BBB Refers Payless Car Rental to Four Attorneys General

May 25, 2017

Tulsa, OK – Better Business Bureau Serving Eastern Oklahoma has sent a letter to the attorneys general of four states regarding the marketplace conduct and complaint history of Payless Car Rental of Tulsa, a subsidiary of Avis Budget Group based in Parsippany, New Jersey.

In the past three years, over 830 complaints have been filed with BBB against Payless Car Rental; all were handled by the BBB Serving Eastern Oklahoma as the designated Corporate Customer Service location for the company. A review of these complaints and allegations indicated a pattern of complaints in three major areas: Sales Practices, Billing and Collection, and Contracts (see attached letter for details). More than ten percent of the complaints were from consumers in two states, California and Florida.


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