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          Embrace Hearing has 1 locations, listed below.

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            Business ProfileforEmbrace Hearing

            Hearing Assistive Devices

            At-a-glance

            Customer Reviews

            5/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Embrace Hearing provides German-engineered hearing aids directly to consumers. They provide custom programming, free shipping & 24/7 customer service

            Products & Services

            Premium, Audiologist programmed Hearing aids and accessories

            Business Details

            BBB File Opened:
            4/7/2016
            Years in Business:
            12
            Business Started:
            11/28/2011
            Business Started Locally:
            7/1/2015
            Date of New Ownership:
            7/1/2015
            Business Incorporated:
            11/28/2011
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 41YA00112400 for this business, issued by NJ State Audiology and Speech-Language Pathology Advisory Committee

            These agencies may include:

            NJ State Audiology and Speech-Language Pathology Advisory Committee

            (973) 504-6390

            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Ryan Ford, CEO
            Contact Information

            Customer Contact

            • Ryan Ford, CEO
            Additional Contact Information

            Fax Numbers

            • (917) 382-2742
              Primary Fax

            Email Addresses

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/11/2024

            Complaint Type:
            Advertising/Sales Issues
            Status:
            Unanswered
            On the Embrace website, they tell you to click on a button and input information to receive a coupon via email. When you do this, you receive an email stating that you need to call them to receive the coupon. this is not stated on the website or on the form that is submitted. I think this is misleading to potential customers.

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Joseph Q

            03/27/2022

            I have been a customer of ******************** since November 2015, when I was diagnosed with hearing disability in both of my ears.I do not remember how I became aware of Embrace Hearing, but I consider myself very fortunate that they provided me with hearing aids. I consider purchasing hearing aids from Embrace Hearing at that time to be one of the best decisions I have ever made.The hearing aids I purchased from Embrace Hearing were extremely similar to the hearing aids which had been recommended by a Audiologist associated with a local Ear, ************** Doctor at a cost of approximately one third of the cost I would have paid to the Audiologist.In addition to the extensive financial savings, the service I have received from Embrace Hearing since 2015 has been excellent. Every Embrace Hearing representative with whom I have been in contact has demonstrated that Embrace Hearing is totally committed to customer satisfaction.Most recently, I took advantage of their hearing test which I was able to take through my mobile phone. The results showed a decline in my hearing ability in both ears.Through communication I had, I was offered the opportunity to send the hearing aids I had purchased back in 2015 to Embrace Hearing to reprogram them as part of a total refurbishment at a cost of substantially less than it would have cost me to purchase new hearing aids.I have been using the refurbished and reprogrammed hearing aids for about a week and I have experienced a dramatic improvement in their effectiveness.I highly recommend Embrace Hearing to everyone with whom I come in contact who expresses a need for hearing assistance.

            Local BBB

            BBB Serving New Jersey

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