BBB Accredited Business Profile

RLA Lighting

RLA Lighting

(888) 752-5448

RLA Lighting

9 years in business
148 Serpentine Dr
Morganville, NJ 07751-1400
Fax Numbers
  • (732) 617-7187
Additional Phone Numbers
  • (732) 796-5956
Additional Email Addresses
  • ilan@rlalighting.com
BBB File Opened: 04/29/2013
Business Started: 10/01/2007
Business Incorporated: 05/01/2007 in NJ
Type of Entity
Corporation
Business Management
  • Mr. Ilan Ben-Meir, President
  • Mr. David Ben-Meir, Sales Manager
Business Category
  • Lighting Fixtures - Retail
  • Lighting Consultants
  • NAICS: Home Furnishing Merchant Wholesalers
  • Home Decor, Accessories & Gifts - Online Retailer

Service Area
We service the following area(s): Alabama, Alaska, American Samoa, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Guam, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virgin Islands, Virginia, Washington, West Virginia, Wisconsin, Wyoming
Methods of Payment
  • Credit Card & Pay Pal 
Refund & Exchange Policy: 

Customers are welcome to return their items within 30 days of purchase for a full refund, subtracting the original freight charges, return shipping of items and a 25% restocking fee.  

Items must be returned with all original papers, parts, associated pieces and in the original packaging. Returned items are to be un-installed, in new condition, with no clipped wires or missing hardware. Buyer is responsible for submitting proof of tracking package in an email to support@rlalighting.com. Return shipping must be prepaid by the customer, and the return package must be insured for the full retail value of the merchandise. Please call their customer support department in advance for a Return Authorization. Returns will not be accepted without a Return Merchandise Authorization.

Restocking Fees
A restocking fee of 25%, plus round trip shipping from their warehouse will be collected on returns. They will gladly reduce any restocking fees for clients who purchase another item from the same vendor of equal or greater value.

Cancellation Policy
All orders not already shipped can be canceled risk-free. Please contact them immediately at (888)752-5448 or email support@rlalighting.com to cancel ?an order.  Any order cancelled prior to shipment of merchandise are subjected to Return Policy Procedures and applicable fees.

Refunds
Refunds will be issued upon confirmation of receipt. The product will be inspected and as long as it is in new condition, received in its original packaging, and sent to the correct warehouse. Once confirmed, customers will be issued the refund due, deducting any applicable fees or handling charges.

Damaged Items
In the event that an item is damaged in transit, they will do everything ?they can to resolve the matter immediately. When items are shipped by UPS or FEDEX, ?they must contact the shipping carrier within two business days to ensure a quick, free of charge resolution. Upon inspecting the merchandise, please contact ?them by calling ?their phone number (888)752-5448, noting what was damaged, so that they can assist immediately, and expedite the shipping of a new item right away.
In advance of a purchase please give a call first at (888)752-5448 or email info@rlalighting.com to assist in making the best purchase to avoid returns or exchanges.

BBB accredited business

A+

Overview

This business offers an online webstore, that sells lighting and home decor.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
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BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

RLA Lighting

RLA Lighting

BBB ACCREDITATION SINCE 05/27/2014

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