2 Customer Reviews
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Review from Samantha C
1 star03/07/2024
My grandmother prepaid her funeral many years ago. When she passed in December some of the situations had changed, and thus the arrangements, resulting in credit due my family. Going on 3 months later and we have yet to receive the money owed us. I have reached out to the funeral director several times and he assures me that he has reached out to billing to process the refund. Yet, nothing. I don't recommend using French as you cannot trust them with the financial end of your funeral.
French Funerals & Cremations Response
03/08/2024
****************, Our sincere apologies for the delay in the credit to your family from your grandmother's pre plan. It appears that our team didnt fully follow our process to ensure prompt processing of the repayment which resulted in the delay. Weve met with your director and the team to ensure that this does not occur again. Please know that this was an honest mistake and not a business practice on our part. As a locally owned and operated business for 117 years in this community, we take your feedback very seriously and will work to improve our processes. Thank you for sharing your concerns. Should you have any additional questions, please contact our Lomas location manager, ***********************, at ************.Review from Gloria C
1 star11/03/2022
French's advertises that you can have a personalized funeral so that your loved one is remembered and celebrated exactly the way you want them to be. I did not receive this personalized service. I asked that the video being played during the viewing be turned off so that we could hear the people that were sharing memories over the music. The gentleman that was supposed to ensure our completely personalized service said that he couldn't come in to turn off the video because his assignment was to stand in front of the door and couldn't be bothered to walk over and press a button. We never saw our funeral director after we paid the bill for the service. After they got our money, they could care less about. I requested a refund, but was not even granted the courtesy of a return phone call. Our family have been loyal French's customers for at least 50 years. We will never use French's again and I would suggest that anyone needing these services look somewhere else.French Funerals & Cremations Response
11/07/2022
******,Thank you for reaching out and sharing your concerns regarding your experience at French. As a locally owned and operated funeral home, we take this feedback very seriously. Our over 115-year legacy in our community was built upon high standards and service excellence. It pains me to know that we didnt live up to our standards, and for this, I apologize.Since our phone conversation, we have agreed on a resolution to your BBB complaint. We will learn from your experience and will continue to improve. We will provide training and feedback for all those involved in serving your family. Please reach out to me at any time through the direct number that I provided you during our phone conversation. I look forward to speaking with you again.
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