This business is not BBB accredited.

Burlington Coat Factory Warehouse

Find a Location

Phone: (609) 387-7800 1830 N Route 130, Burlington, NJ 08016 http://www.coat.com View Additional Web Addresses


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Burlington Coat Factory Warehouse include:

  • Failure to respond to 26 complaint(s) filed against business
  • 12 complaint(s) filed against business that were not resolved

Factors that raised the rating for Burlington Coat Factory Warehouse include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size


Customer Complaints Summary Read complaint details

112 complaints closed with BBB in last 3 years | 40 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 6
Billing/Collection Issues 6
Delivery Issues 13
Guarantee/Warranty Issues 3
Problems with Product/Service 84
Total Closed Complaints 112

Customer Reviews Summary Read customer reviews

1 Customer Review on Burlington Coat Factory Warehouse
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: September 14, 1974 Business started: 01/01/1972 Business incorporated 06/30/1972 in NJ
Type of Entity

Corporation

Business Management
Ms. Megan Williams, Call Center Experience Manager
Contact Information
Principal: Ms. Megan Williams, Call Center Experience Manager
Business Category

Outlets - Stores, Factory, Mills Mens Clothing & Furnishings - Retail Shoes - Retail Sportswear - Retail Womens Apparel - Retail Clothing - Retail Baby Carriages & Strollers Discount Stores

Alternate Business Names
Burlington Coat Factory

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    1830 N Route 130

    Burlington, NJ 08016 (609) 387-7800

  • THIS LOCATION IS NOT BBB ACCREDITED

    2006 Route 130

    Burlington, NJ 08016

  • THIS LOCATION IS NOT BBB ACCREDITED

    2495 US Highway One

    Lawrenceville, NJ 08648

  • THIS LOCATION IS NOT BBB ACCREDITED

    998 Newton St

    North Brunswick, NJ 08902

  • THIS LOCATION IS NOT BBB ACCREDITED

    1025 W Patrick St

    Frederick, MD 21702

  • THIS LOCATION IS NOT BBB ACCREDITED

    1600 Havenwood Rd

    Baltimore, MD 21218

  • THIS LOCATION IS NOT BBB ACCREDITED

    1955 E Joppa Rd Fl #2, Building C

    Baltimore, MD 21234

  • THIS LOCATION IS NOT BBB ACCREDITED

    2639 Housley Rd

    Annapolis, MD 21401

  • THIS LOCATION IS NOT BBB ACCREDITED

    6901 Security Blvd

    Baltimore, MD 21244

  • THIS LOCATION IS NOT BBB ACCREDITED

    7000 Arundel Mills Cir

    Hanover, MD 21076

  • THIS LOCATION IS NOT BBB ACCREDITED

    1 Crossgates Mall Rd
    # A108

    Albany, NY 12203

  • THIS LOCATION IS NOT BBB ACCREDITED

    1340 Long Pond Rd.

    Rochester, NY 14626

  • THIS LOCATION IS NOT BBB ACCREDITED

    1551 Niagara Falls Blvd.

    Amherst, NY 14228

  • THIS LOCATION IS NOT BBB ACCREDITED

    1881 Ridge Road

    West Seneca, NY 14224

  • THIS LOCATION IS NOT BBB ACCREDITED

    2001 Walden Ave.

    Cheektowaga, NY 14225

  • THIS LOCATION IS NOT BBB ACCREDITED

    3333 W. Henrietta Rd.

    Rochester, NY 14623

  • THIS LOCATION IS NOT BBB ACCREDITED

    3333 West Henrietta Road

    Rochester, NY 14623

  • THIS LOCATION IS NOT BBB ACCREDITED

    601 Harry L Dr

    Johnson City, NY 13790

  • THIS LOCATION IS NOT BBB ACCREDITED

    Rainbow Mall

    Niagara Falls, NY 14301

  • THIS LOCATION IS NOT BBB ACCREDITED

    1 Padanaram Rd

    Danbury, CT 06811

  • THIS LOCATION IS NOT BBB ACCREDITED

    268 New London Shopping Center

    New London, CT 06320

  • THIS LOCATION IS NOT BBB ACCREDITED

    495 Union St Ste 139

    Waterbury, CT 06706

  • THIS LOCATION IS NOT BBB ACCREDITED

    533 S Broad St

    Meriden, CT 06450

  • THIS LOCATION IS NOT BBB ACCREDITED

    80 Boston Post Rd

    Orange, CT 06477

  • THIS LOCATION IS NOT BBB ACCREDITED

    800 Barnum Avenue Cutoff

    Stratford, CT 06614

  • THIS LOCATION IS NOT BBB ACCREDITED

    940 Silver Ln

    East Hartford, CT 06118

  • THIS LOCATION IS NOT BBB ACCREDITED

    2500 Central Park Avenue

    Yonkers, NY 10701

  • THIS LOCATION IS NOT BBB ACCREDITED

    444 Route 211 East

    Middletown, NY 10941

  • THIS LOCATION IS NOT BBB ACCREDITED

    129 Nature Park Rd

    Greensburg, PA 15601

  • THIS LOCATION IS NOT BBB ACCREDITED

    3000 Mountain View Drive

    West Mifflin, PA 15122

  • THIS LOCATION IS NOT BBB ACCREDITED

    330 Mall Annex

    Monroeville, PA 15146

  • THIS LOCATION IS NOT BBB ACCREDITED

    339 Sixth Ave

    Pittsburgh, PA 15222

  • THIS LOCATION IS NOT BBB ACCREDITED

    4000 Oxford Dr

    Bethel Park, PA 15102

  • THIS LOCATION IS NOT BBB ACCREDITED

    4801 McKnight Rd

    Pittsburgh, PA 15237

  • THIS LOCATION IS NOT BBB ACCREDITED

    14700 Baltimore Ave

    Laurel, MD 20707

  • THIS LOCATION IS NOT BBB ACCREDITED

    Baltimore Pike & Oak Lane

    Clifton Heights, PA 19018

  • THIS LOCATION IS NOT BBB ACCREDITED

    3200 Donnell Drive

    Forestville, MD 20745

  • THIS LOCATION IS NOT BBB ACCREDITED

    32B Runway Road

    Levittown, PA 19057

  • THIS LOCATION IS NOT BBB ACCREDITED

    2424 East Lincoln Hwy

    Langhorne, PA 19047

  • THIS LOCATION IS NOT BBB ACCREDITED

    11284 James Schwartz Circle

    Fairfax, VA 22030

  • THIS LOCATION IS NOT BBB ACCREDITED

    3516 S Jefferson Street

    Falls Church, VA 22041

  • THIS LOCATION IS NOT BBB ACCREDITED

    7685 Sudley Rd.

    Manassas, VA 20109

  • THIS LOCATION IS NOT BBB ACCREDITED

    840 Scranton/carbondale Hwy
    Eynon Plaza

    Eynon, PA 18403

  • THIS LOCATION IS NOT BBB ACCREDITED

    407 Spring St.

    Wilkes Barre, PA 18702

  • THIS LOCATION IS NOT BBB ACCREDITED

    2661 MaCarthur Road

    Whitehall , PA 18052

  • THIS LOCATION IS NOT BBB ACCREDITED

    600 N Frederick Avenue

    Gaithersburg, MD 20877

  • THIS LOCATION IS NOT BBB ACCREDITED

    11284 James Stewart Circle

    Fairfax, VA 22030

  • THIS LOCATION IS NOT BBB ACCREDITED

    2700 Potomac Mills Circl

    Prince Williams, VA 22192

  • THIS LOCATION IS NOT BBB ACCREDITED

    3420 Donnell Dr

    Forestville, MD 20747

  • THIS LOCATION IS NOT BBB ACCREDITED

    3515 S Jefferson St

    Baileys Cross Rds, VA 22041

  • THIS LOCATION IS NOT BBB ACCREDITED

    47100 Community Plaza

    Sterling, VA 20164

  • THIS LOCATION IS NOT BBB ACCREDITED

    6158 Greenbelt Rd

    Greenbelt, MD 20770

  • THIS LOCATION IS NOT BBB ACCREDITED

    7685 Sudley Rd.

    Manassas, VA 20109

  • THIS LOCATION IS NOT BBB ACCREDITED

    8661 Colesville Rd.

    Silver Spring, MD 20910

  • THIS LOCATION IS NOT BBB ACCREDITED

    3420 Donnell Dr

    Forestville, MD 20747

  • THIS LOCATION IS NOT BBB ACCREDITED

    3515 S Jefferson St

    Baileys Cross Rds, VA 22041

  • THIS LOCATION IS NOT BBB ACCREDITED

    6158 Greenbelt Rd

    Greenbelt, MD 20770

  • THIS LOCATION IS NOT BBB ACCREDITED

    6200 Greenbelt Road

    Greenbelt, MD 20770

  • THIS LOCATION IS NOT BBB ACCREDITED

    2700 Potomac Mills Circl

    Prince Williams, VA 22192

  • THIS LOCATION IS NOT BBB ACCREDITED

    3286 Crain Hwy

    Waldorf, MD 20601

  • THIS LOCATION IS NOT BBB ACCREDITED

    9167 Roosevelt Boulevard
    Northeast Shopping Center

    Philadelphia, PA 19114

  • THIS LOCATION IS NOT BBB ACCREDITED

    West Chester Pike

    Manoa, PA 19050

  • THIS LOCATION IS NOT BBB ACCREDITED

    1563 Franklin Mills Circle

    Philadelphia, PA 19154

  • THIS LOCATION IS NOT BBB ACCREDITED

    908 West Street Road

    Warminister, PA 18974

  • THIS LOCATION IS NOT BBB ACCREDITED

    1090 Union Deposit Road

    Harrisburg, PA 17111

  • THIS LOCATION IS NOT BBB ACCREDITED

    2090 Lincoln Highway East

    Lancaster, PA 17602

  • THIS LOCATION IS NOT BBB ACCREDITED

    200 Cincinnati Mills Dr
    Cincinnati Mills Mall

    Cincinnati, OH 45240

  • THIS LOCATION IS NOT BBB ACCREDITED

    4293 Winston Ave

    Covington, KY 41015

  • THIS LOCATION IS NOT BBB ACCREDITED

    5245 Ridge Ave

    Cincinnati, OH 45213

  • THIS LOCATION IS NOT BBB ACCREDITED

    31001 Harper Ave

    Roseville, MI 48066

  • THIS LOCATION IS NOT BBB ACCREDITED

    29729 Southfield Road

    Southfield, MI 48076

  • THIS LOCATION IS NOT BBB ACCREDITED

    4128 Baldwin Rd. A401

    Auburn Hills, MI 48326

  • THIS LOCATION IS NOT BBB ACCREDITED

    29720 Southfield Rd

    Southfield, MI 48076

  • THIS LOCATION IS NOT BBB ACCREDITED

    28746 Dequindre Road

    Warren, MI 48092

  • THIS LOCATION IS NOT BBB ACCREDITED

    2292 Tittabawassee

    Saginaw, MI 48603

  • THIS LOCATION IS NOT BBB ACCREDITED

    31940 Gratiot

    Roseville, MI 48066

  • THIS LOCATION IS NOT BBB ACCREDITED

    16301 Ford Road

    Dearborn, MI 48126

  • THIS LOCATION IS NOT BBB ACCREDITED

    22331 Eureka Road

    Taylor, MI 48180

  • THIS LOCATION IS NOT BBB ACCREDITED

    9321 Telegraph Road

    Redford, MI 48239

  • THIS LOCATION IS NOT BBB ACCREDITED

    3500 S. US Highway 41

    Terre Haute, IN 47802

  • THIS LOCATION IS NOT BBB ACCREDITED

    7150 E Washington Street

    Indianapolis, IN 46219

  • THIS LOCATION IS NOT BBB ACCREDITED

    8315 Center Run Drive

    Indianapolis, IN 46250

  • THIS LOCATION IS NOT BBB ACCREDITED

    2909 Richmond Road

    Lexington, KY 40511

  • THIS LOCATION IS NOT BBB ACCREDITED

    9070 Dixie Highway Suite 23

    Louisville, KY 40258

  • THIS LOCATION IS NOT BBB ACCREDITED

    3560 Bardstown Rd

    Louisville, KY 40218

  • THIS LOCATION IS NOT BBB ACCREDITED

    9824 Atlantic Blvd

    Jacksonville, FL 32225

  • THIS LOCATION IS NOT BBB ACCREDITED

    3250 Airport Blvd.
    Springdale Mall

    Mobile, AL 36606

  • THIS LOCATION IS NOT BBB ACCREDITED

    5445 Atlanta Highway

    Montgomery, AL 36109

  • THIS LOCATION IS NOT BBB ACCREDITED

    1615 Montgomery Highway

    Birmingham, AL 35216

  • THIS LOCATION IS NOT BBB ACCREDITED

    7001 Crestwood Blvd

    Birmingham, AL 35210

  • THIS LOCATION IS NOT BBB ACCREDITED

    2589-A Eric Lane

    Burlington, NC 27215

  • THIS LOCATION IS NOT BBB ACCREDITED

    3022 High Point Rd.

    Greensboro, NC 27403

  • THIS LOCATION IS NOT BBB ACCREDITED

    6125 University Dr.

    Huntsville, AL 35806

  • THIS LOCATION IS NOT BBB ACCREDITED

    297 N. Seven Oaks

    Knoxville, TN 37922

  • THIS LOCATION IS NOT BBB ACCREDITED

    4075 Elvis Presley Blvd

    Memphis, TN 38116

  • THIS LOCATION IS NOT BBB ACCREDITED

    4991 Stage Rd.

    Memphis, TN 38128

  • THIS LOCATION IS NOT BBB ACCREDITED

    5100 Park Ave

    Memphis, TN 38117

  • THIS LOCATION IS NOT BBB ACCREDITED

    6480 Winchester Rd

    Memphis, TN 38115

  • THIS LOCATION IS NOT BBB ACCREDITED

    3250 Airport Blvd.
    Springdale Mall

    Mobile, AL 36606

  • THIS LOCATION IS NOT BBB ACCREDITED

    6303 W. Broad St.

    Richmond, VA 23226

  • THIS LOCATION IS NOT BBB ACCREDITED

    11301 NW 12 St.

    Miami, FL 33172

  • THIS LOCATION IS NOT BBB ACCREDITED

    9839 S. Military Trail

    Boynton Beach, FL 33436

  • THIS LOCATION IS NOT BBB ACCREDITED

    2252 University Square Mall

    Tampa, FL 33612

  • THIS LOCATION IS NOT BBB ACCREDITED

    7351 Seminole Blvd

    Seminole, FL 33772

  • THIS LOCATION IS NOT BBB ACCREDITED

    1205 Cortez Rd W

    Bradenton, FL 34207

  • THIS LOCATION IS NOT BBB ACCREDITED

    1725 34th St N

    Saint Petersburg, FL 33713

  • THIS LOCATION IS NOT BBB ACCREDITED

    2216 University Square Mall

    Tampa, FL 33612

  • THIS LOCATION IS NOT BBB ACCREDITED

    2244 University Square Mall

    Tampa, FL 33612

  • THIS LOCATION IS NOT BBB ACCREDITED

    2244 University Square Mall

    Tampa, FL 33612

  • THIS LOCATION IS NOT BBB ACCREDITED

    2252 University Square Mall

    Tampa, FL 33612

  • THIS LOCATION IS NOT BBB ACCREDITED

    25805 US Highway 19 N

    Clearwater, FL 33763

  • THIS LOCATION IS NOT BBB ACCREDITED

    3941 Cattlemen Rd

    Sarasota, FL 34233

  • THIS LOCATION IS NOT BBB ACCREDITED

    3950 Britton Plaza

    Tampa, FL 33611

  • THIS LOCATION IS NOT BBB ACCREDITED

    4650 S Cleveland Ave Ste 13A

    Fort Myers, FL 33907

  • THIS LOCATION IS NOT BBB ACCREDITED

    7351 Seminole Blvd

    Seminole, FL 33772

  • THIS LOCATION IS NOT BBB ACCREDITED

    955 W Brandon Blvd

    Brandon, FL 33511

  • THIS LOCATION IS NOT BBB ACCREDITED

    1725 34th St N

    Saint Petersburg, FL 33713

  • THIS LOCATION IS NOT BBB ACCREDITED

    3941 Cattlemen Rd

    Sarasota, FL 34233

  • THIS LOCATION IS NOT BBB ACCREDITED

    955 W Brandon Blvd

    Brandon, FL 33511

  • THIS LOCATION IS NOT BBB ACCREDITED

    1205 Cortez Rd W

    Bradenton, FL 34207

  • THIS LOCATION IS NOT BBB ACCREDITED

    2216 University Square Mall

    Tampa, FL 33612

  • THIS LOCATION IS NOT BBB ACCREDITED

    2244 University Square Mall

    Tampa, FL 33612

  • THIS LOCATION IS NOT BBB ACCREDITED

    3950 Britton Plaza

    Tampa, FL 33611

  • THIS LOCATION IS NOT BBB ACCREDITED

    2208 Harlem Ave

    North Riverside, IL 60546

  • THIS LOCATION IS NOT BBB ACCREDITED

    1431 Kimberly Road

    Bettendorf, IA 52722

  • THIS LOCATION IS NOT BBB ACCREDITED

    5330 NE Chouteau Trfy

    Kansas City, MO 64119

  • THIS LOCATION IS NOT BBB ACCREDITED

    9127 Hillcrest Rd

    Kansas City, MO 64138

  • THIS LOCATION IS NOT BBB ACCREDITED

    20030 W 151st St

    Olathe, KS 66061

  • THIS LOCATION IS NOT BBB ACCREDITED

    1801 SW Wanamaker Rd

    Topeka, KS 66604

  • THIS LOCATION IS NOT BBB ACCREDITED

    613 S Dugan Rd # 200

    Wichita, KS 67209

  • THIS LOCATION IS NOT BBB ACCREDITED

    12151 E Colonial Dr

    Orlando, FL 32826

  • THIS LOCATION IS NOT BBB ACCREDITED

    12151 East Colonial Dr.

    Orlando, FL 32828

  • THIS LOCATION IS NOT BBB ACCREDITED

    130 East Altamonte Drive

    Altamonte Springs, FL 32701

  • THIS LOCATION IS NOT BBB ACCREDITED

    277 E Altamonte Dr

    Altamonte Springs, FL 32714

  • THIS LOCATION IS NOT BBB ACCREDITED

    3800 US Hwy 98/N 510

    Lakeland, FL 33809

  • THIS LOCATION IS NOT BBB ACCREDITED

    7475 W Colonial Drive

    Orlando, FL 32714

  • THIS LOCATION IS NOT BBB ACCREDITED

    #1 Plaza Drive

    Fairview Heights, IL 62208

  • THIS LOCATION IS NOT BBB ACCREDITED

    #1 Plaza Drive

    Fairview Heights, IL 62208

  • THIS LOCATION IS NOT BBB ACCREDITED

    172 Mall Pkwy
    Belz Factory Outlet Mall

    Wentzville, MO 63385

  • THIS LOCATION IS NOT BBB ACCREDITED

    172 Mall Pky., Belz Factory Outlet Mall

    Wentzville, MO 63380

  • THIS LOCATION IS NOT BBB ACCREDITED

    2101 Barrett Station Road

    Saint Louis, MO 63131

  • THIS LOCATION IS NOT BBB ACCREDITED

    2101 Barrett Station Road

    Saint Louis, MO 63131

  • THIS LOCATION IS NOT BBB ACCREDITED

    4104 N Cloverleaf Drive

    Saint Peters, MO 63376

  • THIS LOCATION IS NOT BBB ACCREDITED

    4104 N Cloverleaf Drive

    Saint Peters, MO 63376

  • THIS LOCATION IS NOT BBB ACCREDITED

    444 Northwest Plaza
    --Previous Address--

    Saint Ann, MO 63074

  • THIS LOCATION IS NOT BBB ACCREDITED

    4930 Christy Blvd

    Saint Louis, MO 63116

  • THIS LOCATION IS NOT BBB ACCREDITED

    4930 Christy Blvd

    Saint Louis, MO 63116

  • THIS LOCATION IS NOT BBB ACCREDITED

    555 St. Louis Mills Blvd
    Ste. 625

    Hazelwood, MO 63042

  • THIS LOCATION IS NOT BBB ACCREDITED

    555 St. Louis Mills Blvd
    Ste. 625

    Hazelwood, MO 63042

  • THIS LOCATION IS NOT BBB ACCREDITED

    1329 Augusta West Parkway

    Augusta, GA 30909

  • THIS LOCATION IS NOT BBB ACCREDITED

    820 Citadel Dr E

    Colorado Springs, CO 80909

  • THIS LOCATION IS NOT BBB ACCREDITED

    5001 Montgomery Blvd NE Ste125

    Albuquerque, NM 87109

  • THIS LOCATION IS NOT BBB ACCREDITED

    3400 Calle Cuervo NW

    Albuquerque, NM 87114

  • THIS LOCATION IS NOT BBB ACCREDITED

    13739 Hwy 183 N

    Austin, TX 78750

  • THIS LOCATION IS NOT BBB ACCREDITED

    2920 SW Military Dr

    San Antonio, TX 78224

  • THIS LOCATION IS NOT BBB ACCREDITED

    4522 Fredericksburg Rd

    San Antonio, TX 78201

  • THIS LOCATION IS NOT BBB ACCREDITED

    5050 W. Waco Dr.

    Waco, TX 76710

  • THIS LOCATION IS NOT BBB ACCREDITED

    5858 Padre Island Drive
    Sunrise Mall

    Corpus Christi, TX 78412

  • THIS LOCATION IS NOT BBB ACCREDITED

    6600 Middle Fiskville Rd

    Austin, TX 78752

  • THIS LOCATION IS NOT BBB ACCREDITED

    6715 IH 35

    Austin, TX 78744

  • THIS LOCATION IS NOT BBB ACCREDITED

    7325 W 88th Ave

    Broomfield, CO 80021

  • THIS LOCATION IS NOT BBB ACCREDITED

    8055 W Bowles Ave Ste 1

    Littleton, CO 80123

  • THIS LOCATION IS NOT BBB ACCREDITED

    5201 Hulen Street

    Fort Worth, TX 76132

  • THIS LOCATION IS NOT BBB ACCREDITED

    4915 S Cooper Street

    Arlington, TX 76017

  • THIS LOCATION IS NOT BBB ACCREDITED

    4700 Millhaven Road

    Monroe, LA 71203

  • THIS LOCATION IS NOT BBB ACCREDITED

    7030 South Memorial

    TULSA, OK 74133

  • THIS LOCATION IS NOT BBB ACCREDITED

    7030 South Memorial

    TULSA, OK 74133

  • THIS LOCATION IS NOT BBB ACCREDITED

    3870 Tyler Street

    Riverside, CA 92503

  • THIS LOCATION IS NOT BBB ACCREDITED

    5630 N. Blackstone Ave.

    Fresno, CA 93710

  • THIS LOCATION IS NOT BBB ACCREDITED

    4400 California Ave

    Bakersfield, CA 93309

  • THIS LOCATION IS NOT BBB ACCREDITED

    4750 S Eastern Ave

    Las Vegas, NV 89119

  • THIS LOCATION IS NOT BBB ACCREDITED

    570 N Stephanie St

    Henderson, NV 89014

  • THIS LOCATION IS NOT BBB ACCREDITED

    5959 W Sahara Ave

    Las Vegas, NV 89146

  • THIS LOCATION IS NOT BBB ACCREDITED

    4015 S Virginia St

    Reno, NV 89502

  • THIS LOCATION IS NOT BBB ACCREDITED

    4209 S Carson St

    Carson City, NV 89701

  • THIS LOCATION IS NOT BBB ACCREDITED

    2001 McHenry Ave # 202

    Modesto, CA 95350

  • THIS LOCATION IS NOT BBB ACCREDITED

    2001 McHenry Ave # 202

    Modesto, CA 95350

  • THIS LOCATION IS NOT BBB ACCREDITED

    3702 E Hammer Ln # A

    Stockton, CA 95212

  • THIS LOCATION IS NOT BBB ACCREDITED

    3702 E Hammer Ln # A

    Stockton, CA 95212

  • THIS LOCATION IS NOT BBB ACCREDITED

    5601 Florin Rd Ste 101

    Sacramento, CA 95823

  • THIS LOCATION IS NOT BBB ACCREDITED

    5601 Florin Rd Ste 101

    Sacramento, CA 95823

  • THIS LOCATION IS NOT BBB ACCREDITED

    9175 E Stockton Blvd

    Elk Grove, CA 95624

  • THIS LOCATION IS NOT BBB ACCREDITED

    9175 E Stockton Blvd

    Elk Grove, CA 95624

  • THIS LOCATION IS NOT BBB ACCREDITED

    340 E 1300 S

    Orem, UT 84058

  • THIS LOCATION IS NOT BBB ACCREDITED

    340 E 1300 S

    Orem, UT 84058

  • THIS LOCATION IS NOT BBB ACCREDITED

    5976 S State St

    Salt Lake City, UT 84107

  • THIS LOCATION IS NOT BBB ACCREDITED

    5976 S State St

    Salt Lake City, UT 84107

  • THIS LOCATION IS NOT BBB ACCREDITED

    7777 Edinger Ave # 100

    Huntington Beach, CA 92647

  • THIS LOCATION IS NOT BBB ACCREDITED

    28452 Marguerite Parkway

    Mission Viejo, CA 92692

  • THIS LOCATION IS NOT BBB ACCREDITED

    28452 Marguerite Pkwy

    Mission Viejo, CA 92692

  • THIS LOCATION IS NOT BBB ACCREDITED

    3962 Clairemont Mesa Blvd

    San Diego, CA 92117

  • THIS LOCATION IS NOT BBB ACCREDITED

    555 I St

    Chula Vista, CA 91910

  • THIS LOCATION IS NOT BBB ACCREDITED

    650 Sycamore Ave

    Vista, CA 92084

  • THIS LOCATION IS NOT BBB ACCREDITED

    7777 Edinger Ave #100

    Huntington Beach, CA 92647

  • THIS LOCATION IS NOT BBB ACCREDITED

    7938 El Cajon Blvd

    La Mesa, CA 91941

  • THIS LOCATION IS NOT BBB ACCREDITED

    13550 Whittier Blvd Ste A

    Whittier, CA 90605

  • THIS LOCATION IS NOT BBB ACCREDITED

    22835 Victory Blvd

    West Hills, CA 91307

  • THIS LOCATION IS NOT BBB ACCREDITED

    2753 E Eastland Ctr Dr # 1200

    West Covina, CA 91791

  • THIS LOCATION IS NOT BBB ACCREDITED

    1600 S Azusa Ave # 250

    Rowland Heights, CA 91748

  • THIS LOCATION IS NOT BBB ACCREDITED

    1400 Great Mall Dr

    Milpitas, CA 95035

  • THIS LOCATION IS NOT BBB ACCREDITED

    1600 Saratoga Ave

    San Jose, CA 95050

  • THIS LOCATION IS NOT BBB ACCREDITED

    5830 N Division St

    Spokane, WA 99208

  • THIS LOCATION IS NOT BBB ACCREDITED

    7411 W Canal Dr Ste J

    Kennewick, WA 99336

  • THIS LOCATION IS NOT BBB ACCREDITED

    10401 Gravelly Lake Dr SW

    Lakewood, WA 98499

  • THIS LOCATION IS NOT BBB ACCREDITED

    10420 59th Ave SW

    Tacoma, WA 98447

  • THIS LOCATION IS NOT BBB ACCREDITED

    10506 SE 82nd Ave

    Portland, OR 97086

  • THIS LOCATION IS NOT BBB ACCREDITED

    1101 Supermall Way Ste 1126

    Auburn, WA 98001

  • THIS LOCATION IS NOT BBB ACCREDITED

    1716 Jantzen Beach CTR

    Portland, OR 97217

  • THIS LOCATION IS NOT BBB ACCREDITED

    1920 W Dimond Blvd

    Anchorage, AK 99515

  • THIS LOCATION IS NOT BBB ACCREDITED

    24111 Highway 99

    Edmonds, WA 98026

  • THIS LOCATION IS NOT BBB ACCREDITED

    833 Lancaster Dr NE

    Salem, OR 97301

  • THIS LOCATION IS NOT BBB ACCREDITED

    9125 SW Cascade Ave Ste 150

    Beaverton, OR 97008

  • THIS LOCATION IS NOT BBB ACCREDITED

    7777 Edinger Ave # 100

    Huntington Beach, CA 92647

  • THIS LOCATION IS NOT BBB ACCREDITED

    28452 Marguerite Parkway

    Mission Viejo, CA 92692

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

6/15/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I attempted to purchase an item at Burlington at **** ********* ******** ** ********** ** ***** and my chip in my debit card does not read and prompts a Chip Malfunction on the debit card reader. According to Visa/Mastercard policy when this happens after 3 failures the system should allow for a Mag Swipe of the card for approval but Burlington's system is broken in the software and not allowing this to occur instead going to a Not Authorized. I informed both corporate and the store about the issue. ***** from Customer Relations contacted me and was very condescending and told me that there was nothing wrong with their systems and that other customers did not have an issue but when I was in the store I had the store manager and another cashier state that another customer had a similar issue just a few days prior. I ended up waiting over 40 mins in the store while they attempted to try different registers. Not only this but the debit card terminals also initially show the 4 dots which show it's enabled for Contactless Payments such as Apple Pay, Android Pay and Samsung Pay. This also is not fully implemented in their systems causing further frustration. In the end the manager ***** told me to go ahead and file my complaints because it wasn't their problem. The issue here is it is their problem as I went directly across the street to Rugged Warehouse, my chip did not read and after 3 tries I was able to swipe just fine. ***** also mentioned that the store manager said I told her I had issues with my card being accepted at OfficeMax which is simply not true. I have no issues at other retailers accepting my card whether my chip works or not. The only issues are occurring at Burlington Coat Factory stores.

Desired Settlement: Have better customer service training and not assume you know what happened. Have your debit/credit card readers software updated properly where the Chip and PIN functions are operating to industry standards and protocols. Also enabling contactless payments since your debit/credit card readers support them hardware wise.

Business Response: We investigated this situation with our payment screens at the time of the initial complaint and verified that our chip reader is working properly. We do apologize for the way the customer was made to feel and have addressed his associate concerns. 

6/14/2016 Problems with Product/Service | Complaint Details Unavailable
6/14/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On 5-27-2016 I went to the store to collect a store credit that was owed to me in the amount of 20.00 for a layaway that I never finished paying for which was to be picked up in January 2016 the young man informed me that they did not have me in their system and that if the layaway is not picked up within 60 days of cancellation I forefit my refund in which there is not a policy displayed stating that neither is that told to you at the time the initial layaway deposit is put down so not only do the company have my monkey I'm pretty sure that the merchandise was sold after cancellation after being put back on the sales floor

Desired Settlement: All I want is the 20.00 refund owed to me via store credit

Business Response:

We have attempted to call the customer two times on 6/2/2016 but have been unsuccessful in reaching her. We have sent the customer an e-mail requesting a call back.

 

We investigated and confirmed Layaway number **************** was not picked up within 60 days and the inventory was returned to stock in January 2016. The customer had paid a total of $15.00 on the layaway which covered the cancellation and layaway fees. No refund from the cancellation was issued because the customer had no remaining funds from the layaway. This policy is listed on the layaway receipt as well as explained at the time of the layaway. 

 

We will continue to attempt to contact the customer.

5/2/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I have been receiving advertising to my home address in another name with my exact address. That person NEVER lived here and I have no account with burlington.. The store that sends it is located at *** ******** ****** ******** ** *****.......I called and want to know how ******** ***** is using my address....fearing fraud....I have been complaining sine last October...I emailed them and got nowhere---a # related to my complaint was all I got ...No answer to a very simple question ....Who is ******** ***** and why is she using my address ..No response. Burlington seems unable to research it or even give me a reply.... I STILL get them ..Just got 1 today April 19th. Really fed up with their non-action ... Can u help me get this cleared up and the mailings stopped?

Desired Settlement: hopefully they will be able to tell me how she has my address thru their company......does not seem that hard to find this out.

Business Response: The address has been submitted to be removed from our mailing list. This takes up to two mailing cycles so the customer may still receive one or two more mailings before completely removed. 

Consumer Response:
Complaint: ********

I am rejecting this response because:    I want burlington to tell me how her name is connected to my address..they should be able to find that out....I have already been told 3x that I will no longer be getting mailings.  that was last october ...got one 2 days ago.. 



Regards,

****** ******

4/29/2016 Problems with Product/Service
4/21/2016 Problems with Product/Service
3/18/2016 Problems with Product/Service
2/20/2016 Problems with Product/Service
2/17/2016 Problems with Product/Service | Complaint Details Unavailable
1/25/2016 Problems with Product/Service
1/24/2016 Problems with Product/Service
1/17/2016 Problems with Product/Service
1/17/2016 Problems with Product/Service
1/14/2016 Problems with Product/Service
1/10/2016 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased a coat from the Burlington coat factory in ******* ca then Tuesday morning 12/15/15 I left for work at 6am the temp was 28 degrees and the zipper would not work I returned the coat where I purchased it I told them I don't want a refund just an exchange they refused stating their policy it must b returned with tags attached so they can resell the item I said it is defective they said they don't return or exchange defective items I emailed the corporate office the said the same thing

Desired Settlement: at this time I want nothing in product from the store I want a 100% refund in the amount of 65.09 as I dot trust them or the inferior products they sell

1/10/2016 Problems with Product/Service
12/30/2015 Problems with Product/Service
12/15/2015 Problems with Product/Service
12/12/2015 Problems with Product/Service
12/1/2015 Billing/Collection Issues | Complaint Details Unavailable
10/27/2015 Problems with Product/Service
10/27/2015 Problems with Product/Service
10/9/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered a crib from Burlington Coat Factory online on 8/12/15. I received the crib only to find one major piece was broken. I contacted Burlington and I was given an email address to send pictures of the broken piece. I did that and it is now 9/17/15 and not one person has contacted me. I called and spoke with 4 different people and was told that it was someone elses job to get the new piece to me. They said ***** is the only one who handles this. Burlington has my phone number, email address, and the address to where the crib was delivered. My grandson has been born and he still doesn't have a crib, but Burlington Coat Factory has my money. I had to call the manufacturer of the crib to request the broken piece.

Desired Settlement: I want store credit for this issue. It's well over a month and I still don't have a crib for my grandson. I am upset that a big company like Burlington would dismiss me as if I didn't pay for the crib and that my grandson doesn't deserve a functioning crib.

9/25/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I placed an order for a ***** ***** ***** ***** Crib on Monday, 8-31-2015 at 4.45 pm. Based on the standard shipping given I was advised that it would take 5-8 days to receive this item. After four days of not receiving an email of the confirmation of shipping with the tracking information, as I was advised I would receive within 2 days, I called customer service on 09-04-2015 and was informed that they were changing factories which is what caused a delay of the item to be shipped but they still didn't know when it would be shipped. Then the next day I called and spoke with a supervisor, ****, and was told that there was not a factory change and that this is taking the "normal" amount of time for an order to be processed and there is nothing that can be done. The "supervisor" was very unprofessional and rude and did not offer any type of accommodation even after I informed him the importance and urgency of this item. I also left a detailed message with the corporate office that same day with ***** ********, and never received a call back. The shipping guidelines on the company website state: For orders received after 3pm, they will generally be processed and shipped on the second business day. If you place your order after 3pm on Monday the order will ship on Wednesday. Today is 09-06-2015 and the order STILL has not been shipped. This is very unprofessional and lack of customer resolution.

Desired Settlement: Please EXPEDITE the item to me ASAP!!

Business Response: Unfortunately this item has been cancelled due to inventory and the customer was not charged. Our standard shipping is "in transit 5-8 business days" which means, once the item has shipped, it could take 5-8 business days to arrive. We do apologize for any inconvenience. 

9/25/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I had a gift card with a balance of $360.94, which my cashier confirmed. I did not use it that day, but tried to use it the following day and was told it had a zero balance. I called Burlington headquarters and learned that the card had not been used, but was voided internally. They could not give me a reason but opened a case to investigate. After nearly 2 months and many followup calls on my part, I was finally told they still did not know why the card was voided but I would not be reimbursed. The customer service representative insisted he would not and could not give me a way to contact anyone higher regarding my case, and that the decision was final.

Desired Settlement: I would like to receive the $360.94 that was remaining on my gift card, either in cash or store credit.

9/9/2015 Problems with Product/Service
9/9/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: subscribed to email to Burlington Coat Factory, Yesterday received in mail 20% welcome certificate. Bought few items and cashier would not take coupon, says corporate email says sent out fraudulently. Mgr did give me 10% discount. i want to know who has my name and email address, i am unsubscribing but i have a right to know who has my name and email. very bad practice. mgr said has had several of these coupons, so find out who is doing this.

Desired Settlement: want answer to why is this fraudulent certificate and who sent them.

Business Response: We apologize for any misinformation provided to the customer. We have not given out her contact information and per her request, we are removing her from our mailing list.

9/9/2015 Problems with Product/Service
9/9/2015 Problems with Product/Service
9/9/2015 Problems with Product/Service
8/30/2015 Problems with Product/Service
8/28/2015 Problems with Product/Service
8/24/2015 Delivery Issues
8/23/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I placed an order online for 6 uniform items. I receive two emails letting me know that 3 of the six items I ordered are out of stock. I have three charges on my account for this purchase. A pending amount of 56 dollars for the total purchase. And then two completed transactions for the items shipped at 8.?? And 19.??. Which means almost a hundred dollars of my money was held and or taken. I contact customer service on 7/23/2015 to find out when the pending auth for the initial amount will be released because I have 4 children and a strict budget for each and the associate was very unprofessional. She told me that the website updates every 24 hours and that it is "not safe" to purchase an item because the item may already be out of stock. Because she was very unprofessional and was having issues answering my questions I requested a supervisor. I was informed that a supervisor was unavailable. I asked for her name and I'd number and she refused to give me either. She did offer to take a complaint however at this point I was so frustrated and just generally displeased with my service and her behavior that I submitted this complaint. I am upset I was able to order and pay for an item that was not in stick and now due to no fault of my own have to wait to get my money back. If my schedule allowed me to go in to the store I would not have ordered online.

Desired Settlement: And my money back for what was not shipped

Business Response: We have tried reaching out to *** **** on several occassions and she has not returned any of our phone calls.

8/23/2015 Problems with Product/Service | Complaint Details Unavailable
8/21/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased a pair of work boots for my husband at Burlington Coat factory because they advertise stating that you get quality items for less. In a little over a month, the boots fell apart. The entire sole came off. They are stating that since the boots were worn, they could not return or exchange them. I explained to them that NO pair of shoes, should fall apart after ONLY 1 month. I told them the pair of shoes is obviously defective. They still refused. I feel they are falsely advertising that they sell quality items. For example, this statement is from their website under "What We Offer": "Burlington is a leading off-price apparel and home product retailer. We operate over 544 stores in 44 states and Puerto Rico, where you’ll find a large assortment of current, high-quality, designer and name-brand merchandise at up to 65% off department store prices. Choose from a large selection of coats, clothing, and shoes for the entire family. And don’t forget our great assortment of linens and home décor. In *********, you’ll find everything you need for baby, from baby bottles to cribs! Burlington - a convenient one-stop shopping experience with the labels you love, at prices you’ll love even more!" My experience is different. Quality boots do NOT fall apart after only 1 month of use!

Desired Settlement: When I returned the boots to the store, I would have been happy with an exchange but NOW, I want my money back. I will NOT shop there again!

8/16/2015 Problems with Product/Service
7/22/2015 Problems with Product/Service
7/22/2015 Problems with Product/Service | Complaint Details Unavailable
7/11/2015 Problems with Product/Service | Complaint Details Unavailable
6/6/2015 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: False Advertising. On 05.03.2015 I stopped into the Burlington store located at *** * **** *** ***** ****** ** *****. Burlington has a sign posted above the register about a 30 day money back guarantee. I wanted to buy a perfume set as a gift and noticed that the cover was torn and asked the cashier ****** what is the return policy on perfume sets? He was not sure so he asked cashier *******, who looked at me, then states, naw, we don't do returns on perfumes. It is a good thing that I asked, had I purchased this item and had to return it, only to discover there was a No Return Policy on fragrances. I asked to speak to a manager, ***, who took forever to get to the counter. She initially spoke to *******, then came over to me. I asked her what the store policy was, considering there is a huge 30 day guarantee poster above the register, it is written on all receipts, but there is no sign or poster in the fragrance section, that all sales are final or non returnable. She got smart with me, so I had to address that and since the perfume box was torn was the product new? ***, asks me why did I make an issue of the box being torn and it was being sold at a reduced price. I informed her it was not a clearance item, nor was there a clearance red tag on the item. It was $24.99. I asked her if the item was new and not a return, since the plastic was torn? Her response, we don't sell returns. It angered me so much the items I had purchased, I returned them. She then gave me the phone number to the headquarters, saying she did not make the policy and that's how they do things. So much for a good experience. I took a picture of the RETURNS sign at the register and the display wall of fragrances where there is no sign of a No Return Policy. The Returns sign states-"Simple! If you are unhappy for any reason, bring it back with your receipt within 30 days and get your purchase price back. Our goal is your satisfaction! Burlington

Desired Settlement: Post a sign in the fragrance section on this No Return Policy which is a direct conflict of interest with their Complete Satisfaction 30 Day Refund Policy. I have never seen a No Return Policy for perfumes/fragrances sold at a Burlington store, not this store in ***** ****** ** or the Philadelphia store located at **** * ****** ******s. I want an apology, their store policy to reflect this no return policy on fragrances and a gift card, if I am to return to Burlington as a valued customer.

Business Response: Our store manager *****, contacted Ms. ***** and explained to her what our correct return policy is as well as apologized for the misinformation and lack of professionalism she experienced. We offerred Ms. ***** 50% off her next purchase, which she agreed to.

Consumer Response: Complaint: ********

I am rejecting this response because: I did speak to ***** possibly on 05.15.15 and yes he did apologize and inform me that he recently took over the position as manager at that location.  He offered me either a 50% discount or a gift card that the main office would have to approve.  I spoke to ***** today, 05.18.15, informing her that the gift card would be more convenient allowing me to use it at any store, opposed to me having to call ***** in advance to let him know what day I would be shopping at a Burlington store to allow him time to give notice to the staff of my arrival.

05.18.15, ***** stated she would get back to me with further information in reference to the gift card.

Regards,

****** *****

Business Response: The 50% offer was accepted by the customer and the g/c request would also need to go through *****, the store manager.

5/15/2015 Problems with Product/Service
5/5/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I placed an order with Burlington online on 03/16/15 at 11:05am for the amount of $85.58. I received several email stating my order was on backorder for 3/31/15 then until 04/07/15. Due to the inconvience I was promised a 20% discount off of the $85.58 However, the order was finally shipped out in which I received an email on 4/8/15 saying part of my order had been shipped in which I only purchased one item and they had the amount as $145.59. When I contacted this vendor I spoke with a customer service rep as well as a manager ***** who stated that they only had $85.58 on hold in my account plus they would take off the 20%. I have checked my account since last Thursday and this company has fraudulenyly authorized my account for $145.59. Today I have contacted customer service and I spoke with a supervisor named ****** who I have spoken with previously about my account an he is clueless to the problem. This company has bad customer service and this has been overwhelming! I want my money unauthorized and be charged the correct amount. And I will never order from Burlington again.

Desired Settlement: I want my mony unauthorized and I want to be charged the correct amount which was $85.58 with 20% off. And I want this company to be held liable for commiting fraudulent activities on my account.

Business Response: The customer received a credit in the amount of 145.59 on 4/23

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** ****

4/29/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On Feb 5 2013 we bought the ****** **** ********* ******** crib in cherry wood color from Burlington. We were assured at the time of purchase that we could get the crib conversion set and the toddler rail, we just needed to wait for them to order it. As this is a 4 in 1 crib that converts to a toddler bed, a day bed, and a full bed. They instructed us to order it through layaway (we did not need to do layaway) and said that would make it easier. So we put down a deposit and waited for them to contact us to let us know it was ready for pick up. They never contacted us and we have been calling them every other month for the last 2 years to check on it. We keep getting the run around- apparently a store in New Jersey has it but we need to call everyday to get them to send it or else the order gets deleted somehow (ridiculous). We have asked repeatedly for help and the manager keeps changing. As of yet we have still not received our products nor received a refund for the money we paid. We would really like the product originally promised us as we would not have purchased that crib if we couldn't get the sets to convert it.

Desired Settlement: We would really like the crib conversion set and toddler rail in cherry wood color that we originally ordered and have been promised for over 2 years.

Business Response: The bed in question is no loger available (discontinued) and we have advised the customer that we will reimburse the parts if he is able to find them elsewhere. Our store will also issue a refund for the customer's layaway.

4/22/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have provided a timeline below: 2/5/15- I made an online purchase at ************************* in the amount of $49.28. 2/7/15- I received an email from ************************* stating that the item I purchased was no longer in stock. 2/13/15- I received an ***** card refund via email from ************************* in the amount of $49.28 for the price of the item that was not in stock. 3/21/15- I printed the ***** card and went to a Burlington Coat Factory store in ********, Texas and the manager of the store confirmed that the ***** card had a balance of $0. 3/23/15- I contacted Burlington Coat Factory customer service (###-###-####) and informed them that the ***** card I was issued has a $0 balance and I have never used it before. Customer service informed me that the ***** card was used on 3/12/15. I rebuttled stating again that I never once used the ***** card so how could that be? I then asked where was the ***** card supposedly used and what items were purchased with it and customer service could not answer me stating that they did not have this information. 3/26/15- I contacted Burlington Coat Factory customer service again and was told that the ***** card refund had already been used and the $49.28 will not be reloaded to the ***** card. I informed customer service again that I never used the ***** card and asked where and what purchases were made with the ***** card. Again customer service was not able to tell me where the purchase was made or what the items were that were purchased.

Desired Settlement: I never used the ***** card that I was issued because I never had a chance to do so, when I received it it had a $0 balance. I would like to be refunded the amount of the ***** card of $49.28. If Burlington Coat Factory is stating that I used the ***** card then they should have a record of where it was used and what purchases were made.

Business Response: We have contacted the customer and apologized to the customer. We are maiing the customer out a gift card.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* *****

3/11/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered a part 12 months ago and been calling to check status for 12 months and just told they dont have it and needs to be ordered from vendor. Ordered April 2014 toddler rails and twin rails to go with my crib set i ordered. The order was placed under Veronica and Patrick Dillaboy. The first crib I ordered i waited 2 months to be told they dont have it. I ordered a new crib from them and dresser w/ the converter kit. I have been calling since the order was placed in April 2014 to check status and no one will return my calls and the few that did told me I have to wait the time frame and the part is not in the store. I called corp 3 weeks ago to get help and now they are stating the part is available from the vendor but they will not order it for me. I have made many calls to Udit-store manager and Marlene-baby depot manager trying to make sure this didn't happen but due to them not following up on my request or calls back their resolution is for me to order from the vendor. I put 20% on my purchase in april 2014. If they would have taken the time to look into my order correctly this would of been prevented. The store manager is not even apologetic of what I have gone through with her store. I called corporate since I am not getting any assistance from the store and now corporate is stating that they can refund me and give me a $25 gift card. I want the part I ordered and because I have called during the time frame of receiving the item and the additional months that have passed I feel that they should order my parts from the vendor as customer satisfaction. I have been chasing them for 12 months and the time and energy I have put into this just to have my son have what we ordered for him. I am appalled at the customer service I am receiving on a item i ordered 12 months ago. Every person I speak to understand and agree that my resolution is a simple one yet they will not do anything but give me a refund. CSR # 513751

Desired Settlement: I am seeking the part I ordered. It has to be ordered from the vendor. I want them to order the part from the vendor and ship to my home address at no charge.

Business Response: To Whom It May Concern,

We have been in constant contact with Ms. Villaboy in regards to this situation with her parts. Unfortunately, we are unable to order the parts from the vendor for her. However, we have offered to reimburse her for expediting shipping from the vendor as well as a $25 gift card, which should cover the cost of the parts.

We apologize for all of the inconvenience she has received throughout this whole ordeal.

Sincerely,

Burlington Stores

Business Response: We have spoken to Ms. Villaboy and are sending her out the correct parts, with expedited shipping, free of charge.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 10515127, and find that this resolution is satisfactory to me.

Regards,

Veronica Dillaboy

2/28/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: gift card scam

Desired Settlement: purchased a gift card tried to use online asking for a pin number called number on back of card wont helpme give me a ********** number wont helpme calld number on back of card gave me *** number again no onw will help

Business Response: The gift card bought by the customer was purchased through a third party vendor of ours. We have cancelled her original gift card and mailed her out a replacement so she is able to use it on our website.

2/21/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I used a ********* credit card for a purchase on 12/17/14 and it was approved but the cashier ran the card 5 more times and was declinedthey would not give me my merchandise or the money back I have tried to get my money back by working with Burlington and ********* to no availnow after all this time ********* said if I would write them a letter on what happen they put money back at this time they have said my letter was not excepted so now I'm filing a bbb report Product_Or_Service: ********* ***** ************* ************ *************** *****

Desired Settlement: DesiredSettlementID: Refund just put my money back on card or give me the merchandise

Business Response: On 1/22 we advised the customer to return to the store and we would provide her cash back on this issue

2/10/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: i purchased some items and put them on layaway to have a bit more time to pay. In doing so i signed for my purchase and agreed i would pick up my purchase by 12/24. Burlington is known for its excellent return policy in fact it states on there receipt "returns are easy" what they fail to tell you is that if u put an item on layaway you are no longer treated with respect and your rights to return items for a full refund have been taken from you.I may have needed more time to pay for my items but i paid with my card just like every other customer.I went to return some of my items and they were going to put $80.00 on a gift card! When i stated i want my money credited back to my card i was told because i did a layaway i couldnt get my money back. When i stated i was never informed of this and i would not have purchased the items the response i got was "im so sorry they should have told u" Well they didnt! The cashier suggested i speak with a manager b/c "a manager can overwrite it and she as a cashier could not" The manager had short blonde hair and worked the night of 1/4 around 530pm.She did not want to listen to a word i had to say,all she said was im sorry.I was already told she could overwrite it and the fact was she just didnt want to. She had zero empathy and was rude,this is a manage? Her apology was cold and disregarding.I work in a retail store as well and u dont treat people this way.Is it because im young, and that i needed to use layaway that i was spoken to so poorly like i wasnt a valued customer.Just because someone needs more time to pay for items doesnt make it ok to change the store policy and not notify your customer!i have shopped there many years and never have i been treated in such a manner. All that i receive is im sorry we failed to tell you that our store policy doesnt refer to customers who need layaway!Its listed on the back of the receipt after u pick up your purchase!So now your locked in & the cashier just so happened to forget to tell you policy changes on layaway!

Desired Settlement: i understand that mistakes happen, its a hectic time of yr, however my layaway was put in October!i had plenty of time to shop and would have opted to go elsewhere had i known i could not get a full refund like your original policy states. Maybe in Oct employees werent trained to notify the customer of your policy change for layaway customers,i want my refund of $80.00 credited back to my bank card or cash in the amount. I do not feel the way i was treated warrants a giftcard. Its just not right

Business Response: *** reached out to customer on 1/9 to provide desired refund

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* ****

2/9/2015 Problems with Product/Service | Complaint Details Unavailable
1/29/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Company refused to provide cash refund on items returned within 30 days because they were purchased via layaway. This is discriminates against low income families. That the policy is buried in a long list of other return policies and not explicitly stated when putting items on layaway is misleading. Their policy is to issue the refund via store credit instead of the manner in which the items were paid. My husband and I were serving as foster parents, and put close in layaway for our foster children. They were returned to their mom the Monday before Christmas and so we wanted to turn the clothes to get our money back. Instead of getting a refund, we were given a store credit. While we do not mind shopping at Burlington, we do not normally spend the kind of money there that we did for our foster children and it is not fair to force us to spend our money at burlington when we returned brand new, in season clothing that was still on the hangers with all the tags.

Desired Settlement: I would like a refund in the matter in which I paid for the items. I do not want a store credit, which was issued.

1/21/2015 Problems with Product/Service
1/15/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased a jacket on their website on 12/16. On 12/16 I received a confirmation email saying it's been shipped. When I clicked the tracking number, it would say item not found. I sent an email to customer service asking them where the package was and if the tracking number given to me was correct. I received an email back two days later saying a refund was being processed because my item appeared to be lost/stolen. How could it be lost/stolen if I never had a number to track it in the first place? I then called customer service and was told by the rep that it may or may not have gotten shipped from the warehouse. There's no way to tell. I could then wait 10 days and see if it happens to arrive. Otherwise, my refund will go through in 3 days. Either way, I have to wait until after Christmas to see if it arrives or just go ahead and order something when my refund gets processed and it wouldn't get there until after Christmas! I did not see the same item listed, but found a similar jacket for $10 more. I asked if I'd receive a credit for $10, coupon, expedited shipping, anything for the inconvenience. No. There's nothing they could do. So disorganized and such an awful experience.

Desired Settlement: In addition to my refund, I would like a credit due to the inconvenience and the fact that my package was lost/stolen before I was ever even able to track it.

Business Response: On 12/22/14 the refund on his account was made for the amount of $53.16, she was explained refund was processing and will take up to 5 business days to the latest.  on 1/5/15 Courtesy GC was issued for inconvenience. 

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** ********

1/11/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I bought 8 items online on 11/15 for $170.90. On 11/18 i got an email from Burlington that my order has been shipped in 2 different packages, gave me 2 tracking numbers. on 11/21, i got one package that had 3 items, i tracked my order it was showing that USPS could not find my address as zip code was wrong but i got one package. i called the customer service, Rep told me that my supervisor will call USPS and will find out what happened to other package and will call you. i did not receive any call so i called back on 11/24 morning. This time rep tells me that oh that tracking number was wrong so my supervisor has to find out the correct tracking and will send you an email. i received an email that your order has been returned and you will get a refund of $90. i called back and rep is telling me oh we never shipped rest of the items as they were not available. i asked why did you charge me the whole thing and sent me confirmation email with tracking numbers??? why no one told me before when i kept calling about my shipment???? what is your problem you got your money back. !!!! i asked to speak to supervisor, she comes on the phone and tells me WE JUST CREATED A FAKE TRACKING NUMBER SO WE CAN SHIP WHATEVER WE HAVE. i was stunned

Desired Settlement: They kept my money for about a week knowing they didnt have the stuff and shipped whatever they had. they kept lying to me. i want them to refund me the whole 170.90 meaning give me what i have as a complimentary or give me gift card for all the inconvenience and wasting my time.

Business Response: Customer was refunded for full amount on 11/20/14, we asked to wait up to 48 hours for a resolution on 11/19/14. All amount of order was refunded completely. $59.92 & $5.99 of shipping cost. 

12/17/2014 Problems with Product/Service | Complaint Details Unavailable
12/12/2014 Delivery Issues | Complaint Details Unavailable
12/5/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I went into Burlington's to purchase a $100.00 **** ***** gift card on 10/19/2014 between 2:00p.m and 2:50p.m. The cashier swiped my credit card 3 times for the $100.00 gift card. The cashier claimed that the purchase did not go through; however, my credit card was charged $200. She did not provide me with a receipt or a gift card. I left Burlington's thinking the transaction did not go through. I have been calling daily and my husband and I spoke with a manger named ***. She states that the issue is out of her hand and she is waiting on a third party to contact her. They will not allow me to go in and refund the money back to my credit card and have not provided any resolution. I called Burlington's Corporate Office and have not heard back from them.

Desired Settlement: I want the $200.00 refunded to my credit card immediately.

Business Response:

This has been cleared and closed.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******** ******

12/4/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: We used the Layaway option and were told that if we paid off the balance we could return any merchandise for a refund. We were not told that it would be in the form of a Gift Card. We paid off our total balance and returned a couple of the items and were surprised with a refund in the form of Store Credit. We have purchased many things many times before but we were not happy that for Layaway items Store Credit is issued instead of the original form of payment. Upon speaking with ********* the Merchandise Manager she basically said that she cannot do anything about it. I felt humiliated and disrespected. Store Information Address: **** ** **** **** * ********** *** **** **** ** ***** Phone:###-###-####

Desired Settlement: Your employees need to clearly state that refund policy for Layaway is Totally different than the other forms of payment.

Business Response:    11/21/2014 This has been resolved with Mr*******.

11/27/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I received my order today Nov. 1 and the box was poorly taped together and all the merchandise I purchased was dumped in without regard. I am missing two items sku# *************** weekly organizer-owls and I received two journals that are damaged sku#**************** This is the first time that I ordered from this company and I am very displeased as to how they boxed and shipped this merchandise. All items were thrown in without care.

Desired Settlement: Refund for the missing and damaged merchandise

11/26/2014 Problems with Product/Service
10/31/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I placed an order on 9/23/4. Received an email that it was shipping 3 days later and the delivery date was Monday 9/29/14. Tracked the package that day and it states it was already DELIVERED on 9/27 which was IMPOSSIBLE I was at home all day and didn't receive anything. Went to the website there is NO phone number to contact them only through email which I left countless emails with no response. Not until I threatened to do a chargeback and file a complaint with BBB did someone call with a customer service number that I didnt get someone on for more days! Filed a lost tracer I was due receive a call back 24 hours later and I am STILL Waiting 2 days later. This is ridiculous and I have read other customers complaints with the same issue! I want my money back I do not appreciate this at all !!

Desired Settlement: I WANT MY MONEY BACK ASAP THIS COMPANY IS A FRAUD YOU CAN NEVER GET ANYONE ON THE PHONE AND I DO NOT APPRECIATE THE RUN AROUND THIS IS NOT ACCEPTABLE I WILL TO EVERY BLOG OR WHEREVER ELSE I HAVE TO GO

Business Response: On 10/06/14 at 3:18 PM The customer **** account ending in **** was credited $90.93, the full amount on her order.
The balance usually takes up to five business days for the amount to show on the account. 

10/28/2014 Problems with Product/Service
10/23/2014 Problems with Product/Service | Complaint Details Unavailable
10/5/2014 Problems with Product/Service | Complaint Details Unavailable
9/28/2014 Problems with Product/Service | Complaint Details Unavailable
9/28/2014 Problems with Product/Service | Complaint Details Unavailable
9/21/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This Burlington Coat Factory location sold me damaged merchandise and they refuse to give me full value for its' return. In April, I made a purchase of a very nice skirt and some other items at the Burlington store in Concord. Once I got home, I put the skirt aside until I found a blouse that I liked to go with it. Once I found the appropriate top to enhance this beautiful skirt, I put the skirt on getting ready to go to a church service. Once I did, I noticed that there were little holes on the seams of the skirt. It looked like the seams weren't sewn properly and it was a hit and miss process all along the seams. The holes were so small, I hadn't noticed it before. Because I really wanted this skirt, I didn't take it back to the store right away. What I did was take it to a seamstress for ME to pay to have it fixed so that I could keep the skirt I really wanted. The seamstress told me that she could sew up all the holes, but she wanted to warn me that because the material of the skirt had not been through a process call ''scourge'', which is a process used for lightweight material so it doesn't do what this skirt did, it will come apart again! Well, I'm not one who can afford to just give away money. So, I didn't have it sewn but decided to take it back to the store. This was at the end of April. I live in ******* which is about 25 minutes from ******** Therefore, before even taking it back, with receipt in my hand, I called the store and let them know my situation. They also looked up the item by the item number on my receipt and verified the price which I paid, which was $19.99 plus tax. I also let them know that I would be coming in about two weeks to the store to return the skirt. Well, when I went inside the store to talk to the same person, I didn't have my receipt with me. I was told I would have to get the current price which was $9.99. Remember they verified the price over the phone by the number I had given them off of the receipt! I had to go outside and call the headquarters about this situation because I had driven there with the impression that I was going to be able to return the skirt. I thought I had all my bases cover so as not to burn gas for nothing. I called the headquarters and they said they would pass the situation on to the regional manager named, ***** . Because I had driven out of town to this location, I verified with the store manager that she had actually seen the skirt in its' present condition and returned the skirt and told them I would only be seeking the $10.00 that is now owed to me. I did this just in case the condition needed to be verified by someone else other than myself. This person did call in May 2014 but got my voice mail. He did not actual speak to me nor has he to this date. He said there was nothing the store could do about it. That's it! He didn't get any information from me about what happened. Because I never spoke to him, I called back and got a person who tried to look up my complaint and said there was nothing under my name. She kept me on the phone for approximately 15 minutes with me assuming she was going to do something about the situation, but when I asked her what she was going to do, she just said,'' Oh I was just wondering why the person didn't log in your compliant. I just wanted to look it up.''I asked her,'' You mean you kept me on the phone all this time just to check why someone didn't log my complaint?'' She then apologized and said she couldn't do anything about it. WOW! Because in my original conversation to the store they verified the price at that time, I am requesting that they reimburse me the remainder of the amount paid for this skirt which was $10.00.

Desired Settlement: I am seeking the remainder of balance due me for the skirt's return which is $10.00!

Business Response:

  The complaint has been received and is being reviewed.

9/2/2014 Problems with Product/Service
8/13/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered items on bcf.com and returned 2 items to the ********* ** store. I was told that my credit card would be credited for the items. When I checked my statement 2 weeks late I still had not been credited. I contacted burlington coat factory continously and they have not been able to locate my return and I have still not be credited for items over $30+ of merchandise. I do not have my return receipt, I didn't think something like this would happen. Burlington has been very uncooperative and I am very unhappy with the service of this matter.

Desired Settlement: I would like a full refund for the items that I returned to the store on 7/4 between 5 & 7 pm

Business Response:
The claim has been recieved and is being reviewed.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Thank you!!!

Regards,

***** *******


7/12/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My name is ********, about three (3) weeks ago I was at Burlington, store *** ** **** ***** TX store when the system crash. Well we weren't told but everytime the sales clerk told us to swipe our card because it wasn't going through. Well on the third time it went through. That afternoon came and look at my bank balance and found out Burlington Coat Factory took three times the amount which is $36.56 not bad but three time, that's bad. I called that Monday on June 16, 2014 to Corp. office because ****, Store Manager, and **** Asst. Store Manage DO NOT WANT TO HANDLE THE PROBLEM MUCH LESS TALK TO CUSTOMERS. I spoke with ******* from Sell Audit and she was upset that store #*** was given her name with extension #*****. After telling her my situation she said our money was automatic being refunded back to our accounts by That following Friday on June 20, 2014. Well it wasn't refunded. I also spoke to ***** extension ***** and she said it world wide problem and by June 20, 2014 I would get my money of $73.12 back to my account. Well now I also spoke to *** *** and she said she was going to check on this problem and why it HAS NOT GOTTEN RESOLVE and she was going to call me back. Well guess what! NO RETURN CALL OR THERE NOT ANSWERING THE PHONE. Called today June 30, 2014 spoke to the operator to see if she can help me and she connected me to ******, ******* supervisor, guess what she didn't answer. Look all I want is my money, that's all. Your a big company play with your money, regardless of big or small it's our money. I am glad that I had about $100.00 dollars in saving to balance my account, if not I would be in the red by $250.00 with all my bills. THAT'S NOT FUNNY. PLEASE CHECK INTO THIS AND PLEASE RETURN MY MONEY ASAP. SOMEBODY GIVE ME A CALL BACK THAT'S REALLY GOING TO WORK ON THE PROBLEM. PLEASE being single parent with a adult handicap daughter doesn't make it any eaiser. If this does not get resolve by this week I will call news media so they can have a ball with it.

Desired Settlement: I would like my money back and somebody that's really is going to handle the problem not just get me of their backs for alittle while. And please do something about your unprofessional people, they don't represent your company in a good way. Play with their money. Please

Business Response:
7/10/2014  Mrs ******* has been notified that a check for $73.12 is being mailed to her. The will resolve the issue reported.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******** *******

7/2/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I was issued a gift card for $42.79 in February of 2013 . I tried to use the card June 2014 was told no money on the card. I was issued a gift card in February 2013 . I tried to use the card in June 2014 I was told there was no funds on the card . The card had not been used since issuance. I was told to call god number on the back of the card to find out what happened to hand funds. I have revived no response.

Desired Settlement: I would like a refund or credit for my $42.79.

Business Response: Hello,

Mrs ******** has been contacted, I have checked the gift card balance and given her the history. 
She was satified with the information.
This claim was closed with the customer today 6/202014 at 7:48pm

Thanks,
****** ****

6/30/2014 Problems with Product/Service
6/30/2014 Problems with Product/Service | Complaint Details Unavailable
6/19/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased 12 items from burlington coat factory online on 2/15/14 totaling $168.60. This is in regards to order group ** ********* Upon receiving the order in the second week of March, certain clothing items didn't fit correctly and I returned them all in the one box on March 25, 2014. I contacted Burlington via their website as no phone number is provided to inquire as to when I would be refunded. On 4/11/14 I received response that my return had not yet been received. Burlington promises to refund your account within 3weeks of receiving the return. Then on 4/17/14 I received and email from Burlington stating that my account had been credited $29.99 for my return and the email noted that this was credit for one pair of pants. I have attempted to contact Burlington via their website 3x with no response. I returned 7 of the 12 items ordered (all in the same box together) totaling $133.89. As of today 5/24/14 I have not received the remainder of my refund or any response from Burlington.

Desired Settlement: I want the remainder of my purchase amount that was returned refunded to me immediately credited to my debit card that was used to make the purchase.

6/3/2014 Problems with Product/Service | Complaint Details Unavailable
5/16/2014 Problems with Product/Service | Complaint Details Unavailable
4/30/2014 Guarantee/Warranty Issues | Complaint Details Unavailable
4/8/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Regarding Order # ******** On Monday, April 24, I received a shipment from Burlington Coat Factory Online. I ordered three pairs of Bejeweled **** ***** - Turquoise. I ordered one pair in Size * and two pairs in Size *** I was charged and invoice for all three pairs, but only received two pairs -- on pair of Size * and one pair of Size *** I am missing a pair of Size *** I have attempted to contact Burlington Coat Factory three times now: twice through their online customer service portal and once by ********* No phone number exists on the website to contact them. As of 11:23 a.m. on 3/30/14, I have not even received a confirmation that they have received my complaint.

Desired Settlement: I would like the pair of shoes delivered immediately, as they are for my bridesmaids. Because this style appears to be discontinued, if I do not receive this pair in this size, I will be forced to return all pairs and find a new style. I would also like customer service to contact me to confirm that they have received my request.

Business Response: The item Bejeweled **** ***** - Turquoise  1******* has been re-shipped today. Customer was contacted by a representative at 9:56AM.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me.

Regards,

***** *****

















4/4/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I place an order with Burlington Coat Factory on line. My order arrived together as one delivery. I was excited about my purchases. When I went through my order, I discovered that I was missing one item. I ordered two pair of boys' pants, was charged for two pair of pants but only received one. I order on line quite often and figued- it can happen. I used the on-line process of contacting Burlington's online department (that does not list a phone number) to adviced I was missing an item and wanted it mailed out to me. That was 5/17/14, the same day I received my order. (Order ********)I have been waiting on a response because I figured it would be an easy fix but I have gotten no response. Hopefully I will have better luck this way.

Desired Settlement: I just want the pants that I have already been charged for. If it is easier to to refund the charge I will be happy with that.

Business Response: The cost of the item (Pleated Uniform Pants 8-20 ) of $12.99 + Taxes = $13.90 has been put refunded on her account. please allow 3 to 5 business days for the balance to show on the account used to paid for this order. 

Also, for the inconvenience a $10.00 e-gift card was send to the email we have on file (for the customer).

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. I wished they would have responded to my initial reqest.

Regards,

******** ******




















3/28/2014 Problems with Product/Service | Complaint Details Unavailable
3/9/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: My mom bought me a gift card of $75 for Burlington coat factory for Christmas. I got it in an email, I was happy. So I went to the store I spent hours trying on clothing until I found what I wanted. I got to the cash register and the gift card was empty. The store told me there was nothing they could do. I tried filling out the file thing online to get help weeks went by no response. I contacted the **** number it would just trans me to a voicemail, I left many messages with my name number and issue, no response was the outcome. I called corporate got the wrong dept who told me they don't give out the direct phone number to customer service because they don't want customers to call them. Finally after many unsuccessful attempts I was trans to a customer service agent who admitted there system was flawed and often produces empty gift cards, they said they would send me a hard copy gift card in the mail. IT NEVER CAME. I called the ext to get around to voicemail issue again and the extension quit working. Eventually I got ahold of someone else who I think name was ***** and she said if I faxed her everything an my drivers license I would get the gift card. It never happened. This store went from my favorite to I'm never shopping their again. And my mom was charged 6 times for the gift card, customer service was so hard to reach she just disputed 5 out of the 6 charges with the bank.

Desired Settlement: I want a change in store policy. So if people have an order problem need to cancel or make changes or anything they can call and do so. I want a full refund to my mom for the gift card she got me for Christmas in which the funds never came, and a written apology. I really want this store to do a customer service 180. I have never seen such horrible service they basically stole 75 dollars from my mom. Probably would not hurt for them to correct all the other billing problems complained about on all the rip off sites. Unfortunately I no longer want the gift card Burlington lost my business same with my friends and family.

Business Response: Please accept our sincere apologies for the inconvenience you may have experienced through this process. 
 
Unfortunately, we did not meet your or our own expectations and the issues that you experienced and mentioned have been brought to the attention of our ********** department. 
 
The full amount of the order $75.00 has been credited back to your account accordingly on 2/21/14, Please allow 3 to 5 business days for the balance to show on your account.

I know how exasperating this has been for you and I am deeply sorry that it has taken so long to straighten out this problem. If we may be of further assistance please contact us ****** ** ****** **** * ** ** * ** *** ** ************ 
 
We are working hard to prevent this type of error from occurring again.
 
 
**** ** ******* * ********* ********** ********** ********** **** ******* ****** ************ **** **** **** ************  

3/9/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I placed an on-line purchase from Burlington Coat Factory via companies website: https:/****************************** Order ******** Order Date: 11/25/13 There were 6 items in the order. I was charged for all items totalling 103.08 which I paid in full but only received 1 of the items. I received the **** *** **** ******* ****- Large by ******** Item: ********** Color: ***** ****** Price 7.99 The confirmation of delivery is below for tracking # ************ Delivered Tracking No.or *************** ***** ********* ****) dateStatusRecipient city, stateDelivery date --** *********** **11/26/2013 5:39 pm**** ***** ****** **12/02/2013 4:03 pmView/print Signature Proof of Delivery letter Email Signature Proof of Delivery letter The tracking results for tracking # ******************** is as follows: Please check the following numbers and resubmit.Resubmit . Not found No information for the following shipments/***** Office orders has been received by our system yet. Billing Address: *** ******* *** ****** **** ** **** *** ****** ******** ***** ****** ****** ***** ******** ****************** $103.08 Ship To: *** ******* *** ****** **** ** **** *** ****** ******** ***** ****** ****** ***** ******** Shipping method: Standard Shipping Order Total: Merchandise: $95.92 Shipping: $0.00 Free Standard Shipping on $75+ (excludes *** ** *** **) Tax: $7.16 Total: $103.08   gift Cards: - $0.00 $103.08 Order Status: SHIPPED Standard Shipping from Burlington Warehouse on 11/28/13 Tracking Number(s): --*********** ********************** I have contacted the comapny 3 times via On-Line Help Center form. I have not received a response , an email, a phon ecall , the rest of my order or a refund.

Desired Settlement: Since I paid for my order, I would like the remaining items. This was part of a Christmas present for my daughter (I re-decorated her room and was planning on using these items). I was very disappointed that I did not receive the order. I also purchased a Burlington Coat Factory $50 giftcard for Christmas through my work. I was planning on using it but haven't yet because I don't feel confident that I would receive the order. The company has caused me this inconvenience and it's completely unnecessary.

Business Response: Full credit has been refund to customer on order. the total amount is $103.08. Please allow 3 to 5 business days for the balance to show on the account.

3/6/2014 Billing/Collection Issues | Complaint Details Unavailable
2/20/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I placed an online order at Burlington's website on 12/02/13. The order consisted of two items; a 2 piece *** drinkware set and a set of 3 resin candle stands. On 12/12, I received only the 2 piece *** drinkware which was smashed into millions of pieces. To this date, I never received the candle stands. I was not able to return the item I actually did receive because was no return label nor was there any packing information which I can only assume was included in the item I never received. Without this information, I have no idea where to send the item back to. According to the website, the packing slip/return label is required to take the item to the store for a refund so I couldn't even do that. I've submitted at least two online requests for assistance to get my money back to no avail. The website offers no phone number to call, only an online form to complete and submit. No one has called me back, no one has e-mailed me or contacted me in any other matter to sort this out. This is completely ridiculous. I need my money back and I need someone to call me immediately to get this matter straightened out. It's been almost 90 days and this matter is still unresolved.

Desired Settlement: I would like a full refund of my purchase as I never received one of the items I ordered and the one item I did receive was completely smashed.

Business Response: Burlington Coat Factory has refunded this customer for the entire amount of the order.  The credit total is 35.95. 

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Regards,

******** ******



















2/17/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On October 19, 2013 I purchased 4 items at my local Burlington Store as Christmas presents. About two weeks later I discovered two of the items for my toddler grandson would be too small, and on November 21, 2013 I returned to Burlington with my original receipt and items in the original bag requesting an exchange of two toddler sport suits from 2T to 3T. I was sent to chose my 3T items and returned to the Customer Service Desk for an even exchange or to pay the difference for the exchange. The cashier informed me that one of my items had not been paid for. After some discussion, the cashier sent me on my way with an exchange and return slip for one of my items and an explanation on the bottom of the receipt that all of my items was not approved for return. There was also a number to call the ****** ******** ******** ******* ******* Once home, I explored my original receipt to discover that one item had been scanned twice. Once I made the discovery, the same evening I phoned the ************** * and was given another number ************* I called and spoke with ***** who gave me an ext. ***** to call back during the next business day. On 11/27/13 I phoned ext. ***** and spoke with ********* and explained my situation. She appeared very nice and empathetic and stated she would investigate the situation & call me back. I gave her permission to leave a message on my confidential voice mail at my home # listed above. I never received a call back! On 12/6/13, I phoned & spoke with ***** who stated she would have ********* call me but again, no one called. I made three additional attempts on 12/11/13 9am, 1:20pm and after 5pm in which no one answered and I left two messages on the company's voice mail. As of this date I have not received a call back from anyone at Burlington Coat Factory.

Desired Settlement: I don't feel that the cashier's scanning the same item twice is my fault. I wouldn't have noticed the problem if I had not needed an exchange. I've been very patient, calling customer service and being told I would receive calls back to no avail. I am asking to exchange my grandson's toddler 2T outfit for a 3T outfit. I would also like a callback from the Customer Service Dept. with information regarding this situation. Thank You.

Business Response: 2/5/2014

Mrs **** has had her request honored and the item replaced.  This case is now closed.

2/9/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On december 24th 2013, I purchased 2 gift ***** from the Burlington Coat Factory located at *** ******s **, ********, ** ###-###-####. In all of the hustle of the holidays, the gift ***** were inadvertently thrown away. I promptly contacted the store on dec. 26th to see if I would be able to have the ***** reissued. I was informed that I needed to contact the corporate headquarters @ ###-###-####, and they would be able to accommodate my request. I called the number and left a message, because you do not have the option of speaking with anyone. They returned my call the next day, but unfortunately, I missed the call. They left a number to call back and leave another message. I have since called back on 5 occasions, and have yet to receive a call back. I still have my original receipt, that lists the account numbers of both gift *****, which total fifty dollars in value. The account numbers are **************** ***** ***** **************** ***** *****

Desired Settlement: I would like for the ***** to be cancelled and reissued.

Business Response: We contacted Mr ********, and advised him the 2 replacement Gift ***** will be mailed to him .
This case is now closed.

2/9/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I put several items in the lay-away.They charge a fee of $5.00 for this service,and if you cancel they charge $10.00 cancellation fee.My concern is that they added tax to the $10.00 fee.I paid $22.67 toward the purchase and I only received $6.47 return.Is it legal to add tax? Product_Or_Service: clothing and shoes

Desired Settlement: DesiredSettlementID: Refund If tax was not supposed to be added,I want it refunded to me.

Business Response: This case has been resolved, we are sending the customer a 20% off coupon.

2/9/2014 Problems with Product/Service
2/5/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Around January 4, 2014 I received an email that 2 $75 * **** ***** were purchased using my two separate credit cards. After contacting Burlington Coat Factory it took them over a week to reply, they sent a reply saying since these were unauthorized transactions they would refund my credit card if I sent them the gift card number that was emailed to me . However, it has now been another week and they have not refunded my credit cards nor will they reply to my emails. There is no telephone number available for customer service for Burlington Coat Factory that I am able to find. These transactions to my credit card were unauthorized I contacted my credit card companies and they told me to attempt to work with Burlington Coat Factory. BCF did promise to refund my card yet I still have not received a refund or response I also think it is fishy that there is no telephone number available. I am currently incurring over limit fees on both credit cards while awaiting a refund.

Desired Settlement: I would like a timely response and refund of both $75 charged to my two separate credit cards.

2/5/2014 Problems with Product/Service | Read Complaint Details
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Complaint: I purchased a gift card for a christmas present, I received the card, but the money was not loaded onto it. I made 4 online attempts through bcf's website. I have yet to get a response from them. I called them 3 times and left messages to which I did get one call back but I missed the call and tried to call them back immediately and got the "leave a message we will return your call".

Desired Settlement: I want the $50.00 gift card replaced. I ordered it online, because I do not have a store nearby. My daughter prefers this store for my grandson. Further compensation on the gift card would be appreciated for the hassle this has caused and no Christmas gift for grandson because of this.

2/3/2014 Problems with Product/Service | Read Complaint Details
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Complaint: I had a layway at there store I called various number time spoke with the customer service manager people in customer service look up the layway no record but my bankcard was charged for the layway

Desired Settlement: DesiredSettlementID: Refund I want my refund.

Business Response: We would like to help Mrs ******* regarding her layaway problem.
We sent her an email for receipt information and we have left a voice message asking her to call so we may discuss the problem.

2/1/2014 Problems with Product/Service | Read Complaint Details
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Complaint: On Dec. 11th, I bought several items at this store. I had written a personal check for the items when first purchased on Dec. 11th and had signed a notice on the little credit card signing thing. The sales woman serving me told me the statement I was signing was the stores various policies and "stuff". There was a long line of waiting customers and I was in a hurry, regretfully, I did not take the 10 minutes it would have taken to read the notice. My check was run on their system and approved by the bank. On Dec. 12th, realizing I wouldn't need some of these items, I returned the items to Burlington. The store was to refund me $117.00 but, I was told, I'd have to wait 10 days for my check to clear and "corporate" would mail my refund. According to the sales person, all checks are sent to their corporate office. I asked the person if, my check cleared the bank immediately, which it had, why would the check be sent to "corporate" and why would I have to wait ten days. I was informed that the policy notice I had signed clearly explained this policy, (My Mistake!). After 10 days, I called the store and talked with a manager. I told him I wanted my money back now, the 10 days was up. I was now informed the policy is 10 to 15 working days for a refund. This manager called "corporate" and told me my check had cleared and my refund was in the mail. Here it is now, Dec 24th, and no refund. My check cleared the bank electronically immediately after I wrote it but I can't get may money back from these folks. Isn't there some kind of law about businesses using customers money for their profit?

Desired Settlement: I think this stores refund policy is idiotic, and quite possibly illegal! My check cleared the bank immediately via electronics, other stores give the check back immediately as part of your receipt. Not Burlington, they send you check to "corporate", where they can use your money for 3 weeks before sending you a refund. Pretty slick operation. I want my money back. It's Christmas time and I could have used that money myself instead of "corporate" making money off my money.

Business Response: We have sent an email to Mr. ******** for additional information, The store locationand the receipt #.

1/29/2014 Delivery Issues | Complaint Details Unavailable
1/29/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: i ordered merchandise from BurlingtonCoatFactory.com on November 29 for christmas presents. i received an email stating that the items shipped on 12/4. after not receiving my items within a reasonable time i checked the tracking and the status still said Initiated. I tried to contact Burlington in regard to my order on 12/14. when i did not receive a response i sent another email on 12/20. after searching the website for a phone number and not finding one i sent a third email on 12/27, after christmas. i never received my items and i never received a response from them regarding the issue. the order total was $12.97. it wasn't a lot of money but it was the fact that they were christmas presents for my nephews that did not come in for christmas. which forced me to go somewhere else to get similar items for them. i understand that during the holidays it can be busy, but to not receive a message after three tries is unacceptable. it is also frustrating that there is no other way to contact them other than email. it further aggravates me that i had to go out and spend more money at another retailer to get items so that i would have them for christmas. thank you.

Desired Settlement: i would like my money back including the shipping for the items. they were christmas presents which obviously did not come in for christmas. the total for the order was $12.97. also, due to the fact that the items didn't come in and i got no response to rectify i would also like compensation towards the Replacement items that i had to go out and purchase so that i would have a present for my two nephews. i ended up spending $25.99 at another retailer to get the items i wanted. thank you.

1/24/2014 Problems with Product/Service | Read Complaint Details
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Complaint: I ordered a product from ************************* on 12/14/2013 and received it on 12/18/2013 without a packaging receipt. I wanted to return the product because it was to large so I left an online complaint to resolve the matter (haven't received a response yet). I thoroughly enjoyed the look and style of the product so I ordered another one in the appropriate size on 12/18/2013 with express shipping so I would receive it before a certain date. It has been two business days after the expected arrival of 1-2 business days. I have also called Burlington coat factory two times and have left voicemails without at return call to this day of 12/23/2013

Desired Settlement: I would like a cash refund on the product that was to large that I received without a packaging receipt. I would also like a refund on the express shipping that I paid when I did not receive it in the 1-2 business days. Currently (12/23/2013), I have not received the product I ordered on 12/18/2013 with express shipping.

1/24/2014 Delivery Issues | Read Complaint Details
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Complaint: purchased a dress from Burlington coat on 11-25-13 via internet order.On 11-27-13 received confirmation no# with tracking info through *****.Contacted ***** on 12-4-13 and was told it was tendered and never was picked up for shipment.Called Burlington on 12-17-13 to cancel the order and was spoken to very rude.After the phone call we received 76 emails within 2 mins of each other in retalulation to the phone call.-order no#********-price of the dress was 42.39+5.99 shipping for a total of 48.38 of which we have not received any refund

Desired Settlement: Full refund of 48.38

1/9/2014 Problems with Product/Service | Read Complaint Details
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Complaint: I purchased 4 items online, a girl's dress, girl shoes, shirt and leggings, I specifically purchased express shipping to have my item here by 12/30/13 they processed my order, saying everything was shipped and would arrive on 12/30/2013 well my order arrives but I only recieve the shoes and the pants, when I needed the dress and the shirt, I have tried emailing about the situation and calling but no one is reaching out to assit me ***** * ********

Desired Settlement: I want a complete refund for their inability to correctly process my order. Because of their inability to do their job it has caused me to stress on finding a dress for my little girl to wear on new years eve. And for someone to step up and get this business under controll because I felt like I was being scamed, they took my money but didn't get me my merchandise

1/8/2014 Problems with Product/Service | Read Complaint Details
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Complaint: I purchase a coat from Burlington coat factory. The coat has multiple layers. Upon arrival it was evident that the inner layer was not the right size (XL) instead of the Large size I requested. This makes the coat unusable as I cannot close it and it look odd. I have requested help several times (once each week for the past three weeks) to resolved this issue or have my money back. I have received not answer from Burlington Coat Factory. The first message I received from them said the following: Thank you for contacting us. We have received the request you submitted regarding Damaged or Incorrect Merchandise. A customer service representative will be in contact to assist you. Your request number is*********. Please use this request number in all future correspondence. Should we experience a high volume of e-mails, there may be a slight delay in our response. Be assured that we have received your e-mail and will respond as soon as possible. Our goal is to provide you with excellent customer service!First the coat is not the quality I was expecting from Burlington Coat Factory and their service obviously does not meet the standards of quality they described in this e-mail We appreciate your business and look forward to assisting you.**************

Desired Settlement: I would like for Burlington Coat factory to send me the required send me a full refund ASAP. I also would like them, due the lateness and evident their lack of costumer support, to provide the fees for this item to be sent back to them. Notice: I bought this coat due to the cold we experience in the State. I have not been able to use it once.

1/3/2014 Delivery Issues | Read Complaint Details
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Complaint: On November 9 2013 I ordered a coat as well as snow pants from their online web site. the web site offers 3 day shipping. I did not receive the snow pants until 2 weeks after I placed my order, and have not received the winter coat. they pulled the money out of my bank account on November 9 2013 for $76.99. $49.99 for the coat, $16.99 for the snow pants, $5.99 for shipping and $4.02 for taxes. I have still not received the coat. I sent 2 emails regarding this issue as well as called their corporate office twice. I received automated emails stating that someone will contact me and have yet to hear from anyone. I left my order information as well as my contact information when I called the corporate office and still have not received a response.

Desired Settlement: I would like to receive the coat that I ordered

12/28/2013 Delivery Issues | Read Complaint Details
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Complaint: I placed an online order with the company. I never received my merchandise nor was I informed that I wouldnt receive my merchandise. According to the postal service my address was incomplete on the delivery label and my merchandise was sent back to the shipper. On Burlington Coat Factory's website they offer no phone number to contact them if there are any issues. They have a form that you fill out online leaving you with no window of time as to when you will be contacted. I did fill out the online form informing them of my shipping issue. No one has gotten back to me and I am unable to even track my shipment now. I feel like this is a mistake on the business' behalf and I feel there customer service is horrible. If my card has already been charged for my merchandise in addition to the fact that I payed for shipping something should be done.

Desired Settlement: I would like for my merchandise to be shipped but I think I should either be credited for my merchandise and/or the shipping cost and I think the company should pay for expedited shipping since my merchandise was not recieved in the delivery window given to me.

12/20/2013 Problems with Product/Service | Read Complaint Details
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Complaint: I went to Burlington on 11/16 and purchased some clothes. After I got home I went to try the clothes on (2 year old so could not try them on instore). A few off the clothes I did not care for so on 11/17 I went to go return them. Uponing returning them they could not find one of the items on the reciept. Was asked if I had another reciept and I said no it was all on the same reciept. They looked it up on my card and it did not come up then they checked inventory and it has been a while since that item was purchased. I was told that they could not return them since I did not pay for them. I said fine a free pair of pants. A supervisor took them to the secturity office to look at the camera and he came out and told me that he did not seem them getting scanned and that they were on a differnt receipt and I said no they were not. I went home and looked at my reciept and noticed I was charged for twice for an item. On 11/18 I called customer serivce and told her what happend and she saw the reciept and saw I was charged twice. She called the store and spoke to the security guy and he said the same thing to her that he did not see them scanned or put in the bag. I felt like I'm being accused of stealing and I don't appricate that. Why should the customer be responsible for a store error. I would really like them to credit me for the item I was charged twice and to take the pants back.

Desired Settlement: DesiredSettlementID: Refund I would really like them to credit me for the item I was charged twice and to take the pants back.

Business Response:

An email has been sent to *** ***** for additional information.

12/20/2013 Problems with Product/Service | Read Complaint Details
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Complaint: Attempted to exchange item in store but manager refused to take one of them items because it didn't have a store tag. I didn't have a receipt. I purchased a formal dress shirt and vest for my son from the local store. When got home my son tried on the items which turned out to be to big for him. I misplaced my receipt but still went to the store in hopes of being able to exchange them for something else. One item, the vest, had a store tag. The 2nd item, the formal shirt did not. Because the one item lacked the "store" tag I was not allowed to do an exchange. I called corporate office from the parking lot immediately after I left the store. The lady in the store said the same thing. I could not exchange the item. I explained I had a witness see me purchase the item and I could easily go back into the store and pull the exact same shirt from display. I explained there is a huge sign on the way that says "customer satisfaction" and reads exchange. I was informed I could talk to the manager and show him where I found the shirt but it would be up to him if he wanted to let me exchange for something else. I realize as a consumer I am responsible for keeping up with my receipt but I have never been told I can't exchange an item when it's obvious it's never been used or lacks a store tag! In the past when I have lost my receipt in any other store, I was assisted and my items were exchanged. I am very disgusted and beyond disappointed with the customer service I received today.

Desired Settlement: I want to exchange items for something that will fit my son. We no longer need the formal shirt and vest. I just want to exchange them clothing for something my son will be able to use.

Business Response: This item was replaced for the customer.

12/19/2013 Problems with Product/Service | Read Complaint Details
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Complaint: I purchased a humidifier online using a gift card given to me by my boss as a baby shower gift. This item was not only for the baby, but also for my step children who have been sick due to the dry heat in our home. I placed the order (#********) on November 3rd. I received an email stating that it shipped on Nov 7th. The tracking number I was given was invalid and does not link to any shipping company or package. On Nov 19th I sent in an email request for resolution (*********). It received no response, so I tried again on Nov 21st (*********). As of Nov 25th it has received no response. I called the customer service line today, Nov 25th. The first time I called, I was told I'd be connected to someone whom could help, and was instead hung up on. The second time, I was sent to a voicemail. Enough is enough. I have tried to contact this company 4 times to no avail. My gift card was spent and I have no product to speak for it and no way of knowing where it is. I have never been treated this way by a company in my life, nor would I retain my career if I ever treated a customer this way myself.

Desired Settlement: I would like my order delivered. I do not want a refund or another gift card, because I do not want to ever shop with this company again. And hopefully they improve their customer service system so they do not continue to lose customers.

12/15/2013 Problems with Product/Service | Complaint Details Unavailable
12/15/2013 Problems with Product/Service | Read Complaint Details
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Complaint: I ordered 3 items from Burlington Coat Factory online on 10/27/13. I received my items in a reasonable amount of time and found one of the coats did not fit and needed to be returned. I then realized there was no packing slip or receipt of any kind in the bag the items shipped in. I went online to determine how to return my item, and found I needed a packing slip to return it. Since I wasn't given one, I emailed customer service for assistance with the packing slip. I received an email back that contained generic info from the website on how to return an item… it didn't help in any way with my issue of no packing slip. I emailed a few more times over the next week and called the 800 number (which no one answers, I could only leave messages). Still no response after 10 days. I posted a description of my experience on a social media site, and someone who monitors the site responded with another email address to try. I emailed that address 2 times in 3 days, and never had anyone contact me. I have all the emails saved. I should not have to spend over $50 on a coat that doesn't fit. None of this was my fault, I tried everything to get assistance with my return, and no one would respond to me.

Desired Settlement: I want a deserve a full refund for the coat I have been attempting to return. I will send back to the appropriate address if someone can tell me what to do without the packing slip (which was never included with my order)

11/2/2013 Problems with Product/Service
10/13/2013 Problems with Product/Service | Read Complaint Details
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Complaint: I have bought two luggage suitcases on 3/22/2013 both suit cases broke apart after being used once for summer trip. They refuse to exhange or credit. I have bought two luggage suitcases *********** *** ************* Inc $58.57 Model ****** " and "******* ******* Model: Leopard *********** $ 52.06" from Burlington Coat Factory on 3/22/2013 both suit cases broke apart after being used once for summer trip. I went back to Burlington in August and requested for refund and exchange for a faulty product they have sold to me but their store Manager ****** have refused to refund or exchange or credit. I have made several calls (20 times) to Burlington head office in August and September both times I have left messages to the operators and voicemails. No one from Burling made the effort to return my phone calls. Both suitcases were fell a part so easily, both were improper designs and manufactured by the ********** *** ************* Inc and ******* ******* vendors. One of the suitcase wheel completely came off from the suitcase other suitcase handle came off when I was lifting the suitcase, it was co-incident that both suitcases happened to be made out of same or similar material. Beside these two suitcase I have bought four other suitcases with a different material and they all survived my trip with the exception of ********** *** ************* Inc $58.57 Model ****** " and "******* ******* Model: Leopard *********** $ 52.06" Burlington had failed to disclose these faulty designs when I purchased these suitcases also they have neglected their marketing slogan which is printed in their receipts " Shop with Confidence" . Burlington should be held liable for placing a defective product into the hands of a consumer. Both suitcases were bought in two transactions and paid by my Bank of the ****** ********* card

Desired Settlement: Please refund my money $58.57 + $52.06 = $110.63. After this terrible experince I will never shop at Burlington again.

Business Response: 10/2 4:33pm I spoke to  Mr ****, told him ***** the new manager at store *** has agreed to take a look at the luggage again,,MAKE NO PROMISE"   He agreed to take luggage to store.  I told him to please call before going and make sure ***** is there. He is the one that said he will do this.

9/12/2013 Problems with Product/Service
8/14/2013 Problems with Product/Service | Complaint Details Unavailable
8/12/2013 Problems with Product/Service | Complaint Details Unavailable
8/7/2013 Billing/Collection Issues | Read Complaint Details
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Complaint: I purchase a pair of shoes on 5/23/2013 Receipt Number# ********** for $39.99. On 6/22/13 I returned the shoes and was issued a receipt # for the return of the shoes. I was actually returned the $42.79 a few days later. As I checked my bank I noticed two seperate charges to Burlington that equalled the amount of $42.79. I was thinking that I did not purchase anything from them and this should have been a refund. I remember the return taking some time and the gentelman who assisted me needed help to clear something our of his system. I was advised the refund will take a few days because I returned on the weekend. I was advised to bring in my bank statements and my receipts by the manager *****. I advised that I could not make it to that side of town. So I faxed her everything that I had. I have been waiting for my return. And nothing. I call to follow up on 7/22/13 and was advised by ****** that she will not be able to help me if it is over 10 days and I advised that I was previously working with***. She stated that ***** is no longer here and sorry she dropped the ball. I am the new manager, I can not help you if it is past the 10 days. I find this to be very rude and un professional that this facility did not only try to return my merchanidise but in deed charged me again. Do I believe it was a mistake. Yes. I would just like to be issued my $42. 79 back.

Desired Settlement: I am a frequent shopper at there facility and wish to continue shopping there. I will take my business elsewhere if there mistake is not corrected. I will also advise every partner (attorney) in my work facility of there actions to see if I can not bring suit. Seems petty yes, but when a customer is right they should not have to fight for there money back that was improperly taken. If you have any questions or concerns, you can contact me at ***** ******** Extension **** ****** ***** ******

Business Response: We have been in contact with the customer and explained that her credit has been sent back to her charge account on 6/23/13. The two separate charges she shows on her account were purchases made on 6/15/13 for $21.39 and $21.37 for a total of three items. It has been verified by our charges department that the card was present during these two transactions. We advised the customer if she did not make those purchases she would need to dispute it with her bank. We do have all documentation of the credit and charges if needed.  As we were explaining to the customer she stated that this is still unresolved and hung up.

Consumer Response:
Complaint: *******

I am rejecting this response because: the rude and unprofessional language that I am recieving from this facility is uncalled for. I have spent several hundreds of dollars at this facility and never once had an issues. If I am telling them that I did not charge something then I did not. I called my bank as I was advised and I was told from my bank to contact the facility. So why would i be given the run around.  Unprofessional to a whole new level. I would not usually dispute something so small and petty as of $40.00 to me is not big deal. It is the general principle of how things are being handled and How I am being treated as a frequent customer. I will not resolve this issue until I am refunded. I have intentions of letting everyone know this issue that I am having and will make sure to advise how well managers and staff treat there employees. I will also have a representative prepare a letter to the Corporate Representative and advise of these issues and employee/staff that was involved. I will provide the list of all employee names in future correspondence to Corporate Rep. From the very first phone call as a concerned  customer to the end dispute process. please advise, I would like to have the up authorized charges placed back onto my card to resolve this immediately.



Regards,

********* ****





























8/1/2013 Problems with Product/Service | Complaint Details Unavailable

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