Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Parentgiving, Inc. has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Parentgiving, Inc.

              105 Grove St Ste 14 Montclair, NJ 07042-4053

              BBB Accredited Business
            • Parentgiving, Inc.

              PO Box 43079 Montclair, NJ 07043-0079

              BBB Accredited Business

            Business ProfileforParentgiving, Inc.

            Online Retailer
            Multi Location Business
            BBB accredited business

            Additional business information

            Additional Info:
            This company offers the care for others to care for their aging parents.
            See all additional business information

            At-a-glance

            Customer Reviews

            1.17/5stars

            Average of 6 Customer Reviews

            Customer Complaints

            4 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 3/24/2009

            Years in Business: 16

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Parentgiving.com is a Senior Care Resource offering the best information, support and products in one place delivered direct to your door.

            Products & Services

            Products to make aging at home safer, more comfortable and increase the quality of life for the user

            Business Details

            This is a multi-location business.

            Find a Location

            Parentgiving, Inc. has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Parentgiving, Inc.

                105 Grove St Ste 14 Montclair, NJ 07042-4053

                BBB Accredited Business
              • Parentgiving, Inc.

                PO Box 43079 Montclair, NJ 07043-0079

                BBB Accredited Business
              BBB File Opened:
              3/12/2009
              Years in Business:
              16
              Business Started:
              1/1/2008
              Business Started Locally:
              1/1/2008
              Business Incorporated:
              2/8/2008
              Accredited Since:
              3/24/2009
              Type of Entity:
              Corporation
              Business Management
              • Helen Frank, Director of Customer Service
              Contact Information

              Principal

              • Helen Frank, Director of Customer Service

              Customer Contact

              • Helen Frank, Director of Customer Service
              Additional Contact Information

              Email Addresses

              Industry Tip

              BBB Tip: Smart shopping online

              Customer Complaints

              4 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              12/29/2022

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              I have ordered dozens of packages of adult diapers from this vendor.I was on auto order and the last sets were manufactured by a new facility (in ***** now).The new ones, labeled with the same name/details as the ones we purchased previously were a completely different fit/size - far smaller than the ones labeled the same in the past (they are called Direct Dry Ultimate and Super Overnight)I asked to return them and they claim a month was too long to return! I order 1-2 months supplies of them, so I didnt even try them on my wife for 3 weeks!The fact that they sold us a product that COMPLETELY changed size is inexcusable in itself - they have no quality control.But they fact they want to steel $150 from me vs fix their error is horrible business practice.All they had to do was admit their error in ever shipping this junk without telling me it was made too small!Instead they want short term money vs maintaining customers
              Read More

              Customer Reviews

              6 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Camille T

              11/30/2023

              Don't waste your time with this company. Their insert pads do not work and when I sent am email to return fir a refund they flatly refused.After working in consumer affairs I can attest that I would never have answrred an email refusing a refund. I urge anyone unhappy call your credit card company and start a case to get your money back

              Parentgiving, Inc. Response

              12/01/2023

              The customer ordered one 25 count pack of Dry Direct Booster Pads. As is clearly stated on the website product page, a booster pad is worn inside an incontinence product to provide additional absorption, and boost the effectiveness. However, the customer thought she was ordering a bladder control pad to be worn on its own. Therefore, this was the customer's error. The customer then opened the pack of booster pads, and complained, when they did not work as they thought they should. Our policy is clear - we cannot accept the return of opened packs of hygiene product. That is an industry standard.

              Local BBB

              BBB Serving New Jersey

              BBB Reports On

              BBB reports on known marketplace practices.

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.