Business ProfileforKramer Photography Inc.

We 'won' a ******** contest with Kramer Photos. The prize included a complimentary 11x14 canvas photo. The photography session was fine. The photographer was very nice and patient with our family, which includes 2 young children. When it came time to pick out the photo for our 11x14, we were pressured into purchasing a large framed canvas photo (20x24). We were also given the smaller canvas we were initially promised for free. This all ended up costing us over 6K which we are still paying off in installments. When we received our canvas photos after 3 months, some editing was done to the 20x24 photo that completely changed my husband's face. It looked like they had tried to correct his slanted glasses but messed up his eye instead. We reached out to ask for it to be corrected and were told that we would have to wait an additional 3 months for a new canvas photo to be created and sent over to us. Needless to say we are livid. We had approved the photo beforehand and no one reached out to let us know that they would be making this type of change. Additionally, this is something we were upsold, are still paying off and cost several thousand dollars. When we asked for some sort of recourse for this mistake, we were offered a complimentary photo which we were happy to take.....only to find out that we'd only be able to pick from the 2 photos we already purchased. Why would we want 2 copies of the same canvas photo? What happened to the plethora of other photos that we took during our session? We declined the offer and instead, I'm sitting here writing this review.I'm completely disappointed at this experience. I would have been happy to come back after a few years to get an updated canvas photo of our family. Seeing how they are treating us after THEIR failure to deliver on their service, that sentiment is completely out the window.

****, I am sorry that this has been your experience. We have been in business for 25 years and our entire business is built on relationships. We truly strive for all of our clients to be thrilled with their portraits and we will continue to work with you until you are happy with the result. I know you have been communicating with our customer service team to rectify this. One of the owners will be reaching out to you to help resolve this for you and your family.