Grade 43, Self Colored, High Test Chain, Pail, 1/2" x 100' Grade 43, Self Colored, High Test Chain, Full Drum, 1/2" x 200' Grade 43, Self Colored, High Test Chain, Full Drum, 5/8" x 150' Grade 43, Self Colored, High Test Chain, Full Drum, 1/8" x 1000' Grade 30, Zinc Plated, Proof Coil Chain, Full Drum, 3/16" x 400' Grade 30, Zinc Plated, Proof Coil Chain, Half Drum, 3/16" x 800' Grade 30, Zinc Plated, Proof Coil Chain, Full Drum, 3/16" x 250' Grade 30, Zinc Plated, Proof Coil Chain, Pail, 3/16" x 100' Peerless Grade 30, Zinc Plated, Proof Coil Chain, Reel, 1/4" x 400' Grade 30, Zinc Plated, Proof Coil Chain, Half Drum, 1/4" x 800' Grade 30, Zinc Plated, Proof Coil Chain, Full Drum, 1/4" x 141' Grade 30, Zinc Plated, Proof Coil Chain, Pail, 1/4" x 75' Peerless Grade 30, Zinc Plated, Proof Coil Chain, Reel, 5/16" x 275' Grade 30, Zinc Plated, Proof Coil Chain, Half Drum, 5/16" x 550' Grade 30, Zinc Plated, Proof Coil Chain, Full Drum, 5/16" x 92' Grade 30,
Methods of Payment
  • Visa, MasterCard, Discover, American Express. Paypal coming soon.
Refund & Exchange Policy: 

Returns/Exchanges
Due to the nature of our products, returns are not accepted unless approved by our customer service department. Please be advised a 15% re-stocking fee may be charged for returned goods. Items returned must be in new, unused condition and free from rust, oxidation and/or dirt. If the seller is not at fault, credit will be issued towards the products only, not the shipping costs. Cut-to-length wire rope, cable, rope and chain cannot be returned.

Returns Procedure
If you wish to initiate a return, please contact us via email or phone. We will discuss and determine if the type and condition of the product is suitable for return and give specific instructions as to where and how to ship the product.
If the item is suitable for return, we will determine which party is responsible for covering the shipping costs to and from our facility. Determining factors can be found in our Responsibility for Return Shipping Costs section.
The buyer is responsible for arranging return shipping to our facility, but if you require assistance, we can generate and email a shipping label to you. If it is determined that the buyer will be responsible for shipping charges, the shipping charges will be applied against the buyer’s credit for the returned products.
Packages can be dropped off at local UPS facilities, or a pickup can be scheduled. Package pickups come with an added cost determined by the delivery service. Tip: You may know and trust a local business that has daily pickup that would allow you to leave your package with them for daily pickup.
Returns are processed and refunds are issued within two (2) business days after we receive the product at our facility. The buyer’s banking institution may take longer to process the refund and is not included in our two (2) day window.
Exchanges are handled in the same manner as returns. Buyers should place a new order for the new product after the return is initiated or refunded.

Returns Window
Customers have thirty (30) days after successful delivery of the product to initiate a return.
The product much be picked up by the delivery company within three (3) business days of initiating the return.

Return Method
Once the buyer’s return has been approved, the customer will receive a refund within two (2) business days.
The buyer’s refund will be issued using the same manner that their payment was accepted. (Credit card, debit card, Pay Pal, etc.)
The buyer’s banking institution sometimes take longer to process the refund and is not included in our two (2) day window.

Responsibility for Return Shipping Costs
The seller will be responsible for shipping charges if the buyer received product that was defective, damaged, and/or shipped the incorrect product.
The buyer will be responsible for the shipping charges and may be subject to a 15% re-stocking fee if the buyer ordered the wrong part, or does not have a need for the product any longer.

BBB Accreditation

BBB Accredited Since 10/22/2015

BBB has determined that E-Rigging.com meets Standards of BBB Accreditation, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.

Standards of BBB Accreditation

An accredited business or organization agrees to:
  1. 1. Have been operational (actively selling products or services) in any BBB service area for at least the most recent 6 months, unless the principle(s) previously operated a similar business with an eligible record (one that qualifies for BBB accreditation).
  2. 1. Fulfill contracts signed and agreements reached.
  3. 3. Be free from government action that demonstrates a significant failure to support BBB ethical principles in marketplace transactions (this requires a determination by BBB as to the nature of any violation, whether it was caused or condoned by management, and actions taken to resolve underlying issues that led to the government action).
  4. 4. Be free of an unsatisfactory rating and maintain at least a B rating at the accrediting BBB and the BBB where it is headquartered, if different.
  5. 5. In its relationship with BBB:
    1. 1. meet all applicable standards within this Code of Business Practices
    2. 2. cooperate with BBB's activities and efforts to promote voluntary self- regulation within the business' industry
    3. 3. honor any settlements, agreements or decisions reached as an outcome of a BBB dispute resolution process
    4. 4. complete the required application and pay all monetary obligations to BBB in a timely manner
An accredited business or organization agrees to:
  1. 1. Follow federal, state/provincial and local advertising laws.
  2. 2. Abide by the BBB Code of Advertising. Supply, upon request, substantiation for advertising and selling claims. Correct advertising and selling practices, when recommended by BBB.
  3. 3. Adhere to applicable BBB industry codes of advertising.
  4. 4. Cooperate with BBB self-regulatory programs for the resolution of advertising disputes.
  5. 5. Use the BBB name and logos in accordance with BBB policy.
  6. 6. Avoid misleading customers by creating the false impression of sponsorship, endorsement, popularity, trustworthiness, product quality or business size through the misuse of logos, trustmarks, pictures, testimonials, or other means
An accredited business or organization agrees to:
  1. 1. Make known all material facts in both written and verbal representations, remembering that misrepresentation may result not only from direct statements but by omitting or obscuring relevant facts.
  2. 2. Ensure that any written materials are readily available, clear, accurate and complete.
An accredited business or organization agrees to:
  1. 1. Upon request, provide BBB with all information required to evaluate compliance with BBB standards. This may include, but is not limited to business name, address and contact information; names and background of principles; business and banking references; licensing and/or professional accreditation; and a complete description of the nature of the business.
  2. 2. Clearly disclose to customers:
    1. 1. direct and effective means to contact the business
    2. 2. terms of any written contract
    3. 3. any guarantees or warranties accompanying a product
    4. 4. any restrictions or limitations imposed (e.g. limited supply,maximum number available per customer)
    5. 5. the business' return/refund policy
    6. 6. any recurring commitment into which the customer may be entering, including information on how future billing will occur
    7. 7. total cost of the transaction, including tax, shipping and handling, and other related charges
  3. 3. If selling products or providing services on Web sites or via other electronic means:
    1. 1. provide any required product labeling information
    2. 2. disclose the nature and terms of shipping, including any known delays or shortages of stock
    3. 3. provide an opportunity to review and confirm the transaction before the sale is completed
    4. 4. provide a receipt summarizing the transaction after the purchase
An accredited business or organization agrees to:
  1. 1. Fulfill contracts signed and agreements reached.
  2. 2. Honor representations by correcting mistakes as quickly as possible.
An accredited business or organization agrees to:
  1. 1. Promptly respond to all complaints forwarded by BBB by:
    1. 1. Resolving the complaint directly with the complainant and notifying BBB, or
    2. 2. Providing BBB with a response that BBB determines:
      1. 1. is professional,
      2. 2. addresses all of the issues raised by the complainant,
      3. 3. includes appropriate evidence and documents supporting the business' position, and
      4. 4. explains why any relief sought by the complainant cannot or should not be granted.
  2. 2. Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business' willingness to participate in recommended dispute resolution options in determining compliance with these standards.
  3. 3. Comply with any settlements, agreements or decisions reached as an outcome of a BBB dispute resolution process.
  4. 4. Cooperate with BBB in efforts to eliminate the underlying cause of patterns of customer complaints that are identified by BBB.
An accredited business or organization agrees to:
  1. 1. Respect Privacy
    Businesses conducting e-commerce agree to disclose on their Web site the following:
    1. 1. what information they collect,
    2. 2. with whom it is shared,
    3. 3. how it can be corrected,
    4. 4. how it is secured,
    5. 5. how policy changes will be communicated, and;
    6. 6. how to address concerns over misuse of personal data.
  2. 2. Secure Sensitive Data
    Businesses that collect sensitive data online (credit card, bank account numbers, Social Security number, salary or other personal financial information, medical history or records, etc.) will ensure that it is transmitted via secure means.Businesses will make best efforts to comply with industry standards for the protection and proper disposal of all sensitive data, both online and offline.
  3. 3. Honor Customer Preferences
    Businesses agree to respect customer preferences regarding contact by telephone, fax and e-mail, and agree to remedy the underlying cause of any failure to do so.
An accredited business or organization agrees to:
  1. 1. Avoid involvement, by the business or its principles, in activities that reflect unfavorably on, or otherwise adversely affect the public image of BBB or its accredited businesses.

BBB Accreditation Reviews

BBB routinely monitors its files on all Accredited Businesses to affirm that they continue to meet all BBB Accreditation Standards

BBB Accreditation Process

Not every business is eligible for BBB Accreditation. Businesses must meet, commit to and maintain the BBB Code of Business Practices (Accreditation Standards)  in order to be eligible for and maintain BBB Accreditation. The BBB Code of Business Practices represents sound advertising, selling and customer service practices that enhance customer trust and confidence in business. The Code is built on the BBB Standards for Trust, eight principles that summarize important elements of creating and maintaining trust in business.

In order to be eligible for Accreditation a business must complete an Accreditation application.

Upon receipt of a fully completed BBB Application for Accreditation, BBB staff:

  • Reviews the application
  • Researches the business
  • Verifies the information presented in the application
  • May request additional information
  • May request proof of specific information on the application
After the review and verification process, BBB will then evaluate if the business meets the BBB Code of Business Practices (Accreditation Standards)..

Once BBB has finished its evaluation, the application for BBB Accreditation is either approved or denied. If the applicant is found in compliance with the BBB Code of Business Practices it will be presented to the BBB Board of Directors, or a committee of that board, for final approval. If the application is denied, BBB will contact the applicant, indicating the BBB Standard(s) that were not met and any recourse available to the applicant.

E-Rigging.com

E-Rigging.com

BBB ACCREDITATION SINCE 10/22/2015

Customer Review Rating:

67%
33%
This business has no complaints filed

Composite Score: