This Business Is Not BBB Accredited

Telebrands

Telebrands

(973) 244-0300

Telebrands

34 years in business
Headquarters
79 Two Bridges Rd
Fairfield, NJ 07004-1029
Fax Numbers
  • (973) 244-0295
Additional Phone Numbers
  • (973) 227-8777
  • (855) 668-1655
Additional Email Addresses
  • Lynda@telebrands.com
BBB File Opened: 03/19/1999
Business Started: 01/01/1983
Business Incorporated: 01/01/1983 in NJ
Type of Entity
Corporation
Business Management
  • Bala Iyer, Executive VP of Operations
  • Mr. Ajit Khubani, President
Business Category
  • General Merchandise - Retail
  • NAICS: All Other General Merchandise Stores
  • Mail Order & Catalog Shopping
  • Product Development & Marketing

Alternate Business Names
  • Crispy Magic
  • Dynomite Sheets
  • My Zone Headphones
  • Hot Top
  • Historic Victory Plate
  • Hex Light
  • Heel Stick
  • Happy Hot Dog Man
  • Hang On
  • Hair Bean
  • Grill Tastic
  • Grill Glove
  • Green Beam
  • Gone in One Minute
  • Glamour Girls
  • Gill Glove
  • Fresh Sticks
  • Fresh Art Stand
  • Flipping Sticks
  • Everyday Savings
  • Eez Quake
  • Disposal Genie
  • Digital Bible
  • Shed Pal
  • Days Ago
  • CZ Ring
  • Pop Up Hanger
  • Poop Freeze
  • Cross Pendant
  • Couch Coozy
  • Bow Wow
  • Chef Dini
  • Bouncer
  • Bottle Top
  • Bird Time Clock
  • Ball Bike
  • Bake Pops
  • Amazing Knife
  • Pet Rider
  • One Second Needle
  • Royal Ring
  • Slice O Matic
  • Comfy Control Harness
  • Robo Stir
  • Sterlington Collections
  • Chef Basket
  • Supreme 90
  • Aluma Wallet
  • Perfect Fit Buttons
  • Pasta Boat
  • Bark Off
  • Crazy Critters
  • Orgreenic
  • Barelifts
  • Sterlington Jewelers
  • Heel-Tastic
  • Jupiter Jack
  • EZ Comb
  • Pedi Paws
  • Salt Water Steamer
  • Gorilla Mop
  • Whitelight
  • Pill Buddy
  • Money Honey Jar
  • Light Now
  • Lightburst
  • Crazy Candles
  • Shake & Sparkle
  • Lay Back
  • EZ Peeler
  • Silver Lightning
  • Shoes Under
  • Nutrition Fact Scale
  • Nails R New
  • Handy Pillow
  • Zasshu Knives
  • Safety Beep
  • Year Round Tomato
  • Wristech
  • Urine Gone
  • Tap N Turn
  • State Quarters Map
  • Spountain
  • Slime System
  • Shoes Away
  • Shining Stars
  • Robomaid
  • Pro Gauge
  • Pop Up Screen Door
  • Pocket Book Hook
  • Piano Man
  • Paul Saik Live from Brentwood
  • Owl Optical Light
  • Natural Bra Strips
  • Medic Bracelet
  • Litter Locker
  • Help Now Button
  • Grease Bullet
  • Grape Lights
  • Go Duster
  • Get a Grip
  • Flat Fold Colander
  • Fish Pen
  • First Quarters Map
  • EZ Chord DVD Kit
  • Eye Surance
  • Earlifts
  • Dream Pets
  • Drain Claw
  • Dial A Disk
  • Coleman Fish Pen
  • Clean Cookin Oven Liner
  • Centerpiece Gourmet
  • Betty Crocker Oven Liner
  • Authentic American Collectibles
  • Doggy Steps
  • Ped Egg
  • Zero Pain
  • Whipser XL
  • Super Slicer
  • Steal These Lights
  • Spazation
  • Sonic Ear
  • Rotato
  • Roll A Hose
  • Power Scissors
  • Power Juicer
  • Pocket Gourmet
  • Oops
  • One Sweep
  • No Tape Painter
  • Moving Train Watch
  • Moving Men
  • Metabolize & Save
  • Juice Factory
  • Idea Planet
  • Green Caps
  • Easy Money
  • Eagle Eyes
  • Dental White
  • Dazzle 3
  • Cyclone Diet
  • Copper Relief
  • Closet Savers
  • Cat & Mouse Watch
  • Stick Up Bulb
  • Invention Channel
  • Slim Away
  • Ab King Pro
  • Ab Saucer
  • Air Press Massages
  • American Way
  • Aqua Pearls
  • Autobon Bird Clock
  • Ball Force
  • Body Wedge 21
  • Brush Lite
  • Bunge ID
  • Cami Flauge
  • Chilltastic
  • Clear Spot
  • Clever Clip
  • Closet Doubler
  • Color Cut Knife
  • Eye Glass Magic
  • EZ Shopper
  • EZ Slide Hanger
  • First Alert Alarm System
  • First Alert Dwy Patrol
  • Flipster
  • Flying Alarm Clock
  • Fujji Buckwheat Pillow
  • Go Polish
  • Gps Pal
  • Grab It
  • Grease Release Pan
  • Handy Chef
  • Happy Caps
  • Hear Kitty
  • Holy Cow Tenderizer
  • Id Smart
  • Instant Alarm
  • Instant Office
  • Invisilifts
  • Iron Anywhere
  • Lady Bug Tent
  • Lever Can
  • Lionel Train Watch
  • Lock Loops
  • Lint Lizard
  • Sticky Buddy
  • Who Knew Books
  • Insta Bulb
  • Olde Brooklyn Lantern
  • Callous Clear
  • Hurricane Spin Mop
  • Grassology
  • Ankle Genie
  • Dump Cakes
  • Rabbit TV
  • Light Angel
  • Pocket Hose
  • Amish Secret
  • Zip Sox
  • 30 Second Styler
  • Accu Steep 2000
  • Aero Knife
  • Aero Knife Precision
  • Aero Slim Grill
  • Air Maid
  • Air Writer
  • Aluma Clutch
  • Aluma Slide
  • Aluma Wallet Pink
  • Amaze Vase
  • Ambervision
  • Angel Strap
  • Astro Tape
  • Aunt Bee's Cookbook
  • Back Relief Belt
  • Bag Tight
  • Ball Pets
  • Balloon Bonanza
  • Beat Blaster
  • Beats Ballz
  • Beauty View
  • Bella Plus
  • Better Bags
  • Beverly Hills Twist
  • Blarney Charm
  • Blingee Bands
  • Blow Lantern
  • Bombay Green
  • Booty Blanket
  • Brain Games Books
  • Bright Squares
  • Broiler Buddy
  • Brown Derby
  • Bug Out Umbrella
  • Bulls Eye Pee Pad
  • C D Kids
  • Cake Cone
  • California Curls
  • Callus Rx
  • Can Handler
  • Card Lock
  • Cat A Pillar
  • Channel Converter
  • Chip Wave
  • Classy Glass
  • Clear Away Tray
  • Clear Control Glasses
  • Clever Bags
  • Clever Canvas
  • Clip Shot
  • Color Magic Candle
  • Color Smart
  • Colorama
  • Comeback Wrap
  • Comfy Core Pillow
  • Comfy Mat
  • Cool Ride
  • Copper Back
  • Copper Hands
  • Copper Step
  • Crazy 8 Slicer
  • Crispy Wave
  • Crock Pot Dump Meals
  • Crumb Bug
  • Cuddle Cool Pillow
  • Cuddle Tray
  • Cup Ups
  • Curl Girl
  • Cyclone Bank
  • Daughters Warmth
  • Diamond X4 Cz & Band
  • Deep Romance
  • Diamond Z4
  • Doggy Pocket
  • Dump Dinners
  • Dump Loaf
  • Dynamic Duo
  • Earthquake Mug
  • Easy Baking
  • Easy Spin
  • Easy Ties
  • Edge of Glory
  • Eez Awake
  • Egg Gourmet
  • Encyclopedia of Home Remedies
  • Ez Popcorn
  • Fab Foils
  • Face C20
  • Facelift Wand
  • Fashion Clips
  • Finger Charger
  • Fishing Technology
  • Flash Cord
  • Flea Circus
  • Flexy View
  • Flip Jack Pancake Pan
  • Flip Vision
  • Forever Fragrant
  • Fresh Bowl
  • Fresh Liner
  • Frootle
  • Frost Off
  • Fruiti Freeze
  • Fuel Mizer
  • Galaxy Laser Light
  • Garage Bull
  • Geltastic Socks
  • Get Waisted
  • Glow Buddy
  • Go Scarf
  • Gobbler
  • Gps Pal 2
  • Grand Victorian Pocket Watch
  • Green Gobbler
  • Hair Cuts Easy
  • Hair Links
  • Hair Wavz
  • Handy Man Secrets
  • Happy Bananas
  • Happy Vision
  • Hard Cuts Easy
  • Hard Hat Harry
  • Hard Water Wand
  • Heavy Sleeper Alarm
  • Hercules Hooks
  • Hog Wash Scrubber
  • Hold Ezzz
  • Holds Tight
  • Holy Glow
  • Hot Hold Em
  • Hot Pot
  • Hot Seat
  • Hug Light
  • Hug Of Love
  • Hug Rugs
  • Hurricane 360 Mop
  • Hurricane Twin Spin
  • Hushies
  • Hydro Cloth
  • Id Blocker
  • I-Key
  • Infra Massager
  • International Photography
  • Jack Lalane Stepper
  • Jelly Strips
  • Jewelry Wizard
  • Joy Readers
  • K 9 Bark Stopper
  • Kansas City Pocket Watch
  • Keep It Hot
  • Key Readers
  • Kitchen Secrets
  • Klever Kups A.K.A. Cafe Cup
  • Knight Shield
  • Koo Koo Kat
  • Kyoto Kleen
  • Lap It Up
  • Lasting Memory Paw
  • Lava Thaw
  • Leg Glo
  • Lift Dini
  • Light Headed
  • Light My Purse
  • Light Rod
  • Lil Lamps Led
  • Liver Spot Away
  • Loafer Laces
  • London Rr Lantern
  • Lumbar Express
  • Magic Ottoman
  • Magna Brik
  • Magna Sound
  • Master Swing
  • Medicus
  • Michael Jackson Lithograph
  • Micro Master
  • Mighty Blaster
  • Mighty Lids
  • Mighty Mouth
  • Mighty Titan Knife
  • Millionaire Memory
  • Miracel Painter
  • Miracle Dry Foam
  • Miracle Hands
  • Mr Brooks Cleaner
  • Mr Fry Tong
  • Multi Blend 2000
  • Nail Doodle
  • Natl Audobon Society Singing Bird Clock
  • Natural Bra
  • Natural Solutions
  • Natural Solutions Bug Book
  • Neat Keeper
  • Nebraska Slim Down
  • Neck Right
  • Nerd Atomic Clock
  • Night Stars
  • No More Runs
  • Office Abs
  • Open 7
  • Oval Light
  • Party Animals
  • Pasta N More
  • Pasta Swing
  • Pawtastic
  • Ped Egg Designer
  • Ped Egg Power
  • Ped Tastic
  • Pedi Pistol
  • Pedi Soothe
  • Peek A Blouse
  • Penguin Pads
  • Pep Sox
  • Pepsi Ford Truck
  • Perfect Clasp
  • Perfect Harmony
  • Perfect Micro Crisper
  • Perfect Pet Mat
  • Perfect Polly Pet
  • Pet Cave
  • Pet Hair Picksy
  • Pet Spread
  • Phantom Saucer
  • Photo Chest
  • Photo Choice
  • Pillow Puff
  • Pineapple Twist
  • Pink Ped Egg
  • Plaque Blast
  • Plug Purse
  • Pocket Blower
  • Pocket Burger
  • Pocket Hose Top Brass
  • Pocket Lamp
  • Pocket Mechanic
  • Pocket Pets
  • Pocket Shawl
  • Pocket Trollz
  • Pony Flips
  • Poo Pal
  • Poof Comb
  • Pop Top
  • Power Antenna
  • Power Cutters
  • Power Round
  • Press And Fresh
  • Press Painter
  • Psorelief
  • Punch Perfect
  • Pure Logic Laundry Sheets
  • Purse Buddy
  • Push Button File
  • Push Pan
  • Pushover Plunge
  • Q1r Medic Bracelet
  • Ramen Joy
  • Read Easy Bulb
  • Ready Laces
  • Ready to Roll Bag
  • Rebound
  • Red Runner
  • Red Tip
  • Remark A Bulb
  • Repelify
  • Resume Service
  • Rocket Saw
  • Roll A Troll
  • Roll Magic
  • Rolling Chef
  • Rotomatic
  • Rover Rake
  • Royal Heirloom Ring
  • Royal Posture
  • Ruffle Wrap
  • Russian Dolls
  • Safe T Air
  • Safety Can Opener
  • Salad Spin Bag
  • Salem Collectibles
  • Salon Shaper
  • Sci Relief
  • Scratch 911
  • Screen Wonder
  • Scrub Blade
  • Security Sleeve
  • Shaggy Shower
  • Shake Stop
  • Shammy Twist
  • Sharpwear Knife
  • Shazam
  • Shelf Master
  • Shoulder Molder
  • Shuffles
  • Sili Strong
  • Singing Bird Clock
  • Sit Right
  • Skinny Steps
  • Slant Pan
  • Sleep Tight
  • Sleep Toasty
  • Sleep Wave 2000
  • Slide Sharp
  • Sling Duck
  • Slip Stone
  • Slushy Duzz It
  • Smart Touch Can Opener
  • Smore Fun
  • Snap Curls
  • Snap On Feathers
  • Sneaker Saver
  • Snowy Glowy
  • Sock Clip
  • Socket Dock
  • Sofa Sidekick
  • Solar Bling
  • Solar Top Light
  • Sonic Fresh
  • Sonic Toothbrush
  • Spa Pants
  • Sparkler Sonic Toothbrush
  • Spec Tamer
  • Spider Mats
  • Spill Bullet
  • Spin Box
  • Splash Elaster Guns
  • Splatter Chef
  • Spot It
  • Stack Mates
  • Stage Candle
  • Stain 911
  • Static Duster
  • Stay Gate
  • Steam Dome
  • Steamboat Steamer
  • Steel Force Wallet
  • Stick Shade
  • Sticky Shade
  • Stone Wave
  • Stove Shield
  • Strap Jellies
  • Stretchy Magic
  • Stroll Control
  • Style Screamer
  • Super Slim Wallet
  • Sweda Power Antenna
  • Sweda Sandwich Maker
  • Sweeper Bot
  • Switch A Bag
  • Switch Bright
  • Table Go Round
  • Take It All Off
  • Taplight
  • Tattover
  • Tear Doctor
  • Teddy Tank
  • Tele Purse
  • Telebrands Wholesale
  • Texas Fry Basket
  • The Better Pasta Pot
  • The Boogie Bass
  • The Mopster
  • The Tummy Trimmer
  • Therma Scarf
  • Thigh Train
  • Tickle Me Plant
  • Tiger
  • Tire Tuff
  • Toast A Bag
  • Toasty Tights
  • Toe Align
  • Toilet Bullet
  • Toilet Spear
  • Tomato Magic
  • Tony Little Tapes
  • Top Brass Pocket Hose
  • Total Perfection
  • Toucan
  • Touch Up & Go
  • Towel Mints
  • Triple Play Sprinkler
  • Triple Smooth Hair Remover
  • Triple Sonic Toothbrush
  • Tripod Cane Grip Tip
  • Trusty Cane
  • Tummy Lites
  • Turbo Shot
  • Tush Turner
  • Tv Glasses
  • Twin Spin
  • Twistlets
  • Ultra Pocket Hose
  • Uncle Bernie's 50 Plus
  • Undercover Watch
  • Unplugger
  • Up And Out Pan
  • Up Dog
  • Up N Under
  • Up Up & Aweigh
  • V Broom
  • Vac Bullet
  • Vibra Toes
  • Vibratouch
  • Vivify
  • Vivitar Camera
  • Wacky Pens
  • Wall Rider
  • Watch Owl
  • Water Glide
  • Watersweep
  • Welcome Home
  • Whack A Mite
  • What Did We Use Before Toilet Paper?
  • What My Family Should Know
  • Whipper Snapper
  • Whoopie Wonder Pan
  • Who's Who In The Bible
  • Wild Flowers
  • Win Cleaner
  • Windshield Wonder
  • Winetastic
  • Wiper Wonder
  • Woof Wraps
  • Work Bright
  • Wow Pops
  • Wrap Star
  • Wrapsi
  • Wraptor Teeth
  • Wrench O Matic
  • Yummy Go Round
  • Zephyranthe
  • Zip Knee
  • Zip Laces
  • Zip Wrench
  • Zmart Switch
  • Zmask Treatment
  • Wholesales Club
  • Colorama Coloring Book
  • Star Shower Laser Light
  • Smart Swab
  • Atomic Beam
  • Atomic Beam
  • 2BUCKTV
  • 30 SECOND STYLER
  • 911 FREEDOM COIN
  • AIR DRAGON
  • ANGRY MAMA
  • AQUA DOG
  • AQUA STONE
  • ATOMIC BEAM HEADLIGHT
  • ATOMIC BEAM LANTERN
  • ATOMIC BEAM SWITCH
  • BACKWARDBRELLA
  • BATTLE BALLOONS
  • BIDET BUDDY
  • BOPO NAIL POLISH
  • BUZZ LIGHT
  • CAFE CUPS
  • CATNAP HAMMOCK
  • CATS & KITTENS
  • CHILL BAR
  • CLEAR ZONE
  • CLEVER LEVER
  • CLEVER MEASURE
  • CLIMB CART
  • COLD BREW CAFE
  • COLOR DOCTOR
  • COOL MAMA
  • COPPER TOP LIGHT
  • CRUZ CAR FLAG
  • DIALVISION
  • DUMP DINNER
  • DUMP LOAF
  • DUMP SOUPS
  • FANTASY FLICKS
  • FLIP BOARD
  • GALAXY LASER LIGHT
  • GARDEN JOY
  • GAZOOS
  • GET UP & GO CANE
  • GO GO TV STICK
  • GRAB BAG
  • GRASS SHOT
  • HD CABLE STICK
  • HEADACHE ESCAPE
  • HENA TATZ
  • HIGH SPY DRONE
  • HOLLYWOOD PANTS
  • HOLLYWOOD ZIT KIT
  • HOSHI PADS
  • LAMP HERO
  • LAZER BOND
  • LIL PIGGY SCRUBBER
  • MAGIC HANGERS
  • MASTER WRENCH
  • MY PILLOW
  • MYROOTSDNA
  • MZ WHIZ
  • NUWAVE COOKTOP
  • OWL ALERT
  • PAMPERED TOES
  • PEDEGG BARE NAILS
  • POCKET HOSE BUNGEE
  • POCKET HOSE DURA RIB
  • POCKET HOSE TOP BRASS
  • POCKET HOSE ULTRA
  • POCKET PALS
  • POLAR POOCH
  • RED COPPER
  • ROACHDOCTOR
  • SCOOP TV
  • SHIVER CRITTERS
  • SINK SIDE STRAINER
  • SKINNY PLATE
  • SKINNY PLATE
  • SMART HANGER
  • SNAP VISION
  • SNORE BAND
  • SOCKET GENIE
  • SONIC TOOTHBRUSH
  • SOUND SCOOPZ
  • STAR SHOWER MOTION
  • STAR SHOWER MOVIE MAGIC
  • STAR SHOWER PATRIOT
  • STAR SHOWER SNOW
  • Orgreenic
  • Rocky Mountain Tumbler

Methods of Payment
  • Visa

    MasterCard

    American Express

    Discover

    PayPal (Internet Orders Only)

    Check/Money Order (Mail Orders Only)

Refund & Exchange Policy: 
PURCHASING POLICY (Product Sales and Delivery)
Most orders are shippedwithin 1 week of receipt. However, depending on demand for the product, someitems may require up to six weeks for shipping. You should allow additionaltimes for the shipping of products from our warehouse to you.

Please Note: Customers mailing in a check or a money order must have pay aseparate fee for the second item in a "special offer". If no separatefee is included in your check, only your original product will be shipped.

Cancelled Orders
Orders can be cancelled only prior to payment processing. Orders that are beingpackaged for shipping cannot be cancelled. Please refer to the product’stoll-free number noted on your invoice/packing slip, in the upper left corneror call 1-855-668-1655. 

Back-Orders
If your order cannot be shipped within the stated delivery date, we will notifyyou of the expected ship date. 

30-Day Guarantee on Returns & Exchanges
We will gladly accept any return within 30 days; provided the item is in new orlike-new condition (see Return Policy). We will only issue a refund or send areplacement as needed once the item has been received in our warehouse. 

Non-Continental U.S. Shipping Surcharge
An additional $10 shipping surcharge is added for items sent outside of theContinental United States.







RETURNS POLICY Our Guarantee
Your Satisfaction is 100%Guaranteed. If you are dissatisfied with any merchandise from Telebrands forany reason, simply return the product within 30 days for an easy refund of yourpurchase price, excluding shipping and handling. 

Return Information
Follow return information that is shipped with each package. Send all returnsto the address indicated on your packing slip/invoice. They suggest you shipreturns to Telebrands via a GROUND method that can be tracked (UPS ground /FedEx Ground / USPS Priority mail).

Along with your return, be sure to include the following: 
1. Your order number and/or your complete name, address, and billing phone oremail address
2. A detailed explanation regarding your reason for returning the item(s)
3. Information about whether you would like a refund or a replacement

- No other paperwork, invoice, or preauthorization is needed for your return. 

Exceptions to their return policy
* Intimate apparel (such as Slim Away) is not returnable for refund due to healthand sanitation reasons. They will, however, send you a free replacement of anyitem that you receive in a defective state (i.e. ripped, torn, or broken).
* Consumable items (such as Bombay Green, that can be diminished or used up)are not returnable once they have been opened. However, they will accept areturn for any unused and unopened consumable item.
* All items must be returned in their original packaging along with allaccessories, parts, and instructions manuals that were shipped with youroriginal order. The 30-day return policy starts from the day your product isreceived. They need to have the return package postmarked within 30 days of thedate that your item was delivered (regardless of what date the product was firstused).
* Shipping and handling costs are non-refundable
* DVDs, Hardware or Software may only be exchanged in the event of amanufacture defect.

Note: If they receive your item back in their warehouse and it does not meet theirreturn policy terms, then they may not issue you a refund or send you areplacement. Such a return also will not be sent back to you. 

Refund Policy
Once your return is received, it will be processed within 10 business days.Telebrands will not be responsible for loss or damage of return shipments. Acredit will be issued to your original method of payment within 5-7 businessdays of receiving your returned item.




BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Standards of BBB Accreditation

An accredited business or organization agrees to:
  1. Have been operational (actively selling products or services) in any BBB service area for at least the most recent 12 months, unless the principle(s) previously operated a similar business with an eligible record (one that qualifies for BBB accreditation).
  2. Fulfill all licensing and bonding requirements of applicable jurisdictions; provide all license and bonding information upon application for BBB accreditation; and provide periodic updates upon request of BBB.
  3. Be free from government action that demonstrates a significant failure to support BBB ethical principles in marketplace transactions (this requires a determination by BBB as to the nature of any violation, whether it was caused or condoned by management, and actions taken to resolve underlying issues that led to the government action).
  4. Be free of an unsatisfactory rating and maintain at least a B rating at the accrediting BBB and the BBB where it is headquartered, if different.
  5. In its relationship with BBB:
    1. meet all applicable standards within this Code of Business Practices
    2. cooperate with BBB's activities and efforts to promote voluntary self- regulation within the business' industry
    3. honor any settlements, agreements or decisions reached as an outcome of a BBB dispute resolution process
    4. complete the required application and pay all monetary obligations to BBB in a timely manner
An accredited business or organization agrees to:
  1. Follow federal, state/provincial and local advertising laws.
  2. Abide by the BBB Code of Advertising. Supply, upon request, substantiation for advertising and selling claims. Correct advertising and selling practices, when recommended by BBB.
  3. Adhere to applicable BBB industry codes of advertising.
  4. Cooperate with BBB self-regulatory programs for the resolution of advertising disputes.
  5. Use the BBB name and logos in accordance with BBB policy.
  6. Avoid misleading customers by creating the false impression of sponsorship, endorsement, popularity, trustworthiness, product quality or business size through the misuse of logos, trustmarks, pictures, testimonials, or other means.
An accredited business or organization agrees to:
  1. Make known all material facts in both written and verbal representations, remembering that misrepresentation may result not only from direct statements but by omitting or obscuring relevant facts.
  2. Ensure that any written materials are readily available, clear, accurate and complete.
An accredited business or organization agrees to:
  1. Upon request, provide BBB with all information required to evaluate compliance with BBB standards. This may include, but is not limited to business name, address and contact information; names and background of principles; business and banking references; licensing and/or professional accreditation; and a complete description of the nature of the business.
  2. Clearly disclose to customers:
    1. direct and effective means to contact the business
    2. terms of any written contract
    3. any guarantees or warranties accompanying a product
    4. any restrictions or limitations imposed (e.g. limited supply,maximum number available per customer)
    5. the business' return/refund policy
    6. any recurring commitment into which the customer may be entering, including information on how future billing will occur
    7. total cost of the transaction, including tax, shipping and handling, and other related charges
  3. If selling products or providing services on Web sites or via other electronic means:
    1. provide any required product labeling information
    2. disclose the nature and terms of shipping, including any known delays or shortages of stock
    3. provide an opportunity to review and confirm the transaction before the sale is completed
    4. provide a receipt summarizing the transaction after the purchase
An accredited business or organization agrees to:
  1. Fulfill contracts signed and agreements reached.
  2. Honor representations by correcting mistakes as quickly as possible.
An accredited business or organization agrees to:
  1. Promptly respond to all complaints forwarded by BBB by:
    1. Resolving the complaint directly with the complainant and notifying BBB, or
    2. Providing BBB with a response that BBB determines:
      1. is professional,
      2. addresses all of the issues raised by the complainant,
      3. includes appropriate evidence and documents supporting the business' position, and
      4. explains why any relief sought by the complainant cannot or should not be granted.
  2. Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business' willingness to participate in recommended dispute resolution options in determining compliance with these standards.
  3. Comply with any settlements, agreements or decisions reached as an outcome of a BBB dispute resolution process.
  4. Cooperate with BBB in efforts to eliminate the underlying cause of patterns of customer complaints that are identified by BBB.
An accredited business or organization agrees to:
  1. Respect Privacy
    Businesses conducting e-commerce agree to disclose on their Web site the following:
    1. what information they collect,
    2. with whom it is shared,
    3. how it can be corrected,
    4. how it is secured,
    5. how policy changes will be communicated, and;
    6. how to address concerns over misuse of personal data.
  2. Secure Sensitive Data
    Businesses that collect sensitive data online (credit card, bank account numbers, Social Security number, salary or other personal financial information, medical history or records, etc.) will ensure that it is transmitted via secure means.Businesses will make best efforts to comply with industry standards for the protection and proper disposal of all sensitive data, both online and offline.
  3. Honor Customer Preferences
    Businesses agree to respect customer preferences regarding contact by telephone, fax and e-mail, and agree to remedy the underlying cause of any failure to do so.
An accredited business or organization agrees to:
  1. Avoid involvement, by the business or its principles, in activities that reflect unfavorably on, or otherwise adversely affect the public image of BBB or its accredited businesses.

BBB Accreditation Reviews

BBB routinely monitors its files on all Accredited Businesses to affirm that they continue to meet all BBB Accreditation Standards

BBB Accreditation Process

Not every business is eligible for BBB Accreditation. Businesses must meet, commit to and maintain the BBB Code of Business Practices (Accreditation Standards) in order to be eligible for and maintain BBB Accreditation. The BBB Code of Business Practices represents sound advertising, selling and customer service practices that enhance customer trust and confidence in business. The Code is built on the BBB Standards for Trust, eight principles that summarize important elements of creating and maintaining trust in business.

In order to be eligible for Accreditation a business must complete an Accreditation application.

Upon receipt of a fully completed BBB Application for Accreditation, BBB staff:

  • Reviews the application
  • Researches the business
  • Verifies the information presented in the application
  • May request additional information
  • May request proof of specific information on the application
After the review and verification process, BBB will then evaluate if the business meets the BBB Code of Business Practices (Accreditation Standards).

Once BBB has finished its evaluation, the application for BBB Accreditation is either approved or denied. If the applicant is found in compliance with the BBB Code of Business Practices it will be presented to the BBB Board of Directors, or a committee of that board, for final approval. If the application is denied, BBB will contact the applicant, indicating the BBB Standard(s) that were not met and any recourse available to the applicant.

Telebrands

THIS BUSINESS IS NOT BBB ACCREDITED

Telebrands

Customer Review Rating:

95%

Composite Score: