Business ProfileforA-1 Sewer & Drain Service

On October 27, 2022 two A-1 plumbing and Drain Service technicians came to our house to assess and perhaps fix a plumbing issue with our kitchen sink and plumbing through the basement. They said we needed a specialist, who was not available to do an assessment until November 07, 2022. On Nov. 7, the specialist with A-1 Plumbing and Drain Service came to our house and wrote up a "Quote Only" that included language indicating the costs were adjustable: "If unforeseen issues arise customer will be notified of additional costs." We did not sign the "Quote Only." We were informed that the job would take two technicians for approximately eight hours and would be $1993.38, including tax. We constructively accepted by allowing entry and work to progress on Nov 11, 2022, two weeks after our initial call. The job was complete in under two and a half hours and with much less demolition than we expected; I noted on the "Quote" that they were at our home only from 9:00 - 11:30 a.m. So, we expected the job total would be adjusted. It was not. We have indicated that we will pay, even the whole amount, if A-1 Plumbing and Drain Service will give us an itemized bill explaining the charges. I have emailed them with offers of payment and a request for an itemized invoice five times since Nov 17, 2022 - the most recent being January 16, 2023. They have now threatened to place a lien on our property if we do not pay the full amount and stop asking for details as to what we are paying for. We are willing to pay them the going rate for a service call, hourly for the three technicians for 2.5 hours, and materials, plus appropriate taxes. We simply want an accounting of WHAT we are paying for. These should not be emergency rates (we waited two weeks!) and if the amount can be adjusted up for their benefit with any additional costs, it should equally be adjusted down for our benefit with an easier than anticipated job.