Business ProfileforAtmosphere Movers

We had to move our own house. This is despite having hired Atmosphere to do our move. We called and set up our move and received a confirmation email well in advance. They even called and confirmed the day before that the move was happening and the movers would be there between 9am and 10am. We requested the morning due to having to drive 10+ hours in the rental truck to our new address. 10am passes and no word. I call the office and no one answers until the 4th call. They say they will get in contact with the lead mover and get back to us. 30 min pass no word. We call the office with no answer. Two hours later, the lead mover calls and lets us know they are delayed at their other move and that they would call back at 1pm and give us an update as to when they could arrive. 1:40pm rolls past no word. I call and leave messages periodically at the office as time passes to continue to let them know no one has come to move us. We also called the lead mover back who never responded and had no voicemail box. At this point we decided we would start moving stuff into the truck because we still had to drive 10+ hours. We end up moving the entire house ourselves. It took us almost 5 hours to get it done. Then we still had to drive. To top it off It wasnt until 2:33pm the next day that we get a call back from them saying how sorry they were, how unprofessional it was etc, and that the management and owner know and are talking about it That doesnt help us in anyway. My wife and I had to move the entire house ourselves. Then the person on the phone had the audacity to ask if we still needed them for the move. Even if we had needed movers still there is no way I would trust Atmosphere. The way Atmosphere handled our move and the entire situation was completely unacceptable and extremely unprofessional. No communication whatsoever during a problem. We will never use Atmosphere Movers again and would not recommend them.