Business ProfileforMetal Craft Company

On 8/16/23, I had an appointment with **** **** to resolve a "noise" problem with my A/C. PLEASE BE ADVISED THAT I WAS NOT EXPERIENCING A COOLING PROBLEM - MERELY A NOISE PROBLEM. "******" arrived and I explained that I thought the problem might be with the blower wheel and/or motor. He said the motor needed replacement and did this repair. I also asked him to check to see whether the coils (roof-top) needed cleaning. He said they were 50% dirty and recommended they be cleaned. However, that service would need to be rescheduled. Unlike other A/C technicians I have used, ****** failed to test the system before leaving to ensure that everything was working properly. He left. My A/C was "on". However, after an hour it was obvious that is was not cooling - despite the fact that this was not the original problem. I immediately called the office and reported this. Incredibly, I was told that a new motor had to "reset" itself and I should wait 24 hours before calling back. I checked with a Dona Ana County Inspector and asked whether this made any sense to him. He said "NO". The next day, I again phoned the office and reported no cooling. Midday, ****** returned and now told me that the freon line was frozen. He said he turned it off and would have to wait for it to thaw, before returning to add freon. He left. I phoned the office to ask if they were going to do this at their expense - given he failed to properly complete the service call the prior day and I had already paid service labor. I was told "no". I asked to speak to a supervisor, but they refused. Apparently, management is too arrogant and/or too cowardly to address a customer directly. Bottom line, I was expected to pay a duplicate full labor charge regardless of the company's failures. At that point, I told them to not have ****** return and to cancel the coil cleaning appointment - if already made. Did this in order to cut my losses.