Business ProfileforTravelex Insurance Services, Inc.

I scheduled a tour through ******** ****** ***** on 7/18/23 starting with a deposit and paying for the tour on 8/9/23. I was finally able to make the flight arrangements on 8/14/23 that cost was separate. American Israel Tours said it was highly recommended that I purchase Travel Insurance to cover that cost of the tour if anything happened. They advised to click on the link and go over the insurance. The site for Travelex is vague and there was no link to the full policy so I called on 08/16/23 and spoke to a representative. I was never told in that conversation to review the policy prior to purchasing. I was advised to get the package on the phone for covering the complete cost of tour and flight cost which came to $9102.00. Cost of the Insurance was $626.00. The plan Benefits say Trip Cancelation 100%, Trip Interruption 100%. On October 7th Israel declared War. I contacted American Israel Tours and they advised to wait until they officially canceled the tour, so I did not cancel the flight reservations for 4 days. Once I received the tour cancelation notice I filed a claim with Travelex. They said it would be 2 weeks for a determination. I waited only to be sent an email they had a war clause which excluded them from paying the claim. I was told I could appeal and did immediately. I have not heard from them. I saved for 5 years for the trip. I understand unexpected things happen but to not pay any part of the claim is totally not good business ethics. The Confirmation sheet does not even mention a war Clause, I did not receive the entire policy until after the purchase was made and the entire policy send. I believe Travelex has misled it's clients as they did not mention the war clause on the site.