Business ProfileforTime Shoppe, Inc.

On 9/12/22, I dropped my watch off to have the crystal replaced. When I went to pick up the watch on 9/23, I saw that there was no seconds hand. When I told the women at the counter she ************ told me that was the way I dropped it off, which was NOT true. I showed her a picture that I sent my parents right before dropping the watch off, which clearly showed the seconds hand in tact. She then went and got the guy who worked on the watch and he tried to ****** tell me the same thing- that there was not a seconds hand when he began work on it. I showed him the picture as well. At that point, he said he'd go to look for it and get back to me. Today I went in to pick up the watch and see that they put on a mismatched seconds hand- not the original. It does not match the style, is too short and too dark. When I picked up the watch they did not present any other options and did not offer a discount or even to waive the fee. I brought this watch all the way from ******. It belonged to my grandfather who has now passed. The fact that they lost this piece is unfortunate to say the least, but at minimum, they should have matched the seconds hand better than what they slapped on.