This Business Is Not BBB Accredited

Lightspeed, LLC

Lightspeed, LLC

(908) 605-4500

Lightspeed, LLC

17 years in business
3 Mountain View Rd Fl 3
Warren, NJ 07059-6704
Fax Numbers
  • (908) 605-4501
Additional Phone Numbers
  • (877) 839-5040
BBB File Opened: 11/13/2003
Business Started: 09/01/2000
Business Incorporated: 02/01/2010 in NJ
Type of Entity
Business Management
  • Ms. Shaun Hawley, Senior Vice President
  • Ms. Cathy Laraway, Manager of Client Services
Business Category
  • Market Survey
Service Area
We service the following area(s): New Jersey


Pattern of Complaint

Consumers have reached out to BBB with reports that accounts were terminated or became inactive for no reason, survey points were earned but not awarded, payments were earned but not received. Consumers reported the business was unresponsive to them in their efforts to receive answers to their concerns.

On January 14, 2016, BBB contacted Lightspeed to address a possible pattern of complaints.

Lightspeed advised BBB of the following.

During the... Read More


This company offers Consumer Research, Consumer/Retail Research, Sampling,Online, Employee Surveys, Marketing Research, Product Research. It services advertising agencies, consumer package goods manufacturers, financial services (including banks, insurance, savings & loan), health care services, hospitality/travel/leisure (excluding restaurants).

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for Lightspeed, LLC include:

  • 205 complaint(s) filed against business
  • Length of time business has taken to respond to complaint(s)
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
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BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Lightspeed, LLC

This Business Is Not BBB Accredited

Lightspeed, LLC

Customer Review Rating:


Composite Score: