Customer ReviewsforChamonix

I developed a severe allergic reaction to the immediate effects cream and plant base eye gel. Although I cleaned my face thoroughly before bed, I awake at night with severe sneezing episode. The next day my eyes are puffy and itchy and I continue to sneeze.I occasionally used these products and each time developed the same symptoms. Although I explained this to your telemarketers and canceled my subscription, I am still harassed by phone calls and emails.The discomfort I have experienced with your product deserves a zero star rating.

Customer has been placed on the DO NOT CALL LIST.

1 star review as they manage business very poor and very bad communication. I never recommended this business at all.

I was unable to locate an account with the name and email provided. I can not confirm that this person has done business with us.

I'm sick and tired of all the sales calls. I ordered one time from genucel.com and now this company won't stop calling. I have requested multiple times for them to stop and they don't. I even asked to be removed from call log and they hung up on me. Don't buy from them. Totally unreasonable and rude.

We have located an account with the email address provided.We will place this customer on a DO NOT CALL LIST.

Constantly calling with promotions from several different local numbers. Phone tags them as spammers. They are.

Our ********************* calls existing customers to offer current promotions. As of today, we have removed them from out call list.

I ordered the product with multiple products on 11.29.2022 for a Christmas Present. I must have j clicked to do a 30-day auto ship - but did not realize it because it was a discount coupon. I gave the gift to my wife on Xmas day and tried the products for a few days - they ALL made my skin RED, BURN AND IRRITATED. IM NOT SURE WHAT IS IN THEM BUT SHE IS ALLERGIC.She tried calling customer service on 1/2/2022 but they were closed for the Holiday. She sent them an email - then on 1/3/2022 after coming home to a surprise box of the same product on the porch called and talked to *********************************** at customer service (she was very nice and tried to help). They are allowing me a refund for the 2nd shipment and sent me a RMA and label for return of both, but will not give me a refund for the 1st shipment because the auto shipment started. I would have returned sooner and stopped the auto shipment HAD I KNOWN THERE WAS ONE. I am asking for both to be refunded since I cannot use the products. INV#******** & ********

No problem at all! I will have someone contact you to send both packages back for a refund. Thank you and Happy New Year!

I ordered products on a subscription plan but was not informed about policy/procedure to cancel the plan. There was no information about their policy in my package,, either After! After using the products for over 3 weeks I decided they didn't do as advertised. I figured I'd wait for them to email me about my next shipment, then I'd cancel. That email never came, and package was delivered. I called them and their rigid policy was explained. No help. I marked the package "Return to Sender" and sent it back. But they won't refund me. I can only get a credit at their store for my money. DO NOT ORDER FROM THIS COMPANY!!

Your second order was refunded on March 9th for a full refund of $154. We honor returned packages and will provide a refund. Thank you and have a great day!

Order was refunded on March 9th for a full refund of $154. We honor returned packages and will provide a refund. Thank you and have a great day!

Sleazy company. You buy the product, which doesn't work (gave me dry/red/irritated skin around my eyes), then charge you without warning 60 days later and tell you no refunds are allowed. This is their business model.Avoid this company at all costs. No web portal, no customer interface. You have to call them, which of course gives them a chance to talk you out of canceling. It's all constructed to get people to unwittingly agree to a subscription, then hope they forget until the new charge is made 60 days later, at which point they tell you it's non-refundable. Companies like this shouldn't exist, they prey on people and take their money. Absolutely disgusting.

An order was placed on 11/26/2021 via www.genucel.com that is an automatic shipment for every 60 days. The second order was processed on 1/25/22 for the same package. Customer would have had to call to cancel future shipments. When placing your order, you must click on the box agreeing to the terms. **By purchasing a 2-month supply of the Promotional Package and your free gifts for just $124 plus FREE S&H, you will save over $400 off the list price. You will continue to receive a fresh supply of all items every 2 months for the locked in price of $154 plus FREE shipping after your introductory 2-month supply. There are no obligations, you can cancel at any time, just simply email ********************************** or call ************ to customize, change or cancel your next scheduled shipments.Customer emailed 1/27/2022 to cancel future shipments and was issued a Return Merchandise Authorization number to return the package for a refund.

They conned my father who is 85 years old into purchasing this horrible product, shame on them! They continued sending him products and charged him after I cancelled! Horrible!!

I'm sorry for any issues you may have had. We would love to help you out. I will have someone contact you so we can fix the issue.

We have tried contacting customer with email provided with no response. We would like to resolve issue for customer.

Less than one star review! I didnt know i was signing up and would have to pay for another shipment until it arrived! Contacted them and got the you signed up and got free stuff by agreeing to shipments every two months! (Missed that tidbit somewhere in their promotion apparently (sarcasm)). Said I could get a company credit! I dont want a company credit, I want my money back! They then said they would cancel any further shipments but after reading these reviews Im not sure I believe them! So I will contact my credit card company to be sure!!! I WOULDNT RECOMMEND DOING BUSINESS WITH THESE PEOPLE!I agree with R.U.s review and others below as well.

Customer was contacted by phone and email and given a Return Merchandise Authorization to return package back for a refund.An order was placed on 5.13.2021 on www.genucel.com that is an automatic shipment for every 60 days. The second order was processed on 7.12.2021 for the same package. Customer would have had to call or contact **************** to cancel future shipments. When placing your order, you must click on the box agreeing to the terms. The terms are also printed on your invoice. If the box is not checked, the order will not process.By checking this box, you are electronically signing your order, agreeing to the terms above and to our general Terms and Conditions*, including our no-commitment auto-replenishment program, and authorizing us to charge payments to the credit card you have provided.**By purchasing a 2 month supply of the Most Popular Package and your free gifts for just $124 plus FREE S&H, you'll save over $400 off the list price. You will continue to receive a fresh supply of all items every 2 months for the locked in price of $154 plus FREE shipping after your introductory 2 month supply. There are no obligations, you can cancel at any time, just simply email ********************************** or call ************ to customize, change or cancel your next scheduled shipment.Customer has been cancelled since 7.17.2021.