Business ProfileforM&F Auto Sales, Inc.

I made a purchase of a 2020 BMW 330i with M&F Back on September 11, 2023. I traded in a 2019 Genesis in great condition and I got this vehicle that has been nothing but issues. On top of all the issues I had issues when starting the paperwork, everything was mixed up, my income wasn’t correct on the application. Which at that point I had a sour taste in my mouth and asked to terminate the contract completely and wasn’t given a definite answer to whether this would be possible or not but I was strayed away from my decision. On the way home on September 11th. I felt a stutter at high speeds immediately called the salesman that sold me the vehicle and to my surprise after just purchasing the vehicle was told I need to schedule for service. Four days after purchasing the vehicle it is in the shop. Every week after that to this point, the vehicle has been in the shop. Which it is scheduled again on Wednesday 11/28 to be taken back into the shop for a check engine light. I am going on my second payment, and I believe you guys have had the vehicle more than I have. After all the headache was taken care of with paper work, here comes the issues with the shop. I understand most places are short staffed but the communication has not been there when I asked multiple times to keep me updated, I was the one having to follow up to see what was going on. at one point I had to check the tracker on my phone to see where the vehicle was at. Turns out the vehicle was at BMW. So I had to give them a call to get an update on my car. To this day after 4 services I have never received one invoice stating what was done to my vehicle. Except for from BMW when I called them. At this point being that the vehicle will be in the shop next week (11/28) for the fifth time. I am extremely unhappy with this vehicle. I would like to discuss a return of this vehicle and my 2019 Genesis G70 be returned back to me. On 11/22 this email was sent to the General Manager ***** ******* and still hasn't been replied to and I have not received a phone call. This is extremely unprofessional. I have done a lot of online transactions where it’s been out of state, and I’ve never stepped foot in the dealership. I’ve had vehicles shipped to me with less issues than this, I can honestly say this by far is one of the worst transactions I’ve ever had.