BBB Accredited Business Profile

Charm Factory, Inc.

Charm Factory, Inc.

Charm Factory, Inc.

16 years in business
5921 Office Blvd NE
Albuquerque, NM 87109-5822
BBB File Opened: 12/01/2003
Business Started: 01/01/2001
Business Started Locally: 01/01/2001
Business Incorporated: 08/30/2001 in NM
Type of Entity
Business Management
  • Mr. Keith Balkom, President
Contact Information
  • Principal: Mr. Keith Balkom, President
Business Category
  • Jewelers - Retail
Alternate Business Names
  • Charm Factory, Inc.
Methods of Payment
  • Credit Cards, and PayPal
Refund & Exchange Policy: 
Money Back Guarantee Return Policy
Returns Are Easy!
If you are not 100% satisfied, simply return your order to us within 30 days, and we'll refund the entire purchase price.
Please email us or call 866-867-5266 to receive a Return Authorization (RA) number. (No returns will be accepted without this number.)
Send Returns  to:
Charm Factory Returns
5921 Office Blvd
Albuquerque NM 87109
Items must be returned in like new condition. Shipping and handling charges are not refundable.
The return  period is within thirty days of purchase. After this period, we may accept a return but charge a 20% restocking fee.
Please note that engraved items, special orders, and custom items may not be returned or refunded.
Exchanges are not accepted as we only offer a refund for the purchase price. 



This company's nature of business is charms, beads, jewelry making and retail.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.

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BBB reports on known significant government actions involving the business's marketplace conduct.

BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.

BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.

BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.

BBB reports when mail sent to the business was returned by the Postal Service.

Charm Factory, Inc.

Charm Factory, Inc.


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