Business ProfileforHoly Land Travel Center, Inc.

THEY DON'T DESERVE A STAR, BUT I'M FORCED TO PUT 1. IT'S BEEN A NIGHTMARE DEALING WITH THEM. THEY GAVE US CLEAR OPTIONS FOR OUR HOLY LAND TRIP STARTING 2/18/24, DUE TO THE CRISIS GOING ON IN HOLY LAND: 1) TO GO ON A DIVERTED TOUR TO *****, 2) CANCEL WITH $500 CANCELATION FEE! AND 3) TO STAY ON ORIGINAL PLANNED TOUR. THE $500 CANCELLATION FEE WAS ABSURD FOR SOMETHING THAT'S NOT OUR FAULT. SO, I STAYED WITH ORIGINAL PLAN. STARTING 1/1/24, NOT A WHIMPER FROM THIS TRAVEL CENTER, THAT WAS THE START OF MY SAGA. WEEKLY WOULD I EMAIL THEM TO FOLLOW UP ONE ANY UPDATES, AS EXPECTED -- NO RESPONSE. I CALLED 1ST WEEK OF ***, THEN THIS AGENT *****, SAID THAT MY TOUR WILL BE RESCHEDULED! WHAT, THAT WAS NOT AN OPTION!!! I INSISTED, YOU ARE CANCELING THIS TOUR, SO I EXPECT A FULL REFUND ASAP. AND THEN SHE FOLLOWED UP WITH, I'LL TALK TO MY MANAGER, WE WILL CALL YOU BACK WITHIN A DAY. NEVER EVER CALLED BACK, I WOULD CALL AGAIN WEEKLY, SOMETIMES IT'S THE VOICEMAIL OR HER, BUT SAME THING, WE WILL CALL YOU PROMISE. NOPE, NEVER EVER. TODAY 1/31/24, I ASKED FOR THE ***** ************, HE CAN'T BE REACHED CAUSE HE'S ALWAYS TRAVELLING. FUN! THEN ***** AGAIN, SAID THEY WILL RESPOND THIS TIME TO MY EMAILS IN 15 MINUTES, RIGHT? WRONG. THAT'S MY MONEY THAT THEY'RE NOT RETURNING, AND HERE I AM STRAGGLING TO PAY MY CREDIT CARDS, AND THEY CALL THEMSELVES ********** WHAT A DISGRACE TO CHRISTIANITY. PLEASE BE WARNED!