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Find a Location

H. N. Fernandez, Inc. has 1 locations, listed below.

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    Business ProfileforH. N. Fernandez, Inc.

    Coffee and Tea
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/1/1962

    Years in Business: 61

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    813 Decatur Street, New Orleans, LA 70116
    BBB File Opened:
    1/1/1962
    Years in Business:
    61
    Business Started:
    1/1/1963
    Accredited Since:
    1/1/1962
    Type of Entity:
    Corporation
    Number of Employees:
    10
    Alternate Business Name
    • Cafe Du Monde French Market Coffee Stand
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/04/2023

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    Cafe Du Monde on ******************************** ********, ** *****. On 5.4.2023 at 8:55AM they did a Bait and Switch scam in which I caught another time at that same location. They tell you one cost then charge you a different cost. When I called it out, they said it was a "Mistake". I talked to the manager which was very young and did not care about my issue. I explain the problem and he did not make it right. I am very upset and asked to get the head manager phone number which he was slow to get this information. So, I called the Dist. Mgr. *** at ************. Told him my issue with Bait and Switch at the Cafe Du Monde. He didn't care and said it was a mistake that they would not fix. People need to know about the unfair business doing at this business and the cover up for their "Mistakes". I had other people tell me the same story about this place as well. This could have bene an easy fix but they didn't want to fix it. I guess this is a way to make more money on customers not paying attention to the details. Sad.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Russ L

    1 star

    05/23/2023

    Although I've had good service at this establishment in the past, my last visit became a most demeaning experience by the management for my party of three. Although we explicitly ordered cafe au lait, we were served coffee black, were told by the server that after 10:00 PM, only that style coffee was served. Crazy? Well, at that hour we chalked it up to 'weird ***********. Rather than make a big deal over the matter, we started drinking the coffee as served. The waitress came back to **, retrieved the coffees and the manager on duty @ 10:00PM , May 2, 2023, came to our table, unrequested, and chastised **, we the patrons in public for having returned ".....half drunk coffee." This the most pathetic treatment any of ** had ever experienced at a public ********************. I herewith, at least, be retuned the $10.50.....two cups of coffee, one order of begnets including the sizable tip.

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    BBB of Greater New Orleans Area

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