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            Business ProfileforParkway Cleaners

            Laundry

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            This business has 0 complaints

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Dry Cleaners

            Business Details

            BBB File Opened:
            10/26/2004
            Years in Business:
            34
            Business Started:
            1/1/1990
            Business Started Locally:
            1/1/1990
            Type of Entity:
            Corporation
            Business Management
            • Mr. Pat Shaffer, Owner
            Contact Information

            Customer Contact

            • Mr. Pat Shaffer, Owner

            Customer Complaints

            0 Customer Complaints

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            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Susan M

            1 star

            07/29/2021

            On July 23 my granddaughter celebrated her quinceanera. Parkway Cleaners had been recommended to her parents by the lady who did alterations to my granddaughter's dress. Approximately 2 weeks prior to July 23 my son-in-law took the dress to Parkway Cleaners. Parkway Cleaners informed him they would be able to care for the dress. Arrangements were made to pick up the dress 2 days before the event with Parkway citing they would have the dress cleaned and freshly steam pressed. My son-in-law left his name and phone number. On July 21st he went, with my granddaughter, to pick up the dress, as previously arranged. He was informed that they couldn't clean the dress -- their "machine wasn't big enough". They also apparently couldn't call him to inform him because they had "lost his phone number". They brought the dress out of the back of the business stuffed in rolling cleaning "bucket". This beautiful, very expensive, ************************* quince dress now also had areas on black stains on it!! The girl who was "assisting" took the dress, wadded it up, and stuffed it in a big black trash bag!!! They said if he wanted them to they guessed they could run next door to the laundromat and wash it in one of the commercial wash machines!! My granddaughter left the building in tears. Thankfully another local cleaners stepped up to the plate, cleaned the dress getting the black stains out and had it pressed, hanging appropriately and ready to go in less than 24 hours. Parkway Cleaners has very poor customer service and should not be in business.

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            BBB Serving New Mexico and Southwest Colorado

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