BBB Accredited Business since

buydig.com

Additional Locations

Phone: (800) 617-4686 Fax: (732) 752-3535 View Additional Phone Numbers 80 Carter Dr, Edison, NJ 08817 http://www.buydig.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that buydig.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for buydig.com include:

  • 66 complaint(s) filed against business

Factors that raised the rating for buydig.com include:

  • Length of time business has been operating
  • Response to 66 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

66 complaints closed with BBB in last 3 years | 22 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 14
Billing/Collection Issues 2
Delivery Issues 15
Guarantee/Warranty Issues 4
Problems with Product/Service 31
Total Closed Complaints 66

Customer Reviews Summary Read customer reviews

8 Customer Reviews on buydig.com
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 8
Total Customer Reviews 8

Additional Information

BBB file opened: July 31, 1992 Business started: 01/01/1983 Business started locally: 01/01/1991
Business Management
Mr. Louis Massry, Manager Mr. Maurice J.
Contact Information
Principal: Mr. Louis Massry, Manager
Business Category

Photographic Equipment & Supplies - Retail Video Equipment - Supplies & Parts Electronic Equipment & Supplies - Dealers

Alternate Business Names
buy.dig

Additional Locations

  • 203 Route 22 East

    Dunellen, NJ 08812 (800) 617-4686

  • 80 Carter Dr

    Edison, NJ 08817

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/15/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I'm ******** ***, I ordered a TV from buydig.com. The order number is ********** Order date is 12/08/2015 ***** Tracking* *************** I called and sent a lot of times to find my TV. Because the delivery status shows delivered, but I still didn't get it *****, buydig, and ****** payment never help me. I just want to find my TV. But they just said to me they can't or contact carrier I'll give you two Tracking number from the *****. In 12/11/2015, I got two packages from *****. The ***** provided me with two Tracking #s that shows a delivery with my signature acceptance. These are the two Trk#. *************** and Trk# **************** Please check them to compare with tracking* **************** Different delivery time. The presence or absence of my signature acceptance that makes you understand my case easily. Finally I have not received my tv. The evidence is two. 1. There is no signature of the recipient. 2. The other two ***** tracking number (the same date (12/11/2015), signed with the recipient at different times My TV has finally been shipped elsewhere. But no one responsible for the incident.

Business Response: We are currently investigating the issue we will get back to you once we have an answer.  

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

I hope that buydig.com investigate my issues  faithfully and patiently.

 

Regards,

******** ***

Consumer Response:

How was my case?

I did not receive any answer from buydig.com.

There is nothing resolved.

"We are currently investigating the issue we will get back to you once we have an answer.  "

This is buydig's last message.

How do I do?

Do I have to wait until when?

Help me please.

Business Response:

we will go ahead and refund the account asap.... 

 

we apologize for this inconvenience that this has caused you. 

Consumer Response:

Complaint: ********

I am rejecting this response because:

 

I have not yet received a refund.

When can i receive my money.



Regards,

******** ***

Business Response:

The refund was put through on 3/23/16. 

 

please check again to make sure no refund was done. 

Consumer Response:

Complaint: ********

I am rejecting this response because:

When Can I get my money?

I did not receive any refund yet.

My account has nothing to refund.

Please tell me exactly when and how this refund.

 

Quick reply Please.  Thanks.




Regards,

******** ***

Business Response: If at this point you have the TV we at this point can give you something back but not the full.

Consumer Response:

Complaint: ********

I am rejecting this response because:

I still have not received my Tv.
And yet I have not received a refund.
I look forward to your quick full refund.


Regards,

******** ***

Business Response:

We refunded the customer.  

5/14/2016 Delivery Issues
4/22/2016 Advertising/Sales Issues
3/10/2016 Advertising/Sales Issues | Complaint Details Unavailable
3/10/2016 Billing/Collection Issues
3/9/2016 Problems with Product/Service
1/29/2016 Problems with Product/Service | Complaint Details Unavailable
1/22/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I placed an order with BuyDig.com through Sears.com on 12/26/2015 for a carry-on luggage, and the order number was *********. For this transaction, Buydig was a 3rd party seller on Sears.com. They actually shipped the luggage very quickly and I received it on 12/29. However, there was a small scuff/scratch on the right side of the luggage’s surface. I immediately emailed Buydig through Sears.com, requesting for an exchange. Buydig did assign a ticket code (ticket code is ******************). However, that’s all they have done ever since. After emailing back and forth for quite a couple of times, there were no further steps or responses. The last time I contacted them was 1/7 and I never received any response. So I reached out to Sears.com since the order was through their website. Sears reached out to Buydig on my behalf. However, there was never a progress. I was totally worn out of such experience. It’s really time consuming and I just couldn’t see any possibility to resolve it by myself. So I hope BBB could help me on this matter.

Desired Settlement: Exchange the product for me ASAP and the seller should pay the shipping cost.

Business Response: we already sent an RMA # as well as a return label 

Consumer Response:

 

 

1. I never received any response from the business. If they assigned a return RMA #, please let me know when did they assign and how they sent it to me.

2. I requested an exchange, not return.

 

Business Response:

We sent information over to the customer on   1-07-1   RMA # 2***** 

Return label created with tracking ********************

1/22/2016 Advertising/Sales Issues | Complaint Details Unavailable
1/5/2016 Problems with Product/Service
12/30/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: ordered and received amplifier. did not work. called buydig.com - was told to contact manufacturer (Rockford fosgate). they said they didn't honor purchases by third party vendors. called buydig.com again and was told to ship back for full refund. received confirmation from buydig.com they received my return (11-04-2015) and would be processed in 2 to 5 business days. called buydig.com on 11-12-2015 and was told check would be sent to my address. called buydig.com on 11-17-2015 and was told it was sent, but advisor would follow up and send me an email. called buydig.com on 11-23-2015 and was told check was sent, but advisor would follow up and send me an email. as of this date I have not received any correspondence from buydig.com. I'm not only out the cost of the amp ($67.95) - I have no amp and I spent an additional $15.00 to return the amp to buydig.com

Desired Settlement: Refund of purchase price - and perhaps the postage

Business Response: It shows over here that we sent the check via mail for charges rendered. 

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. After much delay - I finally reached someone who understood my frustration - and followed through with a refund.  I appreciate their help - but may think twice before ordering from them again.

Regards,

****** ***********

12/23/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I placed an order for a Nespresso Inissia machine, in the color black, received my receipt for my order, but no shipping information. I reached out to the merchant to ask when I would be receiving shipping information. I was then informed via email that my order was actually a "pre order", which was not indicated on the site, and that the product was now out of stock. I followed up with a note that this was not indicated anywhere on site, or in the order form. I then received an email noting that the product was out of stock, and it is expected back in 3 or 4 business days. However, the same product is still on the site, noted as "in stock." When I check my order status on site as well, the product is noted as "in stock." The site has been quite misleading to date with what is displayed on site, and what the reality of the situation is. The customer service responses haven also been inconsistent.

Desired Settlement: I would like contact from the company as to when my order will be delivered, and my product delivered in short time.

Business Response:

we are so sorry all this has happened. 

once this order goes out we will email you ASAP.

Consumer Response:
Complaint: ********

I am rejecting this response because I did not receive my package in the amount of time that was promised, and then was told this product was out of stock, yet it was still featured on the site available for shipping next day. I requested my order be refunded in full because I do not believe this business is operating honestly. I received my refund, and will never order from the site again. CAVEAT EMPTOR!



Regards,

**** ******

12/22/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Purchased a TV drom Buy Dig.com which is suppose to be an online store for Beach Camera, I received the TV damaged, called customer service, had call tag issued for damaged TV, it took a week to get back to the store, BuyDig was suppose to credit me Mastercard back, since Dec 7th, I have had notong but problems, called customer service almost every day tryning to track down my refund, now the tell me tha they have to do an investigation to see if I am due a refund, I have had peoblems with this company sincde Nov 27th, it took 8 calendat days to get a partial refund of 99.95 credited to my account

Desired Settlement: I want my money refunded to my credit card of 627.99, I am getting the run around and I am sick of it!! This company charges your credit card immediately but when it comes to refund, they give everyn excuse inj the book and try to delay and refund

Business Response:

we are so sorry that it has been taking so long to get a refund.. 

 

sometimes during the busy season these sord of things get delayed. '

 

as of now the refund has been put through. 

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

 

I was notified 12/12/15 that my money was being refunded to my Credit Card and it should take 3 - 5 business days to reach my account, 12/12/15 BuyDig was closed, so how could they issue my refund? It was a "form" type email generated on a day in which the company was closed, it finally reached my account on 12/20/15 @ 7:00 PM EST, it took as long as it did the first refund, 8 DAYS!!! This company has no scruples, tries to keep monies as long as possible and are rude to you on the phone, especially the Billing Dept. They think they have the right to hold up monies for their own good!!




****** ********

11/5/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Purchase a TV from Buydig.com on August 18, 2015. TV came defective a week later. Contacted seller immediately to seek replacement. I was told by customer service that I have to contact Manufacturer of TV, which is **** to obtain a case. Then I should contact them with with case number and they will help me to solve the problem. After working with **** for a week, I received a call from **** stating that they were no willing to replace this TV because I need to contact the seller. On buydig.com website, it stated clearly that buyer has 45 days to return for full refund or exchange. I have been contacting them almost everyday. No one seemed to care about providing me with return information. I have tried to escalate this case with Buydig.com, but was either put on hold or direct to voicemail, or sometimes they juts hung up the phone on me. Now they are telling me that I have to make arrangement on my own to ship this TV back to them, and it will be at my own expense. I just want to return to defective TV and get refund.

Desired Settlement: I just want to return this defective TV and get full refund. I don't think I should be responsible for the returning fee. Please help.

Business Response: the customer needs to contact **** through there case so we can take care of this issue. 


Consumer Response:
Complaint: ********

I am rejecting this response because:

TV was returned to buydig.com  on October 2, 2015.  **** is not responsible for refund.  Buydig.com is.  

Please honor your policy posted on website.  As a consumer, I shouldn't have to pay for defective items.  I did return the TV at my own expense.

Regards,

******

Business Response:

We went ahead and spoke with the customer and took care of the issue.. 

 

the customer is now getting refunded. 

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*****

10/8/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered a waterproof case from my camera from them on THEIR website. I have paid for this and not received the item. I have called repeatedly and never gotten through to customer service. I have emailed them without a response. I consider this fraud as they haven't even got the item in stock and they haven't notified me of that. They take your money and then make it difficult to get a refund. They don't send items that are ordered and paid for.

Desired Settlement: Get me the item NOW or refund the entire amount NOW.

Business Response: So sorry to hear of this issue that occurred. 

we would love to reassure you that we are here and stand behind our product. 

we would like to refund if you haven't received this .. 


as of now have you received this/. 

Consumer Response:
I have received nothing, I didn't get the item I paid for.  I did get an email last night from BuyDig.  They ALLEGE that the item was shipped.  I haven't received it yet.


Business Response: So sorry for this very long wait time. 

We went ahead and created a new order *********  this order should be shipped out today for no charge. 

10/8/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I received an email advertisement pertaining to a grill from Buydig.com. The grill was marked 24.95, with "Shop Now" button below. I clicked on it and it brought up the grill. The price then was 117.95. I went ahead and put it in the cart but it still came up 117.95. I contacted the company as soon as this occurred and after a while, I received another email stating that they would look into it and email me back. I then received another email later that directed me to contact sales concerning the grill. Now they are saying it is sold out. Why didn't they honor the price last night as soon as I called?

Desired Settlement: I would like to have the grill at the advertised price of 24.95

Business Response: Do you by chance have the order number please ? 

Consumer Response:  

I am rejecting this response because:
Once I checked the cart after clicking the "add to cart" button I saw the incorrect price and emailed the company. That's when the email trail began.  I never got a chance to place the order.  I have the advertisement saved if you need to see proof of the mis-priced product.  I was told that the issue was being reviewed, then told to contact customer service.

 

Business Response: Do you have the order number by any chance ? 

Consumer Response: I got the email ad stating the grill was 24.95.  When I clicked to order it, the price changed from that to 117.95.  Since there was a price difference, I contacted company and they said they were checking into it.  Then they said for me to contact sales department for price and the customer service rep. said he was aware of the situation, and he was told they did not have any more grills.  The night before they had them because the web site showed they were in stock when I checked through the order process.  The only thing I did not do was press the final order button because of the different price showing.

Business Response: In order for us to honor the price you would have had to place the order. 

sorry again for this trouble. 

9/28/2015 Advertising/Sales Issues
8/4/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: After ordering a Samsung TV, their website had a promo code that was automatically applied to my order. I received an email cancelation indicating that there was a programming error in applying the promo code and they are canceling my order. Up to this point I have no issues. They then proceeded with charging my credit card after I had received the cancelation email. After calling and talking to their customer service, they were confused and said they would email me back. They emailed me indicating that they would take 5 days to refund my money. This is ridiculous. I can understand a price mistake but to charge my credit card and take your time to refund it is beyond a mistake.

Desired Settlement: Once you've charged my card, we have a contractual agreement for your business to deliver on.

Business Response: We are so sorry for this confusion and inconvenience. 

The refund was already put on to the account and you should see this with in 24 hours. 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
 

8/3/2015 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered a 40 inch ******* tv at the end of December from buy dig it arrived in the beginning of january. As per their instructions I unpacked the tv from the box and inspected it with in 2 days. The tv appeared to be in perfect condition but the box looked like it had been opened before. I checked the mounting pattern for the tv and then pop it the tv back into its box. I ordered a tv mount and a week later it came. I went to mount the tv and realized the tv was not comparable with flush wall mounts with out using a 90 degree hdmi adapter so I ordered one and about a week later it came. I then went to visit my parents out of town for 2 weeks. When I came back I called ***** to get service and they scheduled it to be turned on March 9th. On March 9th wich was about 60 days after I fist recived the set I finally had everything needed to use the tv I put t up on the wall mount hooked up the satellite and when I turned on the tv it became obvious the interior screen of the tv was damaged. I contacted buy digs who was very rude to me refused to exchange the item and blamed it on my lack of action and laziness. I was told that they have a 45 day no questions return policy. I stated I did not want to return It I wanted it replaced with a non broken item, wich was an exchange. I did read their policy and no place in the exchange 'll policy does it state I have 45 days to have a defective product replaced. The tv never worked and was only removed from the box one other time at their directions, a box that they had obviously retaped shut. They sent me a broken Tv and will not simply exchange it was for me. And I obviously would have bought a larger screen if I had another 400to spend. I just wanted the set replaced with an identical unit or if they couldn't do that I would have returned it for a store credit. Now I want mymoney back and to never have done business with them. Their accusations of my laziness and inaction are angering and not appapropriate.

Desired Settlement: I have tried to get their coustomer service to exchamge the item for an identical one, or for a store credit with no luck. I now wish I had never done business with them and would like a cash refund.

Business Response: Damages must be reported to us within 30 days of receipt...we werent informed until 60 days. Therefore, we cannot file a claim and cannot accept this back for return

Business Response: We are a very good company but we have polices in place so the consumer and the company both do not get hurt. 
in this case we are really sorry but we are unable to process anything at this time since its well past that time even when you first contact us. 

Consumer Response: Complaint: ********

I am rejecting this response because: I was given a phone number of a worker named ******* they offered to repair the tv for me I got 3 estimates and they were all over the price of the tv. For the past 2 weeks I have been calling him and leaving messages with no response. I sent a pervious rejection but the next day they offered to give me a new tv with has never happened they have given me a run around and it is them that has made this a 6 month process not me



Regards,

******* ********

Business Response: You spoke with ******* four months after the order was placed. 

the reason why you had to get this fixed was because it was to far past the return policy. 

Consumer Response: Complaint: ********

I am rejecting this response because: ******* actually called me I did not call him and he offered I did not ask for them to pay for the repair. He then asked me to put that info into the negative review I put on their Web site. then I found out I was refunded only 50$ to my account. This company tried to buy a positive review off me and then would not even live up to their offer after I did. The company will not even answer or return my calls and anytime I do get a response they use that days date and the reason why. This company is a joke and I am going to edit my experience in the reviews just as the asked me when they contacted me and offered me a free repair. But now I will mention that they tried to pay me to give a positive review. 



Regards,

******* ********

Business Response: We would love to make this up. please call us at ************  

there must be some confusion going on. sorry for this. 

7/24/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I placed an order for my Go Pro Hero 4 Silver on 6/25 and per their website that they offer same day shipping on orders placed Mon-Thu 4PM ET and Fri 12PM ET. According to my email confirmation the order is placed at 12:25 Pacific time which is an hour before the 4:00 PM ET and also it was in stock. The same day I received an email regarding a shipment of my item unfortunately it was only part of my order. On June 28 I sent customer service an email to cancel my order since I found it cheaper at a local store and they stated: "Thank you for contacting us. We apologize for the inconvenience but your order was already prepared for shipment. If you need to cancel the order, please refuse the delivery from FedEx so that the package can be returned to us and we can process a full refund back to your account. " A few days later I requested a status on the shipment of my order since I received part of my order and they stated: Thank you for contacting us. I apologize for the inconvenience. We will look into this issue and contact you as soon as possible. We thank you for your patience. We appreciate your business. On July 4 I sent them an email about a 24 hour resolution and they replied with the same automated email: Thank you for contacting us. I apologize for the inconvenience. We will look into this issue and contact you as soon as possible. We thank you for your patience. We appreciate your business. From my past experience with different retailer it does not take more than a week to prepare an item for shipment. It is not right for a business to advertise "same day shipping" if order by a specific time and not actually ship the order. This is false advertising and misleads the consumers. Order#**********

Desired Settlement: Per the business last message to contact them to resolve the refund. I sent an email to ****************** on 7/13/15 and no reply. Please update and process the refund for this order. Thank you

Business Response: We did go ahead and reship the camera.. 

you still haven't received it  ? 

Consumer Response: According to your last message that I will get refunded due to your error.  I have read a lot of customers complains about your shipping issues and they gor refunded.  I realize that message was a big fat lie and to me that is bad business etiquette to lie to your customers. I will do everything that this gets out to everyone that your company lies and don't do business with you.

Business Response: We are not calling anyone dis honest. 

We take pride in customer service and do everything in our power to make customers happy. 

we never said that we will not refund we just need to make sure all areas are covered. 

We are so sorry that you went through this... our company is one of the best we have been around since 1983 showing our customers how much we care. 

we will process a full refund now. You should have this with in 24-48 business hours. 

we hope you can tell your friends and family on how good we are not how bad we are.. 

7/21/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered a few items from BuyDig. When I opened their shipment boxes, I was missing some of the items I ordered. I contacted BuyDig and asked them where are my remaining items. They assured me that the remaining items were on its way. I waited for the 2nd package. It was also missing a few items, and I contacted BuyDig. They reassured me that the remaining items will get there. I waited for a couple of weeks and contacted them again. I did not get a reply from them. I called them and they said that they would look into it. At that point, I would assume that they would contact the shipping carrier and initiate a case with them, regarding missing items. I do not know whether or not my items were stolen or lost during the shipping process, but I do know for a fact that I did not get them. Additional, please consider that during this entire process, BuyDig has not been helpful at all. I have contacted them multiple times and they have refused to speak to me. I am extremely frustrated with their lack of customer service as this point and they have refused to even speak to me about this particular matter. They have provided horrible customer service to me. In addition to this, BuyDig refused to file a claim with the shipper of the boxes. They did not ask the shipper to look into this issue and run a trace for the missing items. They simply refused to deal with this issue and look into it. And they ignored any of my emails when I had tried to speak to them about this particular order.

Desired Settlement: I would like to get my money back for the items that I never received.

Business Response: We have a signature on the package, We did not go further with the investigation. 

There was an issue with an order in 2012 and you did a charge back as well. 

at this time we cannot refund $5637.78 

Consumer Response: Complaint: ********

I am rejecting this response because:

As I stated, the issue was never that the packages were not delivered. The issue was that the content of the packages was not what I had ordered. Whether it was an issue at BuyDig's warehouse, or during the transportation of the package, I am not sure. But the fact of the matter is that I never received the items I had ordered. The issue that was back in 2012 was similar and for that, BuyDig  went through through the proper channels and ran a trace through the shipping carrier, thus reaching a proper resolution that the items were in fact missing or lost during the transportation of the package. For this one, you did not follow the proper channels that BuyDig was suppose to follow. Just because it happened 3 years ago, doesn't mean it will never happen again. The order previous to this one was a 42" HDTV that I had received without any issues. I ordered the item, and I received the item. I was satisfied, however, this time around, I was missing a few items. When a customer orders items, it is BuyDig's job to make sure the customer gets those exact items. If they don't BuyDig should research and find out why they didn't. The only third party during this entire transaction is the shipping carrier that BuyDig should have asked and inquired with. They failed to do that within the allowed time frame that the shipping carrier requires it to.

When the packages are delivered to me, I can't simply open them prior to signing for it and make sure all the items are inside it. I would have to sign for it before I can open it. Upon opening it, I realized the items were missing. That is the issue for this situation. Just because the signature is there, does not mean that the content of the package is correct. ***, ****, or *****, do not allow anyone to open the packages prior to signing for it. To say that I had signed for the packages as a proof that I received the items is ridiculous. Again, I request that you look into this again and ask the shipping carrier about the missing items. I spoke to them back in 2012 and they reached a conclusion that the items were lost in shipment. But BuyDig refused to ask *** regarding this delivery. I have purchased from BuyDig a few times and in the past 3-4 years, I've had issues twice and on other occasions, everything was fine. Mistakes happen and errors happen. Whether this was a warehouse mistake during shipping or the carriers mistake during transportation, I do not know. But I am telling you what I know for a fact, which is that the items were missing.

Regards,

****** *****

Business Response: Your ordered  this back in 2014.. you tried this once in the past with a 5D and you tried this back.. 

Business Response: The issue is this customer is a charge back fraud customer.  

Consumer Response: Complaint: ********

I am rejecting this response because:

To BuyDig:

Please check your sources and facts before you make such accusations. You are the worst business I have ever dealt with. You refuse to acknowledge your mistakes and you refuse to take responsibility for your actions. If you want to get lawyers and courts involved, I have no problem doing so. I am telling you exactly what happened and I demand an explanation and some sort of compensation. I have always conducted my business in the most honest manner and I expect a business to do so, as well. You are accusing me of things just because you do not want to admit your faults. You did not follow proper protocol when this issue happened and now, it is too late to do anything. You failed to provide any customer support and you failed to take proper steps to insure your customer was satisfied. When something like this happens, you don't accuse your customer of fraud, you try to first figure out what happened. I buy items from all over the internet, and I have never ran into any issues with anyone else other than BuyDig.com. I go by the best deals on the internet and buy the best deals, however, now I know not to buy anything from BuyDig.com, regardless of how good the deal is because if something was to happen, they will just stop responding to the customer and accuse them of fraud without taking the proper steps to investigate the situation. We have a law in this country where, you are innocent until proven guilty. But according to you, BuyDig.com, customers are apparently guilty even if they try to prove their innocence. I have all the proof and proper paperwork to prove your lack of customer support that people expect from a business. You are ignorant and extremely rude. I will make sure everyone knows about your wrong doings and people know what type of shady business you are running. Stealing from people and accusing them of fraud is a criminal act. If you shipped out my items properly, provide proof that you did. Not that the box was delivered, but that the items were inside the box. Anyone can ship out an empty box and say it had things inside of it. You are making false accusations and claims in order to relieve yourself of any wrong doing, yet you have not proven anything on your end. Or even provided a good customer service to make sure this issue gets resolved.


Regards,

****** *****

Business Response: Whenever there is an issue with a customer we do everything in our power to do a return. 

in this case... you did get everything and just like a previous order you are charge backing the order. 

we are unable to refund you $5637.78 

we don'tn have record of you calling in.. only through ****** .. 

Consumer Response: Complaint: ********

I am rejecting this response because:

To BuyDig:

You are telling me that I got everything as if you were right next to me when I opened the boxes. The previous order with BuyDig has the similar issue. I ordered 4-5 times from BuyDig in the past 5+ years. I have had issues such as this 2 of those times. And if you still don't understand that these types of thing could happen, please read your business profile on BBB. There are multiple complaints from people stating that the items were missing. This isn't something I am making up. You've had specials on cameras that I found pretty good, in terms of savings. I am a graphic designer and a photographer. I try to find the best camera deals and purchase from those websites. However, unfortunately, I ended up purchasing from BuyDig, without realizing the issue I had the first time around. If I had remembered that issue, I would not have ordered through your website. However, I did not remember it until you told me and realized what type of business BuyDig was. Its one thing to acknowledge ones own mistakes and take proper steps to ensure that the customer is, in fact, telling the truth. But its another to not follow the proper steps and to make it worse, blame the customer for fraud. First of all, if you had ran the trace with *** or *****, and they did their investigation. If their conclusion was that the items and the package was in fact delivered without any issues or damage, I would have accepted that explanation, because you did your part and you followed the proper protocol. At that point, it is just a matter of bad luck and I would communicate that with BuyDig properly and see what my options were at that point. However, BuyDig refused to follow the proper steps and flat out stopped responding to my emails and refused to talk to me the times when they did respond to my emails. I will attach a few emails from BuyDig, you can clearly see their unwillingness to help me in this matter and provide some sort of customer support.

Please look at the attachments to see the type of 'customer support' was provided to me. In addition to that, at some point, BuyDig.com did acknowledge that some items were missing and issued a refund for $213.92, however, they refused to refund the rest of the money. So that alone proves that BuyDig.com did acknowledge that there was something wrong with this order and processed a refund, however, they refused to refund the proper amount. Furthermore, they instructed me to contact my bank and dispute the transaction. I was baffled by that because it is your job to provide a decent customer service to resolve any order related issues, not to tell the customer to dispute the transaction.

Again, please look at your business profile on BBB and look at how many complaints you have for missing items. Clearly, this is an issue when it comes to buying from BuyDig.com. Maybe you should address those issues first and look into your own business practices before you start blaming other people, and worst yet, your own customers.

I sincerely request that you do something to compensate me for my loss and try to look into this matter through *** or *****. I wish I had gotten the items I ordered, however, that was not the case. I order from **** ***, ******, and ******* on daily basis. I have never ran into this type of issue with any other merchant. So please, I request that you look into this matter and be a little more serious about resolving it, rather than blaming your customers for fraud.

Regards,

****** *****

Business Response: at this time we are unable to refund this amount. sorry again for the inconvenience. 

7/10/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I placed an order for my Go Pro Hero 4 Silver on 6/25 and per their website that they offer same day shipping on orders placed Mon-Thu 4PM ET and Fri 12PM ET. According to my email confirmation the order is placed at 12:25 Pacific time which is an hour before the 4:00 PM ET and also it was in stock. The same day I received an email regarding a shipment of my item unfortunately it was only part of my order. On June 28 I sent customer service an email to cancel my order since I found it cheaper at a local store and they stated: "Thank you for contacting us. We apologize for the inconvenience but your order was already prepared for shipment. If you need to cancel the order, please refuse the delivery from FedEx so that the package can be returned to us and we can process a full refund back to your account. " A few days later I requested a status on the shipment of my order since I received part of my order and they stated: Thank you for contacting us. I apologize for the inconvenience. We will look into this issue and contact you as soon as possible. We thank you for your patience. We appreciate your business. On July 4 I sent them an email about a 24 hour resolution and they replied with the same automated email: Thank you for contacting us. I apologize for the inconvenience. We will look into this issue and contact you as soon as possible. We thank you for your patience. We appreciate your business. From my past experience with different retailer it does not take more than a week to prepare an item for shipment. It is not right for a business to advertise "same day shipping" if order by a specific time and not actually ship the order. This is false advertising and misleads the consumers. 

Desired Settlement: I want this order shipped as soon as possible and for the inconvenience I would like them to refund me for the item because this is not acceptable since this is false advertising if they say "same day shipping" if they are not really shipping it on the same day. This business is notorious for this kind of complains so please handle this complain as soon as possible and get my order shipped out as soon as possible.

Business Response: We are so sorry that this occurred...

there was am error in the system. Once this comes back to us we will refund your account the full amount. 

I sincerely apologize for the automated response there was a mistake that should not have been sent.. 

we love our customers and strive to have the best customer service, in this case we failed to provide this we hope in the future you will give us another chance,, 

If you like to speak with me you can reach me via email or by phone.. 

Consumer Response:

I am rejecting this response because:

I'm rejecting this for now until I see that refund back in my account.  I placed this order way before the holiday hoping to use it for July 4th weekend.

6/20/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered a TV bundle set on Saturday the 6th and it said 885 for the set and free delivery. The next day I was sent a email saying the order was canceled. I called the customer service and asked why they said it was human error. I asked what they can do for me. They offered it at twice what I payed. Now I have to pay 35 dollars extra for PayPal. Because I had to cancel the payment to a TV that was never the right price. This looks and feels like a bait and switch. So I ordered a TV from another site for more then what I was going to pay. This is not right and should be made right. The site said the price for 4 days and did not change till after I ordered it. Now I have to wait longer for a TV I should have this week.

Desired Settlement: A formal apology . And a 300 dollar credit to the store since I had to spent 300 more on a TV that I can get now. And not wait weeks later.

Business Response: We are so sorry this occurred it looks like there was a typographical error over here and we had to cancel and refund the order ASAP. 

6/8/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Went to purchase an item from their website. Applied a coupon (special offer) and locked in a price. AFTER totally grabbing all my billing info AND VISA number, the site said the coupon expired. NOTICE the date on the copied coupon info below. I also pasted the actual code. (code- ********0) $10 Off $50 With Visa Checkout Expires 05/31/15 Details: Limited time! Get $10 off $50 with Visa checkout. Expires on 05/31/2015. This company obviously does NOT honor their own advertising and uses unethical schemes to bait you to obtain your personal information for their data bank.

Desired Settlement: just want the public to be aware of this company's unethical business practice

Business Response: We are sorry for this and want to make this up. 
Please provide an order number so we can make this up. 

6/7/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: i order a camera when the item deliver is was not the one i order so i return it and there then send me back it and told me there do not have that camera in-stock and there cannot refund me that i send it to a forwarder. i then info them that it was deliver to me and not a forwarder. but because i use a international number there think it was being deliver to a freight forwarder. i was was email them everyday until there told there look into it. now there told me that United state secret service is working to check it out . but i think there trying to rip me off here because i was a visitor in the USA and bought this item so there try to steal from me by sending a incorrect item Sent: Monday, May 11, 2015 5:33 PM Subject: RE: Shipping / Returns ---- (******************) Reference number: ****************** Please use this ticket number in any correspondence with us. Subject: Shipping / Returns ---- Dear Customer, Thank you for contacting us. Please advise which model camera you have received as well. It would also help if you can send a picture of what you have received. I have also copied chris from the secret service fraud division. He will assit me with this criminal investigation. We will do our best to find out what happened here. Sincerely,

Business Response: we need to follow protocol and have an investigation opened. 

Consumer Response:  

I am rejecting this response because:

my problem is not fix at yet when it fix then.


i was told that the US secret service with working on this.

 

Business Response: Do you have the order number please? 

5/16/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered my product on the 3/2/2015 and paid for overnight delivery. I was expecting my product to be delivered 3/3/2015. The product was not delivered until 3/6/2015. I paid for extra shipping that cost me $22 extra dollars. When I called to get my money back for the shipping they told me that their system wouldn't allow for refunds of delivery charges. This was my first time ordering through them and it will be my last. There is no customer service satisfaction at all.

Desired Settlement: simply refund the whole amount of the delivery coast $21.98. I don't think that would be to much to ask.

Business Response: Sorry for this mis hap. 

we went ahead and refunded for the $10.99 including the $11.00 from last time this is the shipping charges/ 

5/16/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Buydig accepted orders for a $579 sigma 18-300 camera lens around middle of Feb 2015. This was a preorder, however, the website claimed that the product would reach me by March 24th 2015. Since then, the lens has been in stock and available at many websites, however buydig claims they have not received the lens yet. They have been sitting on my money for nearly 2.5 months, interest free, and therefore I would not like to settle for a simple refund. For misguiding me, and dont know how many other customers, by false advertising of about a month long wait, they have been sitting on the money for 2.5 months.

Desired Settlement: Immediate delivery of order, or I expect them to return my money in full and also pay interest for hoarding the money when they had no intention of procuring the lens. Mind you I used amazon wallet for check out, and have received no direct communication from buydig on this order till date other than 'copy pasted' responses to my email inquiries about a status update.

Business Response: This is a pre order which was stated on the website when it was ordered. 

5/15/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased a monitor from BUYDIG.COM on April 26th. The website indicates the item is in BRAND NEW condition. However, when I received the product, it is a factory refurbished product with visible wear and tear, as well as loose parts in the monitor. The box was not even the retail box - it was a factory box with a bunch of parts inside getting banged up. Outside of the box even said "certified and re-inspected". That is NOT brand new. I had contacted BUYDIG.COM but the customer representative said they had sent me a brand new product. This made me very upset. I even showed them a picture of the monitor with a sticker that says "REFURBISHED". They have tricked me the consumer into thinking I was getting a new monitor. Then all they have offered me was a refund upon receiving my return. Now I am worried if I sent it back they will claim that I sent them the WRONG item (not brand new) and then not give me my money back or give me a partial refund. This is potentially a VERY BAD BUSINESS practice on their end and as a consumer I feel absolutely cheated! I demand my desired outcome to be carried out to ensure me that I will not be cheated by BUYDIG.COM.

Desired Settlement: 1) I want the company to issue me a full refund. 2) I want a pre-paid label to return the product and have the carrier pick up the products at my address. 3) Replace the product with their advertised condition as "BRAND NEW" and apply an additional 25% discount to my purchase price of $309.99. 4) Ship the product to me via EXPRESS for FREE.

Business Response: We are currently working with the customer to resolve this issue. 

5/13/2015 Problems with Product/Service | Complaint Details Unavailable
5/6/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I placed two orders from Buydig.com through ebay in December 2014, ********* and ********* with value $3500. The tracking information said they were delivered and signed by me on December.11. 2014. However, in fact, I never received them, and I have never signed for them either. I was in my office working when they were delivered to my house. I contacted the carrier Fedex and Buydig immediately after I discovered this. At first, the representative told me they can not file a claim because these package have been signed for. According to what I heard from the Local Fedex Office, the driver gave the packages to another guy who was hanging around my house without checking his identity. The signature they obtained was completely beyond recognition as my name. After failing to reach a solution with my credit card company (it took several months). I contacted Fedex's main office. They told me they will make the reimbursement if the shipper (Buydig.com) filed a claim and evidence can prove I was not present when the package was delivered (I've obtained the video surveillance footage of my workplace that can prove I was not at home at that time ). I'm also confirmed from Fedex that the shipper does have the right to file the claim even when it's been more than 90 days or with a signature on it. However, Buydig's customer service again turned down my claim request with the same reason. They refuse to file the claim for me even after I told them I have sufficient evidence to prove my absence. I think they are trying to protect the cooperation between them and Fedex, and their profit. They ignored the fact that Fedex lost my goods, and kept saying they can do nothing about it.

Desired Settlement: I wish the company to file a claim for me with Fedex or a specific Fedex manager who's in charge of this case (***** **** ********** *** ****) . After Fedex resolved this case with the evidence I provided, send me a refund check.

Business Response: Unfortunately this is way past the claim processing time. 

Consumer Response:
I am rejecting this response because:
They say this is passing the claim time, but in fact it is not. I reported this case to Buydig very early in December 2014, but they turned me down at that time with a invalid reason. I tried to solve this case in other ways, after that, but they didn't work. That's why I reclaim this case to them in March 2015. And according to the information I get, a Fedex case solving time frame is about 6 months, they still have the right to file the claim with Fedex for me, this is still solvable. All they need to do is to make a call to the Fedex manager, but they don't want to do that to me. Buydig is just doing this to protect their profit and cover up the fault Fedex made. 

Business Response: It looks like there was a $ 50.00 CREDIT back in the middle of December. 

I don't see any complaints wanting to do a return. 

5/6/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Ordered items and have not received them. Customer service is horrible and have not issued a refund.

Desired Settlement: Full Refund.

Business Response: we did issue a refund for $91.98 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.


4/14/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased a laptop from buydig online. It was shipped to me but I sent the item back in its original box unopened through Fedex. I refused shipment as I was told to do. No refund was issued.

Desired Settlement: Just issue a refund.

Business Response: We have refunded this account in full

4/14/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: "Bad business stay away from this site. They promise the product will be shipped the same day this is a lie! Check the site. They will not tell you that the product they advertise is no longer in stock. I had to call them several times to find out if they shipped out the product or not. Finally a customer service rep told me that it takes 2-5 business days to ship it and another 4 business days to arrive at the destination. I called back the next day this time the customer service rep told me that I will receive it the next day and it has been already shipped!!!! That was a pure lie! I called and also emailed customer service they emailed me back and said the product is of stock and will be re-ordered and will take few more days to arrive. I am tired of this run around. I asked for a refund they say it will take 48 to 72 hours to get my refund but actually 4 to 5 days according the customer service rep I spoke with. I called the billing dept to make sure the refund to my CC will done in a timely manner. they assured me that it will be done today by 7:00 PM. I will see!! I am very very disapointed! I got a call from Buydig.com this morning promised me that he will have the camara delivered tomorrow 03-31-2015 and reorder it and will have the tracking information by this afternoon. I waited till 4:30 PM CST and wanted to find out what happend to the tracking information. I was put on hold for over 30 minutes and I had to hang up. Buydig.com has charged me again. I will wait till tomorrow morning for confirmation. "

Desired Settlement: Deliver the product by 03-31-2015 as promised by the vendor.

Business Response: We're willing to work something out with the customer to make up for any trouble caused.
Our intention is only to make our customers happy. Please let us know what we can do to compensate you for your time and trouble. 

4/13/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Their customer service is quick to respond, but no action or follow-through happens. I ordered a product and fedex showed it as delivered, however, I did not actually receive it. I first contacted them on 12/12/15 and they quickly replied saying they will "contact FedEx and conduct an investigation for this missing package immediately. It may take up to 7-9 business days for the investigation to complete, once the investigation is complete and you do not have the merchandise, we can process your full refund. If FedEx delivers the merchandise to you, we would be more than glad to send them back to your house, pickup the merchandise, and return it to us for a full refund." Nothing happens. 1/13/15, I email them back and they told me the claims department will contact me for a reply. I replied immediately. 1/20/15 I email them back asking what is happening. They replied swiftly saying, that they "have forward this information to the claims department. They will process your request shortly." 2/10/15 I email them back because nothing is happening. The response: "I apologize for the inconvenience. I have sent your information over to my billing department so they can issue you a refund . Please allow 3-5 business days for the funds to post to your account ." It is now 2/26/15 and nothing has happened.

Desired Settlement: Refund

Business Response: We will issue the customer a full refund. 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
 
 

4/12/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: BuyDig delivered a 60" television that was defective. The television was returned and we have been waiting for reimbursement for over seven (7) months. The television was purchased with disaster preparedness funds from ****. They have claimed it was refunded through ****** and I have sent confirmation that it was not refunded. Currently receiving no response from the seller.

Desired Settlement: **** is requesting reimbursement of the amount paid for the television of $1,399.99. This is all we have been asking for.

Business Response: We apologize for any misunderstanding.
This account was refunded in full

4/12/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Website stated item in stock and will be delivered within 3-5 business days. Item not received after 5 business days and tracking number supposed to be emailed to you when your item is shipped. Never received a tracking number. Emailed customer service, No response. Call customer service and "****" tells me the item was supposed to be drop shipped from the manufacturer and he'll call me back with the status because he can't reach them. Never get a response from "****". Call customer service again and told the same thing. After almost two weeks get an email informing me the the manufacturer is out of stock and as soon as they have it available they will "rush to ship out" my item. Get a call from customer service explaining the same thing. Still receive NO tracking information and this is crucial because an adult signature is required and the item is being shipped to a residence. Had I known when I ordered the item that an adult signature was required, not mentioned in the ordering process, I would have had this shipped to my work. 10 business days after I placed my order, I come home to find a note from ***** Ground, not ***** Home Delivery or the "rush" shipping they promised, that they missed me and would attempt delivery on the next business day, not Saturday like ***** Home Delivery. I find the tracking number myself from the door tag so that I can figure out when ***** is coming back so I can take off work and wait for this item when it's back out for delivery. The short version to this story is that buydig.com doesn't stock this item at all. The manufacturer was not out of stock at all. The manufacturer shipped this item early the next morning the day after I reached Buydig.com's customer service in the afternoon. Buydig.com lied to me about the back order, lied to me about "rush" shipping and NEVER gave me any tracking information. From my point of view, buydig.com never placed my order with the manufacturer until I contacted them 3 times!!!

Desired Settlement: Fix your customer service issues, admit when you make a mistake, correct the mistake and attempt restitution.

Business Response: We certainly do our very best to make each experience a learning one. 

4/9/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Dear Sir/Madam, ***** delivered my Lens to the wrong address or someone stole it. BuyDig won't help me. ***** customer service believes that the driver did deliver it to the wrong address but BuyDig won't help and asks me to contact my credit card company instead. ***** customer service says BuyDig needs to file a claim regardless of what the tracking number says since they are the shipper. If I want to claim with ***** apparently I need a waiver letter from BuyDig, but someone at BuyDig keeps responding with a generic e-mail without reading my message. This is really the fault of both companies and it leaves me the consumer without any support. I have asked ****** to look into the matter and I will contact ******** ******* if necessary, but other consumers should be warned with this type of practice. If an item is purchased and delivered to the wrong address, the consumer should be protected no matter what the tracking number says. It also makes filing a claim with ***** impossible if the shipper refuses to assist the consumer. In this case both companies win and I lose my all my money. My order number was **********. The lens was a Sony SEL55210 - 55-210mm Zoom Lens and the total order price was $169.99.

Desired Settlement: I would like a refund.

Business Response: We shipped this to the address on file and this was delivered and signed by the customer. Therefore, we cannot refund this order. 

Consumer Response: Complaint: ********

I am rejecting this response because: The item was lost during shipping. ***** has allowed a claim to be filed by BuyDig,  so BuyDig is at fault for refusing to help. Item was signed for but not by the buyer since it was misdilivered by *****. This is a case of poor customer service by BuyDig.


Regards,

***** ****

Business Response: We're sorry, however, we suggest you contact your credit card bank for assistance. Perhaps you can file a claim. This case is closed, and we're unable to provide a refund. 

Consumer Response: Complaint: ********

I am rejecting this response because: BuyDig refuses to do anything; they instead ask that I claim with my credit card company. In this case BuyDig gets to keep all of my hard earned money, pass the real responsibility on to my credit card company, and provides no customer service. They have the option to claim with *****, which they will not do. ***** is responsible for making sure I receive my package, but BuyDig is responsible for giving me what I paid for. I hope this will be reflected in the BBB rating against them as a warning to other online shoppers. Thank you.



Regards,

***** ****

4/1/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On 12/18/14 I ordered a laptop and stylus from BuyDig,com. Both were gifts for family members. Unfortunately,they did not want the models that I purchased. Neither item was even opened. BuyDig. policy states that the customer has 45 days from date of purchase to return an item to receive a refund. I followed BuyDig's protocol for returns and called for a Return Authorization number. I received the same RA number for both items. I again followed their procedure for return, enclosed the invoice, the item in "original" condition, and the RA number clearly marked on the package. The carrier choice is up to the customer; I chose ***** since that was the carrier they used. Each item was packed separately and each box was clearly labeled, including the RA number. I paid an additional fee to have a "signature required" for the laptop. I tracked the packages and noted that they were delivered on January 12, 2015 at 12:16. ****** issued a credit for $14.95 for the return of the stylus, but there was no credit issued for the laptop which was delivered at the exact same time. I waited 3 days, as recommended on BuyDig's website, and called about the laptop credit. The rep (***) told me that they did not receive the laptop. I assured her that they did since I had proof of delivery and a signature; she told me they had no record of receiving it but would contact the receiving department and get back to me. She did not get back to me so I called again only to be told that she was still looking into it. Days later, I called again and received the same response. In the meantime, I contacted ***** who assured me there was no error and they have the record of receipt and a signature. I was never able to reach *** at her extension again, We called the general number and spoke to ****, a manager, who looked it up and said that it was delivered and we would have a credit in 3 days. Two weeks later - no credit; we can't reach either rep at their extensions.

Desired Settlement: Certainly, an immediate refund for goods that were returned unopened and shipped back at considerable expense (signature required, insurance). A follow up phone call from someone at BuyDig.com would have been nice. We've called 8 times since our last conversation with ****. This purchase has produced so much work for us - calling BuyDig, calling *****, obtaining ***** "secure" documentation, calls to ****** and **** - that we truly regret being taken in by BuyDig's website promises of easy returns. If they had at least followed up, we wouldn't have had to do all the time-consuming follow-ups and would have some faith in their guarantees.

Business Response: We have refunded the customer in full

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******** ****

2/5/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Dear officer I purchased Garmin 50LM 5 inch Touchscreen GPS Navigation System with Lifetime Map Updates on October 04, 2014. And my order number is WC18478201. And tracking number is 9261292700353124048255. The price of this GPS is $69.99. And I am requesting $69.99 refund. The reason is that I did not receive the merchandise. My order was sent to *******, according to USPS tracking system. However, I lived in *********. And I did not change my mailing address. So it is impossible that I could get my merchandise. I do not know who change my mailing address and I do not know why this person do that either. I have contacted with customer’s service for more than five times, and they just let me wait for their investigation. But I have been waiting for three months, there is no message or email about my refund.

Desired Settlement: I just want to get my refund.

Business Response: We mailed a check which cleared already to the customer, in the full amount 69.99

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

1/28/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: with reference to December 01, 2014,**********, at buydig.com, since the quality of good received were damaged (proof of picssend to customer care), i wanted to return thseproducts. I thought it was normal issue, this order contained 2 packages( each package has 7 piece luggage set that comes in a box). i asked customercare several times to send me the return ***** labels,inspite reminding them i had 2 pacakges, they sent me the same ***** tracking twice, when i went to ***** to ship them, they rejected asking me to get 1 ***** label /package. I have been trying to reach customer care, via email and thier customer support line. No response from any of the forms.

Desired Settlement: i Need refund of my bill amount, i am ready to ship -but not ableto get the customer service-

Business Response:

We mailed a check for the balance which was mailed….$69.99

And cleared

1/6/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered a Nikon D33300 camera, 18-55 VR II lens and 55-200 lens from the buydig.com website. The Condition listed clearly states "Brand new, USA Warranty". When I relieved the package, all of the items were marked "Refurbished". I emailed them, but they will supply only refurbished items, nothing brand new at all. I copied the web page from which I made the purchase, which shows the Condition stated above, which I sent them, but today that webpage has been removed from their site.

Desired Settlement: I wish them to take back the refurbished camera and 18-55 VR lens and send me brand new units as advertised on their website. They have offered a refund, but I want the new units with the full 1 year Nikon USA warranty.

Business Response: We have been in contact with this customer and are handling this in the customers favor

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** ********

12/29/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Bought Night Owl 45 security cameras and they didn't work. They wont answer phone or email. Don't know how to contact them to find out what to do.

Desired Settlement: would like camera that works or my money back. $179.00

Business Response: We authorized this return, and have since refunded the customer in full

10/10/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I received a defective ***** camera from buydig.com...and because of taking delivery of a defective product I have emailed customer service(as they request in their rules) explaining the defect and that I need a return authorization and shipping label. i actually emailed customer service on the very same day i received the camera. at this point i have emailed them repeatedly and still no response. I need to have an rma and a prepaid shipping label for the defective camera. seems they are ignoring my requests for a full refund. the camera has a scratched viewer screen...was missing viewing software and the pop up flash bar when extended in the flash mode is slanted at angle. i would like the settlement to be a prepaid return label and a full refund for the purchase price.thank you nj bbb***

Desired Settlement: i would like the settlement to be a prepaid return label and a full refund for the purchase price.thank you bbb***

Business Response: we have arranged to pay for the return shipping of the returned merchandise. 

Consumer Response: thank you...yes they have sent me a shipping label

***

10/6/2014 Guarantee/Warranty Issues | Complaint Details Unavailable
10/4/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I have placed my order for a goPro hero 3+ black edition camera for $389 on 14th of Aug. I paid by my credit card immediately. I checked their website the second day and found that the price went up to $394. And my order has not been shipped. I contacted the billing department but I didn't get any response.

Desired Settlement: Deliver the camera as soon as possible

Business Response: this was resolved

5/20/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered a Sigma lens form BuyDig.com for $299 in early January. The lens was shipped to my billing address and not my mailing address. I had just moved from *****  to *********. It wasn't until a phone call I made to the company in Febuary that I found out the lens was shipped from ******* back to Buydig. I was told I'd get a full refund since the lens was no longer in stock. By that time in Febuary I had switched banks and canceled my previous credit card. A refund to the card I had purchased the lens with did me no good. I hadn't gotten my new bank card in the mail yet and I tried to convince Buydig to put the refund on my boyfriends card but they refused. They said they would mail me a check instead which I happily agreed too. Two weeks later I hadn't received any check and I noticed the lens I wanted was back in stock. I called BuyDig to see if I could get the lens instead of the refund and they told me that the check was already being processed. Now I still haven't received my refund and it is the end of March. When I call back now I ask to speak directly to the manager. 9 times out of ten he is in a "meeting". The first time I spoke to the manager I asked for his name and he said ***** *. He refused to give me his full name. I gave him my current bank card information but he wouldn't give me his name. He said he'd call me back after he made sure he could put the refund on my new card. That was last week. I have gotten no refund or returned call. Now when I call they wont even put me through to manager *****. They tell me that he is working on my case, and will call me back when he figures it out. There is nothing to figure out. I feel so scammed. I found out *****'s full name. ***** ****** is the manager at Buydig.

Desired Settlement: I was planning on using the refund to re-buy the same lens at BuyDig if it was in stock. Now I'd rather spend twice that amount somewhere else, just to avoid giving BuyDig any more of my business.

Business Response:

We refunded the customer in full 

5/9/2014 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased a 24-70mm Canon lens on December 26, 2013. I contacted the seller about returning the item and they stated to simply refuse the shipment once it arrives, which I did. The item was sent back but a refund was never issued. I have never had possession of this item, and based upon the way they asked me to reject the package I am ineligible for protection from **** or the payment processor ******. I contacted the company which stated they would investigate and suddenly stopped responding to my inquiries.

Desired Settlement: I either want my product or a refund. I deserve one or the other. I have been out of my $1899 for almost 90 days and the company will not communicate with me.

Business Response:

In response to the customers complaint, we have refunded the customer in full

4/7/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On 1/8/2014 I placed an online order with BuyDig for 3 items (digital camera, printer, photo paper) that together qualify for a rebate of $400. The items were shipped and arrived on 1/15/2014; however, one of the items (the printer) appeared to have been damaged. I worked with BuyDig customer service to initiate shipping the item back for an exchange. During my correspondence with BuyDig, I ask to confirm that the item, once received, will be processed as an exchange, not as a return. I specifically request for an exchange to processed since the terms/conditions of the rebate require that all the qualifying items be on the same purchase. I bring the large and heavy (50+lbs) box to the nearest Fedex location and have the item shipped back to BuyDig to be processed as an exchange. On 1/18/2014, I get a written confirmation from BuyDig that it would be an exchange. On 2/5/2014, I get a written confirmation that BuyDig will process the item as an exchange, not as a return. On 2/10/2014 (the day the item arrived back at BuyDig), I get another confirmation that the item would be processed as an exchange and that the replacement item would be shipped out to me in 24-48 hours. On 2/11/2014, I get an automated email from BuyDig indicating that the return/refund was processed. I asked BuyDig what the item was returned/refunded rather than exchanged/replaced as I had requested and as BuyDig had confirmed. BuyDig responded indicating that they do not process exchanges. As of now, I do not have the item (printer) I originally ordered, and I am no longer qualified for the $400 rebate since BuyDig processed the item as a return rather than as a exchange as I had requested and been promised. I would consider this as unethical and deceptive business practice.

Desired Settlement: I am providing BuyDig with two options here. 1) I am requesting for BuyDig to ship me an undamaged new replacement item (printer) that they wrongfully processed as a return at a discount for the hassle that I have had to go through. In addition, I am requesting for BuyDig to issue a refund check in the amount of $400 to cover the rebate that I would have qualified for had BuyDig processed the item as an exchange rather than a return. 2) Issue me an additional refund check for $200 without returning the remainder of the order so that I can purchase the printer elsewhere.

Business Response: We have spoke with the customer. We sent the customer an exchange via 3 day air as agreed. We apologize for the trouble, and have worked this out. 

Consumer Response: Complaint: 9924502

I am rejecting this response because:


BuyDig needs to admit to its unethical business practice.  They try to impose policies regarding purchases that are contrary to those posted on their website.  In this instance, customer service repeatedly indicated that they do not allow product exchanges, only return/re-purchase.  On the website they offer exchanges.

I will not consider this complaint as closed/resolved until I have received the rebate for the item purchased.

 





























4/1/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I noticed someone accessed my ****** account without authorization, and made a very large purchase at BuyDig.com BuyDig is located on the East Coast and I live in ** - I cannot call BuyDig while I am at work - but BuyDig is closed by the time I get home in the evening, because of the time difference. So, I sent customer service an urgent plea requesting help and explained someone had just hacked my account, made a purchase, and payment was "pending." I asked for assistance in stopping the sale from proceeding and in not taking any money from my account since it was not authorized by me. Not only have I not gotten a response from that e-mail requesting help, I received an e-mail thanking me for my $500.00+ purchase!

Desired Settlement: I want 2 things to happen - 1. I want my money returned to me and I have filed a complaint with *** ***. 2. I want companies that are willing to accept orders any time of day or night, i.e., willing to take money out of someone's bank account in the southwestern part of the US, then I expect there to be an emergency customer service number where a live person is available to triage calls, and intervene when/as necessary. If a company is not willing to have someone available at 10 - 11pm, which is when some devious theft stole my identity, then that company should not be accepting orders or taking money during those hours when no one is available, for example - emergency customer service or emergency fraud contact person.

Business Response: We apologize for the delayed response. We have refunded the customer in full

3/28/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I have purchased 2 ******* *** pot sets and have never received them. After calling and informing buydig.com they said that I should receive e-mail shortly and that my money will be refunded. I have called several times thereafter because I have not received any e-mail confirmation about the refund nor refund. When I called today, the phone service is not working even if on hours of operation it says it should be. I still do not have my refund.

Desired Settlement: I just want buydig.com to refund my money as promised.

Business Response: We apologize for the delay. We have refunded the customers account successfully

3/24/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I have purchased a 2 TB passport HD on 12/13 from buydig. They ended up sending me a samsonite suitcase instead and it took more than a week to figure out that it is from them as it didn't have my invoice in it. I have contacted customer service on 12/26. The rep I spoke with asked me to send a pic of the box that I got along with shipping label. He told me that he will get back with me in couple of days and get the issue resolved. I have contacted the same rep through email couple of times, updating my contact information along with my ph # and asking for an update. I haven't received any response. I have been calling buydig every other day asking for ***** ( he is the customer rep I spoke initially ) for last 2 weeks and the reps I spoke with always told me that he is away from his desk and they will get him to respond/get with me by end of day which never happened and this has happened more than 6 times . It is more than 5 weeks since I ordered hard drive and my whole holidays went by without it where I had time to organize my stuff around. I finally got hold of supervisor and he has no understanding of a consumer and he doesn't have basic courtesy. All he says gemme the suitcase back and I will then address Hard Drive. they haven't responded on what they want me to do for 4 weeks. they didn't even care for the request I made in email requesting for speedy delivery of hard drive so that I can get some stuff done during holidays on 12/26 . I had the box in garrage and my maid ended up recycling the box. Now, they want the suitcase back in original box or they wont take it. I had tried more than I should requesting for what they want me to do which should've been other way as they are the ones who screwed up in first place. I was willing and being patient for more than 5 weeks. I have spent enough time on this and I don't think this is way to run consumer based business. They don't know how to treat customers and value their time.

Desired Settlement: order #*********. I want a full refund or hard drive shipped to me immediately. They can send me the box with return shipping label and get the suitcase picked up. I don't have time any more to shop around for boxes and getting the wrong item shipped back to them. I have spent too much time on this to find out a resolution or finding out the status. They didn't even care to get back to me and tell me the status or how to resolve it. I wish this never happens to any other person. It is very frustrating for lack of communication and no intention to resolve the issue on good terms.

3/21/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I tried to place an order online with Buydig.com Feb 1, 2014. The order was never processed yet a pending charge was placed on my credit card. The card company says it takes 30 days to remove pending charge. Buydig.com claims they cant help.

Desired Settlement: I would like them to contact credit card company to have pending charges removed so I can make purchase.

Business Response: We confirmed the customers funds were refunded. 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Regards,

**** *********




















1/27/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I bought an **** laptop from Buydig.com. order number : ********** Product Model : ***** Product S/N : *************** product link at *********** *********************************************************** This laptop should have i7 processor. but i got my laptop, it is i5 processor. i contact them several times and they tried to kick me to****. but when i contacted****, they kicked me back to buydig. i spend my time and keep my patience with both buydig and****, but none of them try to solve the problem.

Desired Settlement: i need a **** ************ laptop with i7 processor as they advertised

Business Response: Please contact our customer service line. We will authorize the return for you'
*** *** ****

1/27/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I need an RMA to return a new defective DVD player. My order number ********** was placed on Nov 29, 2013 for a ******* ******** Blu Ray player. Customer ID*********. I have tried calling BuyDig but always got a recording saying it was closed, even under standard business hours looking for an RMA to return the defective unit. I have emailed a request for an RMA with no response, and have again emailed 12/27/2014.

Desired Settlement: Get an RMA to return the DVD player and credit my account for a full refund for the defective product.

Business Response: We authorized this return, and have since refunded the customer. 

1/20/2014 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: Item was received shortly after the 14th November. I emailed their customer support and no response. I then emailed them again about a week later and still no response. The Cuisinart SS-700 system I received did not work upon receipt. I even went to the trouble of calling Cuisinart who informed me after trouble shooting that the water pump was faulty. I have also notified PayPal and my credit card company to file a charge against them.

Desired Settlement: I would like the unit switched for a working unit.

Business Response: Please contact us at *** *** ***** We will authorize your return for you

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:
The item was finally returned for a replacement however after increasing the price they issued a refund instead of sending a replacement as was requested. I accepted the refund and decided to no longer use buydig.com due to this whole experience.

Regards,

***** *****




















1/10/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I placed an order with BuyDig through **** with item#************ on Tuesday, Dec 3, 2013 and the package was supposed to arrive on Fri. Dec. 13. I have yet to receive this package. I first emailed their customer service and was told on Dec 11 that the item would guarantee to ship that night. I checked the tracking number and there is still no updates. I called their customer service on Dec 12 and the CSR informed me that they do not have any in stock but would have some by Friday and that they would overnight by package. They still failed to contact me about this inquiry and they still have not shipped my package. I checked with their website on Dec 17 and it appears they have product in stock but they won't give me my product. I already paid the seller in full but I have not received my product.

Desired Settlement: I expect to be contacted by the CSR informing me of any status updates of my product and its overnight shipping status. I also expect to receive the "Free Hoya NXT UV Multi Coated filter and 3pc. Lens Cleaning Kit $60 Value! with the purchase of this Lens! " that is quoted on their website. I expect discount voucher/compensation for a future purchase.

Business Response: We apologize for the trouble. We have since refunded the customers' account in full

12/24/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Order#********** was placed on 11/26/2013. As of today (12/6/2013) I have not received the item. Order summary page provides Tracking Id which links to Fedex. But, when I contacted customer support I came to know the shipment is being done via USPS and not FedEx.

Desired Settlement: Expedited Delivery of Order.

Business Response: the account has been refunded. 

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Regards,

******** ******




















12/3/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: i purchased a professional audio player. the outside package was fine, the inside package looked fine, however when i opened the package the actual player was missing. i told buydig.com to respond and they opened a ***** inquiry. ***** said that since i signed for the package they won't compensate me. BUT, i couldn't have gotten the package without signing for it, and i don't think it is the problem with ***** as the package came nicely packed. the issue is with buydig.com. i've purchased from them multiple times before and the service has been great, i just want them to right this issue as well.

Desired Settlement: i have gone ahead and purchased this product from some other place, please refund the full amount to my debit card. thank you.

Business Response: Since we shipped the customer's product, and it was delivered and signed for, we cannot refund the customer. We suggest the customer contact their credit card bank, and dispute this, we appreciate our customers' concern, however, at this point, we cannot refund the customer for merchandise we shipped and scanned. 


Consumer Response:
Complaint: *******

I am rejecting this response because: i could not have taken the package without signing for it, and without signing for it, I would not have been able to know if everything in there was fine. This is a case of catch-22 which I couldn't possibly be aware of.



Regards,

**** *****





























Business Response: Once again, please dispute this with your bank and we will be happy to arbitrate. We have done our job here, and would be happy to see this work out to your advantage. 

12/2/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: On November 6 I saw an advertisement on dealmac.com, at this url: http://dealmac.com/LG-32-720-p-LED-LCD-HDTV-for-200-free-shipping/895880.html Text of the ad: BuyDig via eBay offers the LG 32" 720p LED-Backlit LCD HD Television, model no. 32LN520B, for an in-cart price of $199.99 with free shipping. That's the lowest total price we could find by $29 and the cheapest LG 32" 720p LED LCD HDTV we've seen. Features include a 1366x768 (720p) native resolution, USB, and two HDMI inputs. Deal ends November 8 at 11:19 am ET. I waited until November 7 around 11:30 a.m. AZ time, and went to buy the TV from Buydig for the price indicated. They had changed the price to $249.99. It had been at the $199.99 mentioned when I checked on November 6th in the evening. It seems that Buydig.com advertised the price not only on dealmac.com, but several other deal sites around the internet. With the expiration of November 8 at 11:19 am. Then they changed the price at least 24 hours before the cutoff date. I contacted dealmac.com about it. Their response: Hello ****, Thanks for contacting us. We always verify every deal before posting, but merchants can expire offers at any time without notice. We're sorry for any inconvenience. Cheers, ***** | DealNews ================ I emailed the business through their reseller store on eBay. They had not responded in over 12 hours, so I contacted eBay. eBay agreed that the behavior is suspicious and informed me that they will notify a supervisor to monitor the buydig account for repeated similar behavior. Buydig finally responded, almost 48 hours after I emailed them, and AFTER the cutoff time of their sale, at 11:23 AZ time on November 8, with a simple short response: Dear smtips, I apologize, we no longer have this item available at that price. - buydig

Desired Settlement: I want them to sell me the TV at the price they advertised it at. I was within their sale date. They canceled the sale price over 24 hours before their cutoff date that THEY posted. Then they waited until AFTER the sale date was ended and told me it's no longer available at that price. This is blatant false advertising designed to drive traffic to the site. This is a false promise to consumers claiming a sale price for a certain period of time, then "changing the deal" with no warning. Retail stores don't allow this. If they advertise a certain sale price until a certain date, they can't change the deal without risk of litigation for false advertising. Why should an online business be any different? Buydig thinks they can just up and chage the price in midstream a day before the sale date ends. It should be noted they were NOT out of stock on the item, it WAS available at all times during these two days. They need to be held to the advertised price or be considered criminals.

Business Response: Dear customer. 
Please amend the negative ratings and comments written of us. I would like to assist you. I am willing to honor this price. Please send me a live chat request or email me at ******************
I will honor your deal and make sure you're a happy customer and one who will return to us. 

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. The business more than satisfied my request and honored the advertised price. I'm very pleased with the professionalism and attention to the complaint. I will purchase from them in the future.

Regards,

**** *******




















11/19/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased a Pentax K30 camera body and SMC Pentax-DA 18-55mm zoom AL WR lens kit from BuyDig.com (Order #**********) on August 18, 2013 via their website. This camera/lens combination are well known for being highly weather resistant (hence the WR logo on the camera body and lens.) When I received the shipment, I found that I actually received a cheap (non-weather resistant) lens (SMC Pentax-DAL 18-55mm AL zoom lens (no WR on the lens.) I contacted Buydig.com (pointing out the problem and asking for a resolution), but never heard from them. I had a photoshoot in wet conditions shortly thereafter, so I was forced to order the correct lens from Amazon.com ($179.00.) Side by side, it is obviously that the two lenses are quite different cosmetically and performance-wise (most notable is the fact that the lens shipped by Buydig.com is NOT a WR lens, as advertised.) I have many side-by-side photos comparing the two lenses, and would be happy to send them to you. Since it appears that there is no way to attach them to your website form, I will list links below. Here is the listing on the Buydig.com website: http://www.buydig.com/shop/product.aspx?sku=PKK301855K&ref=dealtime&omid=113&CAWELAID=1471831205& Under SPECIFICATIONS towards the bottom of the page under Miscellaneous Package Contents K-30 The Outdoor SLR smc PENTAX DA 18-55mm F3.5-5.6 AL WR (The last 4 lines were copied and pasted directly from their website.) I have emailed Buydig.com 3 times since September 1, 2013 (last time was September 9th) and have had no response.) (I can forward the messages I emailed Buydig.com at: customerservice@buydig.com, if needed.) Here are my side-by-side photos of the two lenses. The lens shipped by Buydig.com is on the left in all photos, the correct WR lens is on the right in all photos: *************************************** **************************************g ***********************************.*** ***********************************.***

Desired Settlement: Since there is nothing wrong with the K30 camera body (and I have already registered it, updated the firmware and software, and customized the settings for my photography), I just ask that Buydig.com refund part of the price that was necessary to purchase the correct WR weather resistant lens (which I purchased for $179.00 from Amazon.com.) I ask that they pay me $75 (check) and I will return the incorrect lens to Buydig.com at my expense.

Business Response: We certainly had an error in our advertisement, and we would like to offer our customer the opportunity to return this package for a full refund, including shipping charges, and/or, we can offer our customer a refund of $50.00 to keep it. 

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

*** $50 check mailed to ****** ******, *** ********* ******, *** ********, **** *****, per agreement ***

Regards,

****** ******




















Consumer Response: Since I agreed to settle with buydig.com ($50 check sent to me) on September 30,2013. I have not heard from buydig.com nor have a received the check for $50. 





























Business Response: As agreed, We sent our customer $50.00 to his Paypal account. 

10/23/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Bought an item on Ebay (Item #3*********16) and invoice #******** for a Nikon Coolpix camera. When I first got it i looked over it and it seemed fine but then I tried the camera once again weeks later then it was broken. The hatch to the camera door where the batteries go into was broken. I contacted Ebay and opened a case to request refund back but Ebay said the seller had only a 45 day return policy and that I had no recourse. Then I contacted Buydig.com to see what else they could do and they informed me that I had a 1-year warranty on camera dn for me to send it back to the manufacturer. I did at my own expense and asked buydig.com if they failed to honor the warranty then would I get a efund from Buydig.com and the rep on the phone said I would. I then sent it back to Nikon and they said it had to of been user error and that to repair the camera it woudl cost me $74.15. I then called Buydig.com back to see if they would honor my request for a refund since they were the ones who advised that I send it back to the manufacturer and if they refused to honor warranty that I would get a refund. Then the rep told me on the phone to email a man named ****** and I did with copy of the letter I got from the manufacturer. ****** said it was our fault and it was not their fault and they would not refund me. Buydig.com lied when they said they woudl refund me if I send it back to manufacturer and they refused to honor refund. That was just a tactic to get me off the backs of Buydig.com for them knowingly seeling me a broken camera.

Desired Settlement: I want my money back for a broken camera that was sold to me. I tried sending it to the manufacturer per the request of Buydig.com but manufacturer won't honor waranty and fix camera. Buydig.com should honor their requests for refunds when one is promised over the phone.

Business Response: Would it be fair if we refunded 75.00 toward your account? We want to be fair to you, as you are a valuable customer

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.
I will accept $75 as a refund for this broken camera. Thank you.
Regards,

*****l ******




















10/4/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I requested a refund of $129.63 on Jul 31. The refund was granted to me but was never sent. I have been contacting BuyDig.com for over a month trying to resolve this issue. They have been giving me the same run-around each time I call. The following has typically happened during each phone call. A service rep will answer the phone and check with the refund manager. After a few minutes, they respond to me by saying that the refund has just posted and I will receive this in 3-5 days. This has happened on 3 separate occasions over the last six weeks and has become increasingly frustrating.

Desired Settlement: A refund of $129.63

Business Response: Apologize for such a delay. The customers' account was now refunded in full, as requested. 

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******. Although I did receive a refund for my purchase, I never had the refund issued by them. I had to go through Amazon after months of frustration with this business. So I would say I am satisfied with Amazon, but will never purchase from BuyDig.com.



















9/23/2013 Problems with Product/Service | Complaint Details Unavailable
9/4/2013 Problems with Product/Service | Complaint Details Unavailable
8/21/2013 Problems with Product/Service | Complaint Details Unavailable
8/16/2013 Advertising/Sales Issues | Complaint Details Unavailable

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

8 Customer Reviews on buydig.com
Positive Experience (0 reviews)
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