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Find a Location

Cobalt Credit Union has 26 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Cobalt Credit Union

      7148 Towne Center Pkwy Papillion, NE 68046-2125

      BBB Accredited Business
    • Cobalt Credit Union

      PO Box 1149 Bellevue, NE 68005-1149

      BBB Accredited Business
    • Cobalt Credit Union

      11515 S 39th St Bellevue, NE 68123-5200

      BBB Accredited Business
    • Cobalt Credit Union

      1216 N Washington St Papillion, NE 68046-3064

      BBB Accredited Business
    • Cobalt Credit Union

      2204 Longo Dr Bellevue, NE 68005-7900

      BBB Accredited Business

    Business ProfileforCobalt Credit Union

    Credit Union
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 8 Customer Reviews

    Customer Complaints

    10 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/15/2002

    Years in Business: 78

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Products & Services

    This company offers full service personal & business financial services.

    Business Details

    This is a multi-location business.

    Find a Location

    Cobalt Credit Union has 26 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Cobalt Credit Union

        7148 Towne Center Pkwy Papillion, NE 68046-2125

        BBB Accredited Business
      • Cobalt Credit Union

        PO Box 1149 Bellevue, NE 68005-1149

        BBB Accredited Business
      • Cobalt Credit Union

        11515 S 39th St Bellevue, NE 68123-5200

        BBB Accredited Business
      • Cobalt Credit Union

        1216 N Washington St Papillion, NE 68046-3064

        BBB Accredited Business
      • Cobalt Credit Union

        2204 Longo Dr Bellevue, NE 68005-7900

        BBB Accredited Business
      Headquarters
      7148 Towne Center Pkwy, Papillion, NE 68046-2125
      BBB File Opened:
      2/6/1997
      Years in Business:
      78
      Business Started:
      1/1/1946
      Accredited Since:
      2/15/2002
      Alternate Business Name
      • SAC Federal Credit Union
      Hours of Operation

      Primary

      M:
      9:00 AM - 5:00 PM
      T:
      9:00 AM - 5:00 PM
      W:
      9:00 AM - 5:00 PM
      Th:
      9:00 AM - 5:00 PM
      F:
      9:00 AM - 5:00 PM
      Sa:
      Closed
      Su:
      Closed
      Business Management
      • Ms. Robin Larsen, President/CEO
      Contact Information

      Principal

      • Ms. Robin Larsen, President/CEO

      Customer Contact

      • Ms. Jamie Graves, Executive Assistant
      • Ms. Robin Larsen, President/CEO
      • Ms. Alecia A. Zauha, Community Engagement Director
      Additional Contact Information

      Phone Numbers

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      10 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/06/2023

      Complaint Type:
      Billing Issues
      Status:
      Answered
      very long story, not enough space. I got a replacement card on 2/3 before 12pm. 2/4 merchant ran card for $*******, making my didn't opt in for overdraft protection account to -******* with the inactive turned off card in cobalt possession. first it was these companies force payments off inactive cards, but changed to it was ran on 2/3 but posted on 2/4. same card was declined on 2/3 for ****** same company at 10:32 am. I also have real time alerts, so all transactions have posted in real time except for this one. can't contact cobalt until 2/5 even they offer 24hr members service numbers, you can only use during weekly business hours and can only report lost stolen or fraud during said times. options are start dispute, get part of money back for good-faith within 2 days until dispute is settled, transfer the money from another account eat that cost until dispute is settled or continue to withdraw from savings with out of network fees reversed. went on vacation right after I replaced my card. Go to the atm 2/5 and I've reached my *** daily. I did go to the atm on 2/4. I was told that amount didn't post until 2/5 so that plus fees were deducted from that. how did this transaction post to my account on 2/4 4:34 pm but it's saying on there end it posted 2/5 after 1pm. common sense let's me know that there's noway the same account is posting the exact charge 24 hours earlier on my end then cobalt, and only the two transactions I didn't get the real time alerts are the 2 in question. they aren't authorized to raise my limit but if I took the *** I had access to I could start the limit withdrawal again Monday but if the post is lagging because it's the weekend that post about will come out of Mondays limit, and if that happens they can increase it on Monday. cobalt admitted it's not due to any fault of mines, but there's nothing they can do, no suggestions, also everything they have said has been false advertisement and lies, and all 3 apps crash daily.
      Read More

      Customer Reviews

      8 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Brandon B

      1 star

      04/20/2024

      Disputed transactions on my account just to get told since i signed something with master card they weren't going to give me my money back also with no explanation or warning they took the money out of my account cause overdraft fees. I will be switching banks. STAY AWAY FROM THIS PLACE.

      Cobalt Credit Union Response

      04/22/2024

      Hello Brandon, The dispute process can be started several ways and I understand yours was not completed. Today there was a productive conversation with our Vice President of Operations and resolved what was missing. After you have the case number from the police, we can continue with the investigation. I apologize for the miscommunication and appreciate the feedback. The response from your experience will help us better our member service. With your support, we can continue to do better and work to exceed your expectations as your financial needs continue to rise. Thank you, Keli

      Local BBB

      BBB of Midwest Plains

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