Business ProfileforWorldwide Wholesale Floor Coverings

On Sept. 8, 2023, I went into the Lawrenceville location of Worldwide Flooring and requested a quote for a Bruce Turlington hardwood floor. The salesperson I dealt with was Jeffrey G*****, Asst. Manager. I had obtained quotes prior to going to Worldwide. My floors had already been measured, but I was looking for a particular color made by Bruce Flooring. Mr. G***** located the flooring and sent me by email my 1st Quote at 12:39pm. I responded at 2:24pm indicating that I had other quotes which recommended an underlayment with a Quiet Walking surface. I asked him what underlayment does your quote include. He responded that they used a 3 mil quiet foam. Based on this information, I went into Worldwide (Lawrenceville) and paid a deposit of $4,500 for the flooring and underlayment. The Bruce Flooring came in and installation was scheduled. On September 29, 2023, the installers came and did an excellent job of putting the floors in. However, it was not until near the end of their work that I discovered that the underlayment I had purchased was not the underlayment that was installed. I got the packaging label from the underlayment which was installed and discovered it was a 2mil underlayment and not 3mil as I told on September 8th when I placed my order. I then looked closely at the Final Quote I received from Mr. G***** on 9/8/23 when I made my deposit on the order. It listed Real Sound with moisture barrier under one line item, as well as, includes premium sound reduce underlay and includes whisper step underlayment under another line item. On October 2, 2023, I advised Mr. G***** of my concern about the underlayment I received. He admitted they switched the underlayment. I was not informed of the switch and only found out about it inadvertently. He said there was no difference in the cost of the 3mil and the 2mil. He said the padding was at no cost. I did not ask for a no cost underlayment. My concern was for a quiet insulated floor padding. Need your help.