Business ProfileforBurlington KIA

On 10/21/23 I purchased a Certified used 2020 Kia ******* from Burlington Kia in Burlington, **, after I had reviewed the purchase price, had been shown and introduced to the features of the car, visually inspected basic obvious physical appearance of car, was provided and read the car's Carfax report and took the car for an off lot test drive. I was satisfied with what was presented and how the car performed during the test drive, which was approximately one mile (10 minutes) in length. After the purchase I proceeded to drive the newly purchased car back home to *********, **. After driving approximately ***** minutes, while in stop and go traffic, I suddenly realized that the car's check-engine light was on and that the engine was idling at about **** rpms ( which is about twice as fast as it should be ). In addition to this, while the engine was racing the car would try to suddenly try to jump forward. while at at stop light. This happened several times, going on and off, on the way home. Since this was a Saturday and it was now late in the day I had to wait until the next Monday to call Burlington Kia to let them know what had happened. These events repeated several times over the weekend... I called first thing Monday, and they said to bring it in the next day Tuesday, 10/24/23. Which I did...The service department at Burlington Kia ran some diagnostic tests that day. They indicated to me that the main computer unit that moniters the engine functions needed to be replaced. They had to get that approved by "corporate" and that the part had to be ordered. It was standard procedure to go through corporate and it would just take a few days for the ok to come in and then get the part requested....However, on the 26th of the same month I got a call from ****** in service, she left a voice mail, saying corporate wanted more extensive testing done, and that I would have to leave the car for an unknown number of days for this to be done. I called her back, and she restated herself. So I returned the car for more testing. They had it for 10 days. ****** called me back on day 10, said the car was done and to come and pick it up...I went back the next day. picked up my car...Was NOT fixed. Immedate same problems. They then said I could take car to a dealer near me and theyb could fix it. This I have done. My local dealer is having same issues with corporate. Not allowing they to address their findings and requiring more testing....I have been patient with this process far too long...In addition to the above, during this time I have stumbled across and been provided with information that Burlington Kia knew that this car had a strong history of this problem an did not provide me with this information. It was kept from me... I have the original copy of an invoice that the original owner had the same issues shortly after he bought the car in 2020. Then,again, he had these issues crop up just before he traded this car in for a new car at Burlington Kia in September, 2023, (this is in an updated Carfax that I obtained from my dealership **************). All of this information Burlington Kia had about the car having these unresolved issues,but were never given to me. I was wrongfully mislead that I was buying a ******************Owned Vehicle. Important information was withheld that would definetly have influenced my decision on whether to purchase it or not. I have copies of said documents, to be provided upon request...Burlington Kia has these copies as well.