Business ProfileforProxibid, Inc.

Proxibid response time is extremely poor. Auction instructions tell me to contact Proxibid as soon as possible following end of auction to make arrangements for payment. I did this but did not hear anything back from Proxibid for over 24 hours (late at night) and telling me that I would have my credit card debited if not paid by the Wednesday following the auction. I ended up sending an email to Proxibid letting them know that I was picking up item from auctioneer and would be paying him on Thursday. Never received a response regarding this. Then they charged my account and after contacting them again, they now tell me that I have to talk to the auctioneer, which I did. I finally had to contact my credit card company to dispute the charges. What a hassle. -Pat H****

Dear Patrick H****, We’re sorry to hear your experience in completing your transaction was less than ideal. Please understand that automatic payments are set up by the auctioneer for their sale directly. It is the auctioneer’s responsibility to stop an automatic payment from occurring by marking an invoice as paid prior to automatic payment being taken. Our response to your first email communication to us following the sale outlined this and directed you to contact the seller. In addition, the auctioneer must initiate a refund request should one be needed, as was the case. We are unable to complete a refund request without the auctioneer’s involvement. This was covered in our most recent response to you. As an online marketplace, we can facilitate transactions between buyers and sellers, but are unable to directly modify a transaction, such as initiating a refund, without explicit directive from the seller. If you have any questions regarding your account or payments, please contact our support team at [email protected] or (877) 505-7770. Sincerely, Customer Experience Management Team