Business ProfileforMaplecrest Ford Lincoln

To start things off my current car was purchased from this dealership after my original car was in an accident due to a technician driving with the hood not closed properly. Fast forward to my current car there has been many issues that are yet to be resolved, my salesguy has done all he can and now is incapable of resloving issues out of his department. Being that the first car loan was still in my name the payment due date was the same day I went to pick up the second car (Nov 21st), I made the payment trying to avoid having any late fees effect me/my credit ($598.34). While at the dealership I made it aware to the finance manager Tim Rhoades of the payment that was just made and my concern about losing it. He assured me that once the first car loan was paid off by the dealership I would recieve my original payment in full. The next day I took care of the vin inspection for my car as thats the paperwork the dealership needed to begin my plate process (Mailed Nov 22nd) Some time later Dec 21 I get in contact with my bank as I only received $72 out of $598.34 that I paid, the supervisor explaining to me that the dealership didnt payoff the car immediately instead waited for the balance to change due to my payment Nov 21st leaving $526.34 "lost" Dec 26 I start to get notified that the dealership didnt receive the copy of the vin verifacation (6 days after my temp plates expired) After many attempts to try and reach any higher up to update me on the situation, weeks with no answer. Stressed out by all this I did leave a review on their page hoping that someone would try and figure out whats going on. Jan 15th I get in contact with Sergio Lopez which then leads me to getting in contact with Alicia Urena who provides a overnight label to send out another copy of my vin verifaction, mailed the same night and received the 16th. Jan 25th after more attempts to get an update on my plate or money situation and a few other things (not listed) no conclusion.