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          Fairway Auto Clinic, LLC has 1 locations, listed below.

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            Business ProfileforFairway Auto Clinic, LLC

            Auto Repair
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            This business has 0 complaints

            BBB Rating & Accreditation

            Accredited Since: 9/17/2014

            Years in Business: 37

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This Company's business is General Auto Repair Service. Towing & Recovery 24/7 365 days a year.

            Business Details

            BBB File Opened:
            12/30/2003
            Years in Business:
            37
            Business Started:
            1/1/1987
            Date of New Ownership:
            10/25/2012
            Business Incorporated:
            10/25/2012
            Accredited Since:
            9/17/2014
            Type of Entity:
            Limited Liability Company (LLC)
            Hours of Operation

            Primary

            M:
            7:30 AM - 5:00 PM
            T:
            7:30 AM - 5:00 PM
            W:
            7:30 AM - 5:00 PM
            Th:
            7:30 AM - 5:00 PM
            F:
            7:30 AM - 5:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Mr. Juan Chan, Owner
            • Ms. Audra Chan, Office Manager
            Contact Information

            Principal

            • Mr. Juan Chan, Owner

            Customer Contact

            • Ms. Audra Chan, Office Manager
            Additional Contact Information

            Fax Numbers

            • (575) 885-7673
              Primary Fax

            Email Addresses

            Industry Tip

            BBB Tip: How to prepare your car for winter

            Customer Complaints

            0 Customer Complaints

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            File a Complaint

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Rebecca C.

            1 star

            07/31/2023

            TERRRRRIBLE!NEVER GO HERE! hopefully with enough citizens standing up for themselves this business will go away. It was not bad enough that i paid 175 for a "diagnostic" to find nothing wrong.Now they are ripping off my elderly mother (Supposedly the owner goes to church?? Pfff-typical) but he billed my mother 895...to fix nothing ....claims worked on car for 10 hrs...had some highschooler working on the car...and just got the car home a BIGGER AND WORSE leak... supposedly charging for 10 hrs when by law the fix should cost 4 hrs...but they didnot even fix the part for the 4 hrs...we found "extra parts" just sitting on the engine....WOW pointed that out... we have a video of him removing sh to get that s**** in... nothing was tightened my husband had to point that out...owner.NEVER GO THERE. THEY ARE TO RIP U OFF!THEY THREW OUR OLD PART AWAY -BY LAW WE CAN ASK FOR IT...DID NOT PRODUCE IT SEE U IN COURT!

            Fairway Auto Clinic, LLC Response

            08/04/2023

            IM SORRY YOU FEEL THAT WAY, BUT WE ARE NOT IN BUSINESS TO RIP PEOPLE OFF. THE VEHICLE THAT WAS BROUGHT IN THAT YOU PAID A DIAGNOSTIC ON, WE DID NOT FIND NOTHING WRONG WITH AND COULD NOT GET THE VEHICLE TO OVERHEAT ON US. SO WE ONLY CHARGED THE DIAGNOSTIC FEE RATHER THEN THROW A BUNCH OF PARTS AT IT THAT MIGHT NOT FIX IT. IT IS STANDARD DIAGNOSTIC FEE CHARGE FOR ANY VEHICLE WE LOOK AT. AS FAR AS YOUR MOTHER GOES WE REPALCED THE BYPASS PIPE THAT WAS LEAKING WHICH WE SHOWED TO YOUR HUSBAND AND MOTHER WHEN THEY CAME. WE SHOWED THEM EXACTLY WHERE IT WAS LEAKING FROM. THEY COULD HAVE TAKEN THE PART WITH THEM RIGHT THEN AND THERE BUT THEY DID NOT, THEY GAVE IT BACK WHICH AT THAT POINT THOUGHT THEY DID NOT WANT THE PART SO THE PART GOT THROWN AWAY OVER THE WEEKEND. AFTER CHANGING OUT PIPE WE PRESSURE TESTED THE VEHICLE AGAIN AND FOUND THAT THE WATER PUMP WAS LEAKING. WE COULDNT SEE THAT UNTIL WE FIXED THE ORIGINAL LEAK. THE LABOR TO REPLACE A WATER PUMP ON THAT VEHICLE IS **** HOURS. WE GO BY THE *** BOOK ON ALL OUR LABOR. I CAN PULL IT UP AND SHOW YOU THAT IT CALLS FOR **** HRS NOT 4. I JUST HAD THIS HAPPEN TO MY SON'S CAR. THE WATER OUTLET WAS LEAKING SO WE FIXED THAT AND THEN THE WATER PUMP STARTED LEAKING SO WE HAD TO REPLACE THAT AS WELL, THESE THINGS TEND TO HAPPEN. WE ARE NOT HERE TO RIP ANYONE OFF WE CARE FOR OUR CUSTOMERS AND ALWAYS TRY OUR BEST TO HELP THEM OUT. WE VALUE YOUR OPINION BUT YOU GOT US ALL WRONG. HOPE YOU HAVE A WONDERFUL REST OF YOUR DAY. GOD BLESS YOU. AND THE *** IS A APPRENTICE IN TRAINING HE DOES NOT DO ANYTHING ON HIS OWN.

            Local BBB

            BBB Serving New Mexico and Southwest Colorado

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