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            Customer ReviewsforBrown's Heating, Cooling & Plumbing

            Heating and Air Conditioning
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            5 Customer Reviews

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            • Review from Jeffrey B

              06/06/2023

              I would never recommend Browns for anyone wanting anything, they wanted done right!
            • Review from Deborah A

              03/03/2023

              In 2019 Brown's installed a heating/** system at my home. Since then, for 3 years now, when we turn the heat on in the fall, we get a banging noise from the furnace. It's very loud and will wake us up at night. First I was told it was because the section above the ** coil was expanding and needed better straps. A tech came and put straps on. Then I was told it was because the "volume" of the gas needed to be turned down. The tech said there was a range of settings and ours was set at the higher level. The banging is called "tin-canning" and usually happens when the ** is on. I have sent detailed letters requesting a resolution of the problem each winter for the past three years. As of this date the banging is still unresolved and I am left with a clunky, noisy heating system that Brown's can't fix. I'm 70 years old and have lived in several houses with different heating/** systems. This is not normal functioning. It was a Carrier system--furnace model #**STA/**STX and ** model #**ABB#. Also, this never happened in the system that was here before 2019. I've owned this home since ****.
            • Review from Barb I.

              08/11/2022

              Spent over $400 with Brown's Plumbing and problem was not fixed. I was getting water in my laundry area coming out my standpipe which needed snaking. Plumber said I needed wider pipe because his snake would get stuck. He installed new pipe but never cleaned out pipe beyond new pipe, so problem continued. He also said I needed new exit hose on washer, old one going bad (not really true). When I called, several times, about my problem after "fix" the person I spoke to was rude and nasty would not listen to me - hung up on me. I did not use my washer for several weeks and kept getting water (I live in two-story 4 unit building. I was getting water from other units backing up through my pipe. Finally another plumber came and cleared pipe. No more water. I had hose replaced too, but tech said old one looked fine. I spent a lot of money and had a lot of anxiety over several weeks that problem persisted.

              Brown's Heating, Cooling & Plumbing Response

              08/12/2022

              We recommended the additional work and you declined the work. We came back at no charge and there was not a leak or no water present --the hose trap had water in it just as it should when operating properly.

              Customer Response

              08/13/2022

              They did not recommend additional work. They came back at no charge after about 3 calls from me, with several hang-*** from nasty lady who kept saying I would be charged $119 for visit. When plumber came back gratis, he stayed about 5 minutes. Floor was dry because the water was there the day before and I had mopped it up. He did look into pipe. He just said problem was probably from my washer hose. Nasty lady also said problem was from the hose and I needed new washer - plumber did not say that. The water on my floor was coming from standpipe. No one even tried to understand problem.
            • Review from Karen S

              09/21/2021

              I needed a bathroom faucet installed and new shut-off valves. I had already purchased the new faucet. The **** came to $735 for an hour and a half of labor. After doing research as to what one can expect to pay for this service, the average cost was about $250, with $500 being the most one could expect to pay. When I tried to get a detailed breakdown of the ****, the people in the office could not help me. They had to contact the plumber, who indicated that I was not charged labor nor parts fees. There is just a flat (exorbitant) fee for each service: $350 for faucet installation and $250 for valve replacement (plus trip charge and taxes). That seems excessive.

              Brown's Heating, Cooling & Plumbing Response

              08/12/2022

              Your work was completed to your satisfaction as you signed the work order and invoice. I do not understand why a review like this is warranted when it comes down to the cost of the work done and was approved. The work performed took 1 1/2 hours.
            • Review from Amy

              07/16/2021

              UpdatesServicesReviewsPhotosAbout Reviews from the web Customer Lobby 5/5 724 reviews ******** 5/5 40 votes ****** review summary 4.4 (255)****** reviews All call 27 technician 26 water heater 15 toilet 7 +6 Sort by Most relevant Newest Highest Lowest ***************** ***************** 1 review 2 minutes agoNEW Critical: Professionalism, Punctuality Beware. On Monday I called to make an appointment because my central AC that they installed a few years ago is broken. The earliest appointment they had was Friday 3-5pm so i booked it. On Thursday they called and I missed the call. They left a voicemail which said "if you need to cancel please call us otherwise we will see you friday". Still have the voicemail. On friday at ****pm they called and left another voicemail saying i never confirmed so they canceled my appointment. Called them back 20 minutes later at **** after I left my daughters doctors office. The woman who answered was incredibly rude and told me that their guys were in the area 20 minutes ago and that's when they could see me and that my appointment at 3 was now cancelled and filled by someone else. I understand times get busy and people are a little crazy right now but last i checked an appointment is made to reserve a timeslot? Not for 3 hours earlier when it's convenient for only 1 party. She could have simply said they can't make it and we need to reschedule but instead it was lies and rudeness and all my fault. Should never have used them in the first place to install my AC that has now broken a few years later.

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