Business ProfileforMyers RV Center, Inc.

August 2022 we purchased a 2017 Winnebago Paseo from Myers. During our vehicle checkout the Cummins generator smoked excessively. The sales staff said do not worry as they would cover the cost to repair if we closed the deal. We did so and drove home to Colorado. We immediately tried to contact the local Cummins service center, but they never answered the phone or replied to messages. We later found they were short staffed for months and were not responding to most requests. We found a local certified Cummins technician. He stated that he believed that excessively overfilled the oil reservoir, causing the oil and at that time most of the smoke had dissipated. But, a couple weeks later the generator failed to start at all and would never start. We continued to try to contact the Cummins service center with no luck. So we took the RV to ******* ***** who removed the generator replaced the fouled carburetor and spark plug, and removed the excessive oil. They also had to replace the batteries that Myers had assured us were in full working order (Myers agreed) to be able to try to start the generator. But the generator would still not start and they did not have the diagnostic equipment to go further. ******* ***** took several months to do this and other work. We called Cummins again in April and was finally able to get an appointment. They found and fixed the problem. We kept Myers aware of our progress at every step. But when we asked for reimbursement they complained that the generator had to be removed/reinstalled twice and paid only $3,731.93 of the $6,329.39 we spent on the generator repairs and battery replacement, shorting us $2,597.46.