Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Gallup Custom Tinting has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforGallup Custom Tinting

            Glass Coating

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This Company's business is Glass Coating and Tinting Services

            Business Details

            BBB File Opened:
            11/8/2004
            Type of Entity:
            Corporation
            Alternate Business Name
            • Go Green Window Tinting
            Business Management
            • Mr. Fred Palacios Sr., Owner
            Contact Information

            Customer Contact

            • Mr. Fred Palacios Sr., Owner
            Additional Contact Information

            Email Addresses

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/08/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            On 6/13/22 I paid a deposit for a Ford F-150 grill to be ordered. A week later I found out that the grill is no longer manufactured and Gallup Custom Tinting would try to get a different grill for my husband’s truck. I have been unable to contact GCT to find out about the alternate grill. GCT knew that I was leaving the area by July 2 and would need the grill by then. GCT does not answer their phone and there is no voicemail. I have tried to call, text, message and even left a post on Facebook to let Fred of GCT know that I was seeking a refund of my deposit. I have not received a refund or response from GCT
            Read More

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            V. B.

            1 star

            06/24/2021

            I talked with **** on the phone about getting a windshield replaced. He told me he had the windshield and quoted me $185 but than later I call him back to set up a appointment and he quotes me $190. I bring my truck in to get it worked on and I'm told it well take 2 hours. I waited an hour and a half until **** comes out to me in the waiting room saying they don't have the windshield for my truck due to miscommunication and his workers being too scared to tell me themselves and rather stay in the back afraid to tell me and his lead man is unqualified, unfit and unprofessional to handle his position and do his job. He offers me a used windshield that had a crack and he would offer me a discount on. I refused because I waited a hour and a half, he told me before he had the windshield in stock so I wanted what was agreed on. A few minutes later one of the workers brings me my keys and I leave. I find out later that my glasses are missing in the center console in my truck, I call ****************** and they say they'll have **** call me back. I go back to Gallup custom tinting to confront them and notice the workers who all wear glasses claim they didn't open the console, all while acting nervous, fidgeting their hands, too afraid to look at me and one even claimed I had glasses on top of my hat which I didn't. I wait to speak to **** for almost 45 minutes and he is completely uncoordinated, unprofessional and uncooperative. He takes me in the back with the workers which is meaningless cause they at this point all had time to talk among each other and agree on a story to cover each others and claims their all honest good workers who been with him for years but I don't believe that one bit because how you going to tell me that your workers are bad at communicating, don't know how to do inventory, his lead man is unqualified, unprofessional and unfit for his position but than later tell me their good workers and honest? Don't make sense.. I told him I would call the police and he laughs and says "I dont give a shit". He's clearly not a good manager, unprofessional and uncoordinated. He talks negative about his workers to put blame on them to cover his own **** and than says their good workers later. They need to learn how to do inventory better, be more responsible for their actions and mistakes, learn core of values of not lying, cheating or stealing, Be more equal to a paying repeated client especially one who wasted his time and gas for nothing and had property stolen. Last time I'm going there and I told my friends and family who go there what happened and they also had similar stories too about **** and Gallup custom tinting work and employees

            Gallup Custom Tinting Response

            06/29/2021

            After reviewing customer’s statement, it seems as though nothing can rectify the situation, as he stated he will not be back to Gallup Custom Tinting Inc (GCT) and has provided his experience to others, either to discourage others from doing business with GCT or to validate his own experience, which is ok. It is his/her right, to do business with whoever he/she chooses. Since he/she contacted BBB to provide his/her perspective of what transpired that day, I will provide mine. Customer contacted Gallup Custom Tinting regarding a windshield for his/her vehicle and was told the window was in stock, however, a GCT employee, who is an auto glass installer and not a Manager or lead employee, as stated in the complaint, said the window was in stock. The appointment was made based on that information. Once Customer arrived for his/her appointment, Gallup Custom Tinting Staff discovered the window was not in stock. Unfortunately, COVID has had an effect on everything and Gallup Custom Tinting is no acceptation. Gallup Custom Tinting is down to less than half the employees it had prior to COVID and all parts being ordered are experiencing delays for a multitude of reasons. With that said, there is tremendous stress felt by everyone including vendors, business owners and customers. Customer did wait longer than I had realized, which I apologized for. I informed him/her the employee made a mistake when counting the inventory and made the mistake even worse by waiting too long to let Customer or myself know the window was not in stock. Yes, I was extremely upset with the employee with regard to these mistakes. In an honest effort to make up for this, I offered him/her a new window which did have a small chip, that was previously repaired. Keep in mind, chips larger than a quarter cannot be repaired and was by no means cracked or used and was hardly visible. It wouldn't have been option otherwise. Of course this was offered at a discount and not the original price quoted. Customer refused the offer, did not want to wait for a new window- which would have had to been ordered and threatened me with this report to the BBB before he/she left GCT. A while after leaving, Customer called upset over missing glasses, despite the numerous signs instructing customers to remove all belongings, as GCT Staff are not responsible for lost items. GCT has had calls of items being stolen only to get called back saying the item was found somewhere else. I did, however, ask the employees if they had seen a pair of glasses. The only time glasses were seen were sitting on top of the baseball cap customer was wearing. At no time did staff remember seeing glasses in the vehicle. I did say the employee messed up on the inventory count and then messed up by not bringing it to my attention sooner but I stand by my statement, Gallup Custom Tinting staff are honest individuals and despite what Customer has heard, from family members and/or friends, I have had zero legitimate complaints regarding stolen items in, at least, the past ten (10) years. Gallup Custom Tinting has been in business for over 34 years and have learned we cannot satisfy everyone. We are all human trying to survive a recent pandemic that has had a wide range of negative effects on just about everything. Again, based on Customer’s statement, there is no way to rectify this matter other than to go our separate ways. Thank you for your time.

            Customer Response

            06/29/2021

            Alot of misleading false information here by Fred but like he said being in business for 34years I would guess by than you have to be good at it and I'm impressed with his show of verbal professionalism in this subject here on BBB but in person he's nothing like this. My means is not to rectify anything but I'm only trying to warning the public and save them their time, gas, patience and not risk having their property stolen. I'm sure they'll find better work and true professionalism else where but whats sad is when your trying to support local businesses and help them stay afloat especially after a pandemic like what Fred says and they show you the negative side to the way they run and do business. Yes humans all make mistakes but being in business for 34 years you would think you have better communication, be better equipped, more respectful, responsible, have better inventory methods and have better knowledge of your employees capabilities and better knowledge who you hire. I was long gone and took my business else where way before Fred even thought we should go our separate ways without rectifying. Thank you

            Local BBB

            BBB Serving New Mexico and Southwest Colorado

            BBB Reports On

            BBB reports on known marketplace practices.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.