Brides Angry About Alfred Angelo Bridal Chain Abruptly Closing

  
     
July 20, 2017

Annoyance seemed to be the theme as brides across the country found out that they were left high and dry when the Alfred Angelo dress chain, headquartered in Delray Beach, Florida, abruptly announced it was closing for good. Many customers are reporting that they learned of the closures without receiving any warnings from the store operators.

On July 13th The Lincoln Journal Star reported, “Some brides apparently started showing up at the store after hearing the news. Lincoln police said they had to dispatch three officers to the store about 7:30 p.m. to deal with a report of angry brides making threats against the store. LPD said it did not make any arrests. Other brides took out their frustration on social media. Several posted that they were told by store employees that ordered items that had arrived at the store would be sent to people via FedEx. However, it's not clear what will happen to ordered items that had not yet been delivered to the store.”

On July 14, 2017, BBB learned of the nationwide store closings and an impending filing of Chapter 7 Bankruptcy. On July 16, 2017, BBB noted that the company updated its website www.alfredangelo.com with the following statement: 

"Alfred Angelo filed for Chapter 7 bankruptcy on July 14, 2017. As a result, all stores and wholesalers are closed. Margaret Smith was appointed Chapter 7 Bankruptcy Trustee. If you wish to be contacted regarding your order status once information is available please send an email to: alfredangelo@mjstrustee.com. We will post additional information regarding the status of dresses on this web-site as it becomes available."

BBB offers the following general tips to customers who have outstanding orders:

  • Contact your credit card company- If your purchase was made using a credit card contact your credit card company and file a chargeback.
  • Gather your receipts and documents- This will help in preparation for any opportunities to obtain a resolution. 
  • Contact third party retailers- If you made your purchase from a third party retailer look into their refund policy and contact them to see if they can help.
  • Be careful with discounts- Some Bridal stores are offering discounts to brides who have been affected by the Alfred Angelo closings. If you decide to take advantage of these discounts, make sure you understand any applicable terms and policies, especially if you don't have time for errors and alterations.
  • Beware of any person who claims they can help you retrieve your dress from the store for a fee - You should only contact the bankruptcy trustee.
  • Beware of online donations and crowdfunding pages- When unfortunate events occur, it opens the door to potential scammers who are looking to take advantage of the situation.

ABOUT BBB: Better Business Bureau has been assisting U.S consumers and businesses since 1912. It is a private, nonprofit organization dedicated to advancing trust in the marketplace. In 2016, people turned to BBB more than 165 million times for BBB Business Profiles on more than 4.7 million businesses and Charity Reports on 11,000 charities, all available for free at bbb.org. Today, BBB serving Nebraska, South Dakota, The Kansas Plains and Southwest Iowa is supported by approximately 10,000 Accredited Businesses that have voluntarily committed to adhere to BBB’s Standards of Trust.