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      Country
          Country

          Find a Location

          Open Road Mazda of Morristown has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Open Road Mazda of Morristown

              108 Ridgedale Ave Morristown, NJ 07960-4286

            • Open Road Mazda of Morristown

              400 Us Highway 22 Bridgewater, NJ 08807-2463

            Business ProfileforOpen Road Mazda of Morristown

            New Car Dealers
            Multi Location Business

            Additional business information

            Government Actions:
            Government Action: BBB reports on known government actions involving business’ marketplace conduct:
            ASSURANCE OF VOLUNTARY COMPLIANCE

            The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

            Newark, May 20, 2022 - Open Road Auto Group, which operates 15 locations around New Jersey, agreed to a $300,000 settlement to resolve Division of Consumer Affairs investigation into allegations that included failing to disclose prior accident history, using deceptive advertising and failing to honor vehicle warranties. The company voluntarily cooperated with the investigation and have agreed to enter into this  Assurance of Voluntary Compliance without having admitted any fact or violations of law.

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            6 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This company offers automotive sales and service.

            Business Details

            This is a multi-location business.

            Find a Location

            Open Road Mazda of Morristown has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Open Road Mazda of Morristown

                108 Ridgedale Ave Morristown, NJ 07960-4286

              • Open Road Mazda of Morristown

                400 Us Highway 22 Bridgewater, NJ 08807-2463

              BBB File Opened:
              2/9/2009
              Years in Business:
              51
              Business Started:
              4/24/1972
              Business Started Locally:
              6/25/2007
              Business Incorporated:
              4/24/1972
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 1000127 for this business, issued by NJ Motor Vehicle Commission

              These agencies may include:

              NJ Motor Vehicle Commission

              PO Box 016

              Trenton NJ 08666

              (888) 486-3339

              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Ryan Automotive, LLC
              Business Management
              • Mr. W. Rodman Ryan, President
              Contact Information

              Principal

              • Mr. W. Rodman Ryan, President
              Additional Contact Information

              Fax Numbers

              • (973) 867-4048
                Primary Fax

              Industry Tip

              BBB Tip: Buying a new car

              Customer Complaints

              6 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/19/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              I purchased the vehicle in Oct of 2022. We have been having issues with the apple car play and never got the ******* to work from the beginning! My wife has addressed it with them several times. All we get is different resolutions and excuses. One today was to charge us ****** for a diagnosis?!!!! For a part that should be under warranty! When you look on line you can see that the apple car play is a consistent issue. If you look back at the settlement they just had it appears they havent learned their ****** and are still using deceptive practices or not honoring the warranty. Which one person told us when we called the 800 number its still under warranty. However, today we have to pay. A source advised me all they are gonna do is reset the system and charge you a big amount of money for nothing! This is terrible. One reason why I hate buying brand new cars! Do not buy from this company!
              Read More

              Customer Reviews

              4 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Anthony A

              1 star

              01/06/2024

              Typical pondscum dealership: I said I would have their used car checked by an independant mechanic IF they verified they could process a federal rebate. They told me YES. I spent $373 to have the car checked out, THEN they tell me NO, they are not set up for the rebate, and they refuse to do so. Buyer beware

              Open Road Mazda of Morristown Response

              01/10/2024

              ***************, we appreciate you bringing this to our attention. I'm aware that the dealership is working with you to refund your money. This should resolve the issue and hopefully restore your faith in Open Road Mazda Morristown.Sincerely,*****************************

              Local BBB

              BBB Serving New Jersey

              BBB Reports On

              BBB reports on known marketplace practices.

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