Customer ReviewsforMarlin Leasing Corporation

This is the most ridiculous company I have ever dealt with. We had three printers which we needed to return. After contacting the ******************** on how to do this, they sent letters stating the final payoff amounts that "represent the amount necessary to satisfy the outstanding contractual obligation". They also informed me to stop making monthly payments and to make sure ******** pay was turned off (because obviously, final payment was being made). Payment was sent (and checks cashed). And now they continue to hound me saying we're behind on our lease payments? What part of FINAL payment do they not understand??? Stay away from them if you can, but chances are you have no choice if your lease gets sold to them. Not nearly enough room to voice all the issues we've had with them during this return process. Oh, and be prepared to pay for the return of any equipment!!!

Hello *****************************, we do apologize for any inconvenience or dissatisfaction you may have experienced with dealing with our organization. Please know that we at PEAC Solutions remain committed to delivering the highest level of customer satisfaction and value your feedback. We were able to locate your contract information from your BBB review. Your concerns have been escalated to our Vendor Services Manager who attempted to reach you via telephone and email today. Please respond to ****** contact attempts at your earliest convenience. Warmest Regards, ****** Customer Ambassador

I have I thought reached an agreement to reorganize the loan and paid 10k more into it and so far nothing has changed. PEAC keeps hounding me that we are delinquent and about to go into collections. Meantime I am assured by the ****** that they are working on it and I will get new agreement soon. This is 2 months already and the left doesn't know what the right is doing. I'm very nervous now about the whole thing and losing sleep over it while dealing with serious health issues!

Hello ***************************, we do apologize for any inconvenience or dissatisfaction you may have experienced with dealing with our organization. Please know that we at Marlin Leasing Corp. dba PEAC Solutions remain committed to delivering the highest level of customer satisfaction and value your feedback. We were able to locate your contract information from your BBB review and attempted to reach you via the telephone on 01/10/2024. As you were unavailable to speak, a voice message was left. Your concerns have been escalated to our Sales Leadership team who is currently collaborating with your Broker to adjust the terms of your agreement. Thank you for your patience as we work to resolve your concerns. Please feel free to contact your Broker directly for a faster resolution. Warmest Regards, ****** Customer Ambassador

We purchased/leased an automotive alignment machine in 2019 from Strap-on and could get great service on a lease/purchase contract with Marlin Leasing and have recently been advised that the MARLIN LEASING is now PEAC SOLUTIONS. This is the worst business experience I have ever had. I asked Marlin/Peac to stop charging me the $35 per month insurance, because my business insurance covers my equipment and building contents along with customer vehicles. I was informed that the charge could be removed. TWO years later and it is still being deducted from my account. I have now paid $1900 in unnecessary insurance fees. At best I would rate this company as TERRIBLE. The only thing worse than their fees is the poor customer service. The people that keep calling me to "HELP" me buy more equipment are very friendly though!!. Their motto should be "**** over and we will give you some service with a smile"Do your research and know that there are MANY options that are better than Peac/Marlin "fleecing"!!!

Hello *******************, thank you for taking the time to speak with our Insurance Director on 10/4/23 regarding the concerns set forth in your BBB review. As discussed, Marlin Leasing Corp dba PEAC Solutions would be more than happy to review your account for a refund of the insurance fees paid once we receive the requested Evidence of ****************** listing Marlin as loss payee. We look forward to hearing from you and hope you have a wonderful day. Warmest Regards, ****************************

Hello *******************, thank you for taking the time to speak with our Insurance Director on 10/4/23 regarding the concerns set forth in your BBB review. As discussed, Marlin Leasing Corp dba PEAC Solutions would be more than happy to review your account for a refund of the insurance fees paid once we receive the requested Evidence of ****************** listing Marlin as loss payee. We look forward to hearing from you and hope you have a wonderful day. Warmest Regards, ****************************

I'm an attorney in South ***** that leases a copier from Marlin. Recently, collectors on behalf of PEAC have started hounding me. They claim I'm behind on my lease. When I checked my bank statements I noticed Marlin/Peac has been double billing me most months and also has been billing me whatever the h*** it wants. My lease is $ 107 a month (plus tax and $ ***** for insurance), but these clowns have been billing me at $ ****** per month, sometimes twice a month. Since the rebranding, it's been a nightmare. No one knows anything and you can't get a straight answer. Maybe that's their plan....in the meantime, they're double tapping my account. What really bothers me is that I've been on auto draft payment from the very beginning....so how can Marlin/Peac argue that I've fallen behind on my payments.These guys have zero clue and don't know what the h*** the left hand is doing. Let's see how quickly they refund my account for all the overcharging.

Hello *****************************, thank you for taking the time to speak with one of our Servicing Managers on Wednesday (6/21) regarding the concerns cited in your BBB review, the terms set forth in your executed agreements, and the specifications of our self-serve portal, PEAC Connect. Please allow ** to apologize again for any inconvenience or dissatisfaction you may have experienced with dealing with our organization. We do hope that you find the actions taken to rectify the situation agreeable. Please do not hesitate to contact ************************* directly should you have any additional questions or concerns. Warmest Regards, ****** Customer Ambassador

Warning...get the return instructions up front(WHEN YOU SIGN THE LEASE)...or you may end up being responsible to ship and insure the equipment across the country!!!!! We got 3 pieces of equipment from a company locally that we leased through Marlin Leasing. We had some billing problems throughout the 5 year lease term, but nothing big. However, now the lease is up as of 8/15/22...we notified them of our intent not to renew in March 2022 and that we would be returning the equipment at the conclusion of the lease. They acknowledged the receipt of non-renewal and said to expect a letter in August with instructions on the return. August came and went - no letter. We did get an invoice though to pay - I called them up and told them the lease was up and we have not received a letter with instructions on returning. They said they would get right on it. 2 weeks later they emailed a question form - where is equipment - verify serial numbers and is it in working order. Filled out and emailed it back the same day. A month later we get another invoice with big bold lettering across the top informing us that "YOUR ACCOUNT IS DELIQUENT." Really? so I called customer support informing them the lease is up and we are still waiting return instructions. They said they would expedite it. A day later we get the infamous "Marlin Return Authorization" form. We are required to pay for shipping and insurance to send the equipment to *********, **??? What? We worked with a local vendor -Advanced Business Solutions in *********, **. Now we are responsible to ship the equipment 2 states away??? To their reseller??? Very unhappy with this. AGAIN, MAKE SURE YOU HAVE IN WRITING WHERE YOU ARE RETURNING THE EQUIPMENT TO. THEY DON'T PICK IT UP. THEY MAKE YOU PAY TO SHIP TO THEIR RESELLER.

Hello *********************, thank you for taking the time to speak with one of our Servicing Managers today (10/04) regarding the concerns cited in your BBB review and the terms set forth in the executed agreement. Please allow us to apologize again for any inconvenience or dissatisfaction you may have experienced with dealing with our organization. We also apologize for the extended turnaround time and appreciate your patience as we work through the transition to our new servicing platform. Please do not hesitate to contact ***** directly should you have any additional questions or concerns. Warmest Regards, ****************************

Update 10/26/22...Received another invoice today with big bold letters across the middle: "YOUR ACCOUNT IS IN DEFAULT STATUS." Interesting, our return instructions gave us until 10/27/22 to return the equipment. It is currently on a truck to *********** as I type this! This invoice is dated 10/24/22! Why can't Marlin put a pause on invoicing until the deadline is past? I can do that with my customers - it's as easy as checking a box on the customer tab in my accounting software. I called their number and hear the message that Marlin is now "PEAK SOLUTIONS," and their offices are closed for a "company wide event!" Great...Hopefully, they will be open tomorrow! I cannot wait to be done with Marlin capital solutions now known as Peak Solutions.

Hello ****, thank you for providing additional feedback. Your concerns have been escalated to ***** who will be contacting you as soon as able. Please feel free to reach out to him directly should you have any future or additional concerns.

First and foremost please check out yelp reviews on this crooked company, this is by far the worst company I have ever done business with in my 30 years of business. They **** the life out of you.we purchased equipment ****** by the time it got to Marlin leasing it was over ******, the so-called employees are a bunch of clowns, they could not give me a breakdown on my loan. How would you like it if a company did this to your mother or father shame on you !!!!

Hello ***************************, thank you very much for taking the time to speak with us back in October of **************************************** your Yelp review. We do hope that you find the actions taken to rectify the situation, at that time, to be agreeable. Again, we do apologize for any inconvenience or dissatisfaction you may have experienced when dealing with our organization. We value your feedback. Warmest Regards, ****************************

Aweful experience. From compounding late fees erroneously charged, to sloppy bookkeeping, our experience has been very poor. I would never recommennd this company to anyone, except an enemy.

Hello ***********************, we do apologize for any inconvenience or dissatisfaction you may have experienced with dealing with our organization. Please know that as an organization, we remain committed to delivering the best customer service levels possible and greatly value your opinion. As were able to locate your contract information from the BBB review, one of our Collections Managers attempted to reach you via telephone, at the number on file, yesterday (10/25/2021). Our Customer Ambassador also attempted to reach you via telephone today (10/26/2021). A message was left with your receptionist each time we called. We would very much like to speak with you regarding your feedback in an effort to rectify your concerns and mend the relationship. Would you be willing to discuss? If so, please contact us vial telephone or send an email to ************************************************* with your preferred method of contact and the best time to reach you. We look forward to hearing from you and hope you have a wonderful day. Warmest Regards, ****************************

I wish I had read these reviews before financing through Marlin! I have had the exact same experience as many other costumers and we are currently still dealing with the company after paying thousands in erroneous late fees. We were told the fees were due to insurance charges that were not paid due to the threshold we placed on the *** withdrawals. When we removed the threshold they immediately withdrew triple the monthly payment we agreed to in our contract. When we called to ask who authorized this withdrawal (no one had authorized it) they simply stated that the withdrawal covered three future months payments, however, two months later we received an invoice with late fees included in the amount due! We have essentially paid thousands in late fees even when we paid much more than the monthly payment and were told our balance was zero, the next invoice had late fees!! We were told many different explanations by collection agents from Marlin including background adjustments that the company makes that are not visible on our invoices or payment history! Do *** finance with this company! The threshold should be a tool for the consumer to ensure the company cannot withdraw more than the agreed amount (sad that a finance company needs to have essentially a check in place in order to *** withdraw more than the agreed monthly payment) however with their administrative fees and insurance costs if their charges go over the set threshold they will return your payment and add late fees on top of the other fees. But if you dare to remove the threshold there is no telling how much they will withdraw from your account! It is truly the worst billing documentation and process I have ever seen. And the fact that so many other customers have had similar experiences shows that this is not an isolated issue.

Hello *****, please note that Marlin only received notification of your customer review today, September 17, 2021, at 12:12 PM EST. In your review, you indicated that you have paid thousands in late fees. Please note that our records indicate late charges received/paid by your organization show to be a different amount. Please refer to the information provided in the email sent from ************************************************* at 2:52 PM EST today, September 17, 2021. As indicated in the aforementioned email, your balance was settled in full, and your account was closed on June 29, 2021. Marlin considers this matter resolved as all issues were addressed prior to notification of your review. Please do not hesitate to contact us should you have any additional questions or concerns. Warmest Regards, ***************************