Business ProfileforWilliams Mechanical Heating & Air Conditioning, LLC

After install we had multiple issues and found that the condenser was not the right size for our house; the company did come out and put a new one. We then started having issues with the thermostat and that had to be replaced. We had the technicians out multiple times due to the air not working correctly and then we started having continued outages with no air and we could not get it to come back on for hours. Techs came out again and said we had an error on the board and then thermostat would need to be replaced. We also found out after hiring multiple other companies to come out the system sold to us would never work together properly. We also found out the warranty registered to us was for the wrong units and had never been updated. After countless emails with ******* the owner she agreed to put in another heater. Heater install was a nightmare and it was not installed correctly the unit was not square and the unit looks used. She has since stopped responding to all emails, had never fixed the thermostat issue and had never updated the warranty paperwork. I would not do business with the company and if you do make sure what you are being sold will work together and is registered to you.

We always do our best to provide good service and products to every customer. All of the equipment was replaced and upgraded at no cost to the customer. Warranty registration is a direct Trane issue that our office is working diligently to remedy for the customer. We apologize for the issues and have done our best to remedy them. We will continue working to see this to its completion. Please reach out if you have any further questions