49 years in business35 Whiterock Mountain Rd
Glenwood, NM 88039-9712
- (520) 844-8442
Additional Phone Numbers
- (888) 826-0939
- (888) 895-6810
Find a Location
BBB File Opened: 01/04/2006
Business Started: 03/06/1969
Business Incorporated: 12/28/2004 in NM
Type of EntityCorporation
- Ms. Stacie Dittbenner, Operations Manager
- Mr. Thomas Duffy, CEO
- Solar Energy Equipment Dealers
- Battery Supplies
- Solar Energy Products
- Solar Energy Parts
Products & ServicesEverything Solar, Water Pumps
Methods of Payment
The Solar BiZ™ accepts the following Payment Methods
1.Visa, MasterCard, Discover and American Express on select orders only.
2.PayPal, PayPal Credit
3.Bank Wire Transfer for orders over $600. Customers are responsible for their outgoing wire transfer fees. Our bank also charges a wire reception fee, which will be added to your order.
4.Cash for local warehouse customers' small orders under $1,000. Please make arrangements with our design engineer or customer service representative.
5.Direct Deposit at any Wells Fargo Bank branch. Contact customer service for specific account information.
6.Pre-Approved Personal or Business Check. Orders will be processed and shipped after the receipt and clearance of check by our bank. Allow 7 to 12 business days for the check to clear. A $35 fee will be charged for all returned checks.
7.Electronic Check. Provided by our secure and trusted partner, Bill.com we are able to accept electronic check payment. No need to write a check, wait for the mail and the check to clear. The encrypted transaction is initiated from the comfort and security of your home computer. Payment is issued within 2-5 business days.
8.Single Cashier's Check over $10,000. Cashier's Checks are considered a cash equivalent by the IRS. The issuing bank will require a Form 8300, which is a Report of Cash Payments to the Fed's requiring your Federal Tax ID. Orders will be processed and shipped after the receipt and clearance of the check by our bank. Please allow 7 to 12 business days for check to clear.
9.Cashier's Checks totaling less than $10,000 still may require 7 to 12 business days to clear. Although Form 8300 is not required for a single order less than $10,000. Please note: Multiple cash (or cash equivalent) orders totaling more than $10,000 during any 12 month period may have to be reported on Form 8300.
10.Cash and/or Cashier's Checks totaling more than $10,000. This type of payment, or combination of cash equivalents, requires that we submit the Form 8300 and we will need your Federal ID and contact info. Allow 7 to 12 business days for any Cashier's Check to clear.
11.We do not accept C.O.D. Orders.
Refund & Exchange Policy:Cancellation Policy: To cancel your order, simply call during normal business hours and speak with your Sales Representative or our Customer Service Department. If your order has not yet been processed, or your credit card has not been charged or no payment has been received, there is no cancellation fee.
If your order has not shipped and your order has already been processed or your credit card has been charged or payment has been received, there is an 8% cancellation fee calculated on the total invoice amount. The cancellation fee will be deducted from your refund. Some manufacturers charge a cancellation fee, even if the order has not shipped. Schneider Renewables and Surrette Batteries charge 25% in this circumstance. If any portion of your order has properly shipped, a minimum of 20% restocking fee per item will be deducted from your refund. We do not refund shipping charges.
Many of our products are custom built and are not cancellable once they are put into production. Custom-built items are not returnable once they ship. These items include, but are not limited to, Pre-wired Power Panels, Battery Boxes, Solar Mounting Racks and Trackers, HuP Batteries and some Industrial Batteries. If you need to cancel an order for a custom product, if allowed by the manufacturer, the cancellation fee will vary depending on the manufacturer. It can be as much as 35% to 65% of the cost of the item.
Discretionary Returns: All returns require a Return Merchandise Authorization (RMA). A valid RMA number must be obtained from our Customer Service Representative and the number must be included on the return documentation. RMAs incur a 20% restocking fee. An RMA must be requested within 21 days of the original invoice date for non-defective, properly shipped product. Thereafter, all sales are final. We reserve the right of refusal upon inspection.
All items must be returned in "as new" condition. Package the product inside a separate box. Include the original unmarked packaging and all accessories, blank warranty cards and owner’s manuals. Returns will be assessed a 20%restocking fee per item unless a replacement order of equal or greater value is placed at the time of the RMA issuance.
Shipping charges are non-refundable. When returning product, use a shipper with tracking capabilities. You assume all responsibility for insuring the return shipment and also for filing the claim for lost or damaged returns.
You will be contacted soon after your package has been received at our warehouse with refund or product replacement information.
This company's business 48 years in renewable energy and counting. Decades of solar design and technical customer support experience. Plus, we sell the solar panels and all other equipment you need!
BBB Reason for Ratings
M: 9:00 AM-6:00 PM
T: 9:00 AM-6:00 PM
W: 9:00 AM-6:00 PM
Th: 9:00 AM-6:00 PM
F: 9:00 AM-6:00 PM
Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
Out of Business
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
Misuse of Better Business Bureau Name/Logo
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.