Business ProfileforAcacia Gardens Apartments

My daughter just signed a lease for an apartment at Acacia Gardens, for which my wife and I had planned to act as guarantors, which was explained to the people in the management office when we began the application process (I was not there at that time, but my wife had relayed the details to me later that day). We followed the process as instructed, and paid two application fees, one for my daughter and one for my wife (which we thought was actually a joint application for she and I, which is what my wife was lead to believe; whether that was intentional or not, I don't know, but the point is that it still happened). I will try to keep this reasonably brief, so I'm just going to summarize what happened, until I get to the real reason for my complaint. In short, what my wife was told turned out to be wrong, or at least incomplete (yes, we know there is always fine print). What ultimately happened was that the applications were not reviewed until the NIGHT BEFORE our daughter was to gain access to the apartment, and then not submitted for final approval by the manager until THE MORNING OF!!! Again, in summary, I ended up having to submit an application to be Guarantor... I will say that the application was approved very quickly, and our daughter was able to get the keys on time. And I even commend Alexa because she not only claimed responsibility for the slip up (I think she was just the scapegoat, however), and then she made sure the situation was rectified. But I had to pay another application fee (we had already paid two; $60 each). When I complained about it, Alexa told me that she had spoken to the manager about that, but, unfortunately, there was nothing they could do about it. So I asked to talk to the manager, and I was assured that I would be able to. While I was sitting there completing the application, the manager walked past me at least 3 times, but never once approached me, or even acknowledged my presence. A bit later, when we were signing the lease, I told the gentleman that was helping with that part that I'd like to speak to the manager, and he said he would let her know. I watched him go into her office, and then he returned and said that she was busy at the moment, but that she would be out soon. We were there for another 30 or 45 minutes, but the manager never emerged from her office... we finally left because my daughter wanted to start moving in. When I got home later, I finally was able to talk to the manager... I believe she introduced herself as Bobbie. When I asked about the application fee, because I really didn't think I should have had to pay it a third time, she told me that it was because my wife's income was not sufficient (again, we thought we were applying jointly; the 1040 we provided was filed jointly, and the bank statements we had provided were for a joint banking account, and those were the documents we were asked to provide). So the next thing I said was, "I'm not a lawyer, but I know one, so I'm going to have to ask him about that." The manager then told me that since I had just threatened legal action, she could no longer talk to me. I did not threaten anything... I wanted to talk to somebody who would know if what she had told me was accurate, and I happen to know a lawyer who deals with those kinds of things (I wanted to know if I was being given correct information... he very well could tell me that I was). Of course, I wanted to clarify things, but was not given the opportunity. And I also really wanted to tell the manager that I was very unhappy by the way she had apparently been avoiding me (I'm convinced that she was, but I cannot prove that to be true). The only other thing she said was that just before she called me was the first she had heard that I wanted to talk to her, which I know not to be true (unless two of her employees were lying to me). I don't know if the third application fee was legitimate or not, but I do know that the manager of Acacia Gardens does not care one bit about her customers (and I question whether she cares about her employees, based on what I saw today). I still think they owe me a refund... I know the manager owes my daughter, my wife, and myself an apology! I don't expect to get either.