Business ProfileforSandia Trailer Sales and Service

I ordered a trailer from ***** ***** at Sandia Trailer Sales by email on September 24, 2023 and gave them a $1000 deposit with my credit card by telephone. ***** ***** promised it would be delivered by the end of October. On November 1st I contacted the***** ***** again, because I'd heard nothing, and the promised delivery date had passed. He said the trailer would now be shipped to them on November 15th. I contacted ***** ***** again on November 21st and he said the trailer would now be shipped to them on November 27th. So, I told ***** ***** to cancel the order, and asked for my deposit to be refunded. ***** ***** told me he would only agree to refund half of my deposit. I reminded him that he promised to deliver the trailer by the end of October, and he asked if I'd gotten that in writing. Well, yes as a matter of fact I did get it in writing. It is in the attached email from ***** *****. Despite all of this, ***** ***** still refused to refund my deposit and told me I was annoying, and had always been annoying. How pathetic. I've contested the charge with my credit card company to secure a full refund, but need the help of the BBB to deal with this unscrupulous business.