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          Anything Sprinkler Installation & Repair has 1 locations, listed below.

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            Business ProfileforAnything Sprinkler Installation & Repair

            Sprinkler System
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 5/8/2003

            Years in Business: 24

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Landscape and Irrigation Installations and Repairs

            Business Details

            BBB File Opened:
            4/25/2003
            Years in Business:
            24
            Business Started:
            12/1/1999
            Business Incorporated:
            2/20/2006
            Accredited Since:
            5/8/2003
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 95 for this business, issued by New Mexico Department of Agriculture

            These agencies may include:

            New Mexico Department of Agriculture

            PO Box 30005

            Las Cruces NM 88003-8005

            (575) 646-3208

            Fax: (575) 6465977

            http://nmdaweb.nmsu.edu

            BBB records show a license number of 409512 for this business, issued by New Mexico Construction Industries Division. The expiration date of this license is 8/31/2025.

            These agencies may include:

            New Mexico Construction Industries Division

            PO Box 25101

            Santa Fe NM 87504-5101

            (505) 476-4700

            Fax: (505) 4764615

            http://www.rld.state.nm.us/construction

            Type of Entity:
            Corporation
            Alternate Business Name
            • Kinsman Services, Inc.
            • Anything Sprinkler & Grounds Maintenance
            • Anything Sprinkler
            Hours of Operation

            Primary

            M:
            8:00 AM - 5:00 PM
            T:
            8:00 AM - 5:00 PM
            W:
            8:00 AM - 5:00 PM
            Th:
            8:00 AM - 5:00 PM
            F:
            Closed
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Mr. Jay Kinsman, Owner
            Contact Information

            Principal

            • Mr. Jay Kinsman, Owner

            Customer Contact

            • Mr. Jay Kinsman, Owner
            Additional Contact Information

            Fax Numbers

            • (505) 323-5946
              Primary Fax

            Phone Numbers

            Email Addresses

            Industry Tip

            BBB Tip: Finding the right landscaping and lawn care pro can save you time, money

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/10/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            We called Anything Sprinklers on April 20, 2023, because the main valve on our sprinklers went out. The soonest they could get us on the schedule was May 9, 2023. A guy came out and worked on the top half of the valve, and then said we were all set. My husband went to look at it and there was water gushing out of the bottom of the valve. The guy told us that we only said the solenoid was bad, but that's all my husband could determine given that the water wasn't coming on. It was 3:30 in the afternoon and the guy said he could not do the repair that was needed and we'd have to get on the schedule for another 2 weeks out after we had already been watering everything in the yards by hand for 3 weeks waiting for this appointment. The gal in the office was no better. She said she would give us the names and phones numbers of all the customers on the schedule if we wanted to call them and see if anyone would give us their spot. Besides being super unethical to even suggest such a thing, it's their job, not ours, to manage their company's work load. Enough time should have been allowed for the job to be completed on the day we were scheduled, especially since it was all in the one valve that my husband stated to them. Then the office gal said they would not be back tomorrow, so I said if you're not going to finish the work, we're not going to pay you. She said, "fine". Now my husband is having to do the work himself when that's what we were willing to paid for so he wouldn't have to do it. We were treated very poorly by this company and would not recommend them to anyone looking for good service and quality work.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Debbie A.

            1 star

            08/28/2021

            According to their website; "We believe in doing the job right the first time, with our customers always as top priority." That was totally not true in my case. They charge $25 to give an estimate. Took about a month and 1/2 before they could come and do the sprinkler repairs. The cost ended up being $525 MORE than the estimate (almost 3 times more). The worst part is the job was not done. The sprinklers are still not operating even after paying the cost. They said they would have to do more troubleshooting. I am in the same position as I was before but out alot of money. I could not afford to pay them anymore, especially knowing I couldn't trust them. They took their money and did nothing else. Original estimate was to troubleshoot. I was told by the owner, *** that they would let me know after the inspection, if it would cost more if at all. I was shocked after working on the sprinklers for 4 hours they didn't know what the problem was, but I had to pay them for 4 hours and parts. After complaining to the owner, he said that his tech told him that I watched him work. SO WHAT. If I knew what he was doing I would have done the job myself and would not have needed their service. The tech didn't even speak to me and explain what he was doing, at all. He didn't speak. Finally, after I paid them in full, I had to ask them for my $25 that I was supposed to get back. Not good customer service.

            Anything Sprinkler Installation & Repair Response

            08/30/2021

            Dear Customer, As everyone in the customer service industry is currently struggling to hire help, we are backed up but when we are scheduled to come, we show up. Regarding your concern of the service we provided to you. During our first visit with you our owner (estimator) clearly told you that this estimate was a very "rough" estimate on what could be the problem at your property. After our technician replaced the valve on your property and talked to you about doing so the zone needs to be re-piped. Please also note the information we provide on all of our estimates that clearly states our estimates are just that estimates. This is copied and pasted directly from the estimate that you signed, approving the estimated work. 3.This is strictly an approximate computation of probable cost. The estimate is made with the information at hand unforeseen factors can occur during any repair causing the price to change and increase. 4.All sprinkler/irrigation repair estimates are quoted at **************** are based off hourly rate ($125.00 an hour tech ($150.00 outside of ***. area), Helper at $75.00 an hour IF NEEDED + parts + tax.After you emailed after the service call with your concerns we scheduled a time for our owner/estimator *** (who originally went out to you to give you the estimate) to go back over and discuss your concerns and talk about what needed to happen. He informed you that the zone with low pressure has a leak on it somewhere but because of how your property is with concrete around a lot of it, the zone needs to be re-piped at that time you declined to have him work up an estimate for you. We do our absolute best to keep in full communicate with our customers during repairs which our technician did with you, you sat in your backyard the entire time (which we do not mind at all but you sat there and saw everything he was doing) he was doing the work. We also clearly state the hourly rate for repairs on the estimate that you signed knowing that that the service was at 4 hours at the $125.00 for labor the estimate labor (without parts) was at $500.00+tax.When we were informed of the error of the credit of the estimate fee ($25.00) I immediately sent you a check for that, as we always try to be on top of everything somethings do at times slip through the cracks here in the office and we will always correct them right away which we did. I believe this would justify a good customer service as we corrected the issues. We are all human here in the office. This review doesn't justify a 1 star rating as we did EVERYTHING we were requested to do to try to get your system up and running and additional repairs were needed that you stated you declined when our owner came over to discuss your system.

            Customer Response

            09/04/2021

            First of all, when ***, the owner came out to give me an estimate of $275 he said they would "troubleshoot" the problem with the south side of the lawn. The sprinklers do not work at all. He said they would run a line to see if there was a blockage or something else. He assured me that if it would cost more, he would give me the cost to continue. That did NOT happen. He says I sat outside and watched his tech work for 4 hours. I did not sit for 4 hours. I did check on him, asking if he found the problem. The tech, **** didn't even speak to me. I don't know what he was doing. He never explained anything to me. After 4 hours he said he didn't know what the problem was but that I might have a leak. He DID NOT inform me that the cost was going to be $800 instead of $275. Even if I did watch him for 4 hours, I didn't know what he was doing. I am not a sprinkler expert. If I was, I would not have asked Just Sprinklers to do the job. I still don't know what he did that took 4 hours with no results. Furthermore, the 2nd item was to fix the sprinkler head on the west side of the yard. He didn't do that either. After he had been here for 4 hours to work on the south lawn, more time would have been needed to fix the sprinkler head on the westside. That should have been a simple job. I am in the same position that I was in but $800 out of my pocket with zero results. This is NOT good customer service, and I would definitely not recommend these people to anyone. When *** came out to discuss the work done, he DID NOT ask me if I wanted an estimate to do additional repairs. Even if he did, why would I pay MORE money for a job to not be completed? He says above that sometimes things slip through the cracks. That's for sure. Originally I asked for an estimate for sod also. It's a good thing I told them to wait on the sod until the sprinklers were fixed. Unbelievable. I have never had such a horrible experience with any work done on my house. I have lived here 20 years and have had stucco, windows, new AC/Heater, etc., etc. There is no excuse for the lack of finding help in the customer service industry at this time. That's ***** excuse. I'm not yet done with this issue. This is so unfair.

            Local BBB

            BBB Serving New Mexico and Southwest Colorado

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