Business ProfileforMassage Envy

I went in to Massage Envy (ME) Sunday the 5th of March to schedule a massage. I was told I could pay the monthly fee of $70 to receive the discounted rate. They asked for my credit card and swiped it telling me it was now on file and I could make an appointment. When I tried to make an appointment, I was told the first available was in April. I expressed concern that I didn't want to wait that long for a massage I wanted today. They found a cancellation for Monday and scheduled me for an hour. I was told I could sign all of the membership documents online when I come in Monday. Once I came in I was told I had to make a 6 month or one year commitment and my credit card would be charged each month. I was surprised, but signed up for the 6 month. I expressed concern about ME not having appointment availability and was told I could always search for them 24 hours before they were available. I agreed to try this method. I tried to get an hour and a half appointment, but told those were particularly difficult to come by. I accepted a one hour appointment, showed up and had to wait beyond the appointment time, the therapist was running late, then had a total of 40 minutes massage time, with the impression it would be 50 minutes minimum. I wrote a review on Monday the 6th and asked in writing that management contact me. I found another cancellation for an hour and a half massage. I showed up on time, the therapist was late and the massage lasted a total of just over an hour. I paid for an hour an a half. I called Thursday the 9th and expressed concerns, asking that management contact me. No response. During the second massage, the therapist told me he was booked up for two months. I complained that they did not tell me that before taking my credit card information and wondered why they are still accepting clients if they don't have enough Massage Therapists to cover the demand. A final request for contact was done through Facebook yesterday.