7 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Anita C
1 star01/10/2024
Twice I have placed orders that were never shipped. Neither the owner or the employees accept responsibility for losing orders. No apology. No attempt to replace your items. Just a blame the post office for items you lost or NEVER shipped. No attempts to make the order right for the customer. I have to wait 3 weeks to get my order replaced or get my money back? Your company will run small businesses out of business. Horrible business acumen.Review from dan A
1 star12/11/2023
they only post 5 stars review they will never ******** rated experience i really care to see if low rated experience having same issues i do
Africa Imports Response
12/12/2023
I am sorry for any problem. If you can tell me what the problem is, I would certainly want to try to fix or help with things.Review from Anderson S
5 stars11/27/2023
Recently ordered a few colognes and soaps. I'm very happy with the products and the packaging. All items arrived in good condition, and all were high quality. Turmeric Soap did not smell very pleasant, sorta like a clean public restroom, though it was a free gift so i cannot complain. The Dudu soap, which i ordered only because of the review listed here saying it smelled like actual ****, actually smelled really good. Not too strong of a scent, but pleasant. Will be ordering again soon!!Review from Ivory H
1 star06/12/2023
Have been ordering Dudu Black Soap from this company for a while now in bulk for my familys personal usage. New order I received this May, we are just getting a chance to utilize ** we order a head before running out. IT SMELLS LIKE DUDU/FECES Literally and I have informed the company. You would think they would want a sample to check for themselves but instead I received a message stating The ingredients have been tweaked and they cannot receive the product back since it has been over 30 days. ?? Im sending this product straight to the lab to be tested. Something aint right with this company nor their ethics. And I have children with sensitive skin thus the reason we switched to black soap years ago. DISGUSTING CUSTOMER SERVICE! RunAfrica Imports Response
11/27/2023
The order for this complaint was placed in August of 2022. Because the return asked for was 10 months after the purchase, it was too late to return it. The customer had ordered this soap once before in August 2021..The manufacturer had changed the fragrance of the soap very slightly during this time. It remains a popular soap with very few if any other complaints about the fragrance.Review from Stephanie K
5 stars02/25/2023
I ordered over the phone very professional and friendly. Havent gotten my products yet but Im super excited for all this company has to offer. You cant beat the prices anywhere else! I will leave another review once *** received everything I ordered.Review from Alice K
5 stars07/04/2022
I have been ordering from Africa Imports for over 12 years and have not had any problems. I mostly order by telephone so any questions I have I get prompt answers to. I ordered a Djembe drum and it was in perfect condition when I received it. I have no complaints and their staff has always been professional.Review from Lorraine J
2 stars04/05/2022
I ordered a 1 gallon container of **************** last week and it arrived damaged on 04.05.2022. My conceirge pointed out the condition of the box to the delivery driver and he said call the company. So, I documented the condition of the box exterior with a photo. A photo after the box was open and placed the container on the counter and took a photo to show the hefty product loss. Today I spoke with the customer service rep and sent the images. She offered me a $16 credit for the product loss on a $149 container that arrived with a bit less than a quarter of the product missing. After getting over the shock, I asked if the rep felt she was being fair? Well, that got no response, so I asked if I could simply return the product for a refund and reorder with the expectation of a non-damaged product. I was told I could, but when I asked for a shipping label, I was told I would need to incur the cost. At that moment, I decided to accept the product but share my experience, as I would loose $40 on shipping, as neither the original or return shipping cost would be refunded. If you order from this company, buyer beware. I have suffered the loss of product due either to shipping or packing, but I am being forced to eat the cost.Africa Imports Response
11/27/2023
The photos sent by the customer seemed to show a much smaller amount of product being lost. We refunded for the amount that appeared to be short from the photo.
Customer Review Rating
Average of 7 Customer Reviews
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