This Business Is Not BBB Accredited

KPODJ

(877) 775-7635

KPODJ

15 years in business
12B Lakeside Blvd
Hopatcong, NJ 07843-1356
Fax Numbers
  • (877) 298-1110
Additional Email Addresses
  • help@kpodj.com
BBB File Opened: 05/19/2006
Business Started: 02/01/2002
Business Started Locally: 01/01/2003
Business Incorporated: 02/01/2002 in NJ
Type of Entity
Limited Liability Company
Business Management
  • Mr. Thomas Capo, Vice President
Business Category
  • Theatrical & Stage Lighting Equipment
  • NAICS: Electrical Contractors
  • Audio-Visual Equipment - Dealers
  • Disc Jockeys
  • Entertainers
  • Internet Services

Products & Services
FBT, Monster Cable, LD Systems
Alternate Business Names
  • 40 Bills, LLC
  • KPODJ Lighting & DJ Gear
Methods of Payment
  • All major credit cards, PayPal, Amazon Checkout, Google Checkout, Check, Wire Transfer, Dwolla.
Refund & Exchange Policy: 
*30 Day Return Policy, 0-25% Restocking Fee (see below for details)*

Accept returns as long as the return meets the following criteria:
1) Original box, all accessories, and all packing material must be repacked as it came and shipped back complete.
2) Merchandise must be returned in same condition it was shipped.
3) If product is being returned because it was damaged or defective, it must be returned within 7 days of delivery date.
4) The following items are not returnable: software (including DJ software of any type), special order items, used, B-Stock, or open box products, close-out items, televisions, and automotive merchandise. Also, Microphones, In-Ear Monitors, Heil Talk Boxes, and any other items that touch your mouth, your nose, or your inner ear cannot be returned once opened due to health laws.
5) All returns must be sent back with an approved RA number clearly written on outside of the shipping box, NOT on the product or manufacturer packaging. RA numbers are valid for 30 Days. The RA number will automatically delete from our system after the 30 days.
6) Please return ONLY those products AUTHORIZED for return. Credit will not be issued for incomplete returns and/or products not approved for return.
7) Boxes MUST be packed sufficiently, meeting the shipping carrier packing specifications.
8) A restocking fee plus the cost of shipping may be charged based on the type of return. See three scenarios listed below:Scenario #1: RETURN FOR REPLACEMENT
Only for items reported defective within 30 days of original ship date or damaged by shipping company within 7 days of delivery.
Restocking Fee: $0.00
Return Shipping Cost: $0.00 (paid by either KPODJ or the manufacturer) 
Replacement Shipping Cost: $0.00 (paid by either KPODJ or the manufacturer)Scenario #2: RETURN FOR STORE CREDIT
If item is damaged or defective and meets criteria above, we will remove the restocking fee, but customer must pay shipping both ways. We recommend returning for replacement.
Restocking Fee: 0% (if item is still factory sealed)
Restocking Fee: 10% (if item was opened but never turned on so we can resell as "open-box")
Restocking Fee: 20% (if item was used and we have to resell as "used")
Original Shipping Cost to Customer: Not Refunded (if free shipping was offered, actual cost will be subtracted from credit)
Return Shipping Cost: Paid by CustomerScenario #3: RETURN FOR CASH BACK
If item is damaged or defective and meets criteria above, will remove the restocking fee, but customer must pay shipping both ways. Business recommends returning for replacement.
Restocking Fee: 5% (if item is still factory sealed)
Restocking Fee: 15% (if item was opened but never turned on so can resell as "open-box")
Restocking Fee: 25% (if item was used and have to resell as "used")
Original Shipping Cost to Customer: Not Refunded (if free shipping was offered, actual cost will be subtracted from credit)
Return Shipping Cost: Paid by CustomerIf the missing product(s) was part of a package or package priced order, KPODJ will determine the value of the missing item(s) and offer a partial refund on the package.

If your equipment breaks after use, contact business or the manufacturer. Your merchandise may be covered under a factory warranty (all products come with a valid factory warranty), KPODJ warranty (most products come with a 30 day KPODJ warranty), or CPS extended warranty (these are available for an extra fee and must be purchased within 30 days of the date or purchase). Business will help you contact the warranty center and set up a return. Unless the warranty has expired, the warranty department or the manufacturer will fix or replace your equipment for free. Depending on the warranty, you may have to pay all or part of the shipping fees if there are no authorized repair centers near you. If a broken item is not covered under any warranty, business may still be able to help. They have a full repair service center.For customers outside the continental:
All guarantees and return policies stated above apply for customers outside the continental US, except that customers outside the continental US will be responsible for all shipping fees to and from KPODJ.

A+

Overview

DJ Equipment, Stage Lighting, and Pro Audio Gear. Retail and Wholesale. Online and at local showrooms. 

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

M: 8:00 AM-6:00 AM
T: 8:00 AM-6:00 AM
W: 8:00 AM-6:00 AM
Th: 8:00 AM-6:00 AM
F: 8:00 AM-4:00 PM
S: 8:00 AM-1:00 PM
Su: Closed

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BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

KPODJ

This Business Is Not BBB Accredited

KPODJ

Customer Review Rating:

100%

Composite Score: