Business ProfileforDinges Auto Glass

On January 17, 2024 my car was broken into. I contacted a few nissan dealerships (as I have a nissan murano 2019) and they told me they did not have the glass in stock but recommended to me that I call Dinges Auto Glass to see if they have it in stock. I called the same day (January 17) and talked to Michael. He contacted me later that day and told me he had the glass in stock and could replace the window on Monday January 22, 2024. I booked the appointment. That weekend I had put a tarp over the window that was broken into (my back hatchback window). I had opened my back hatch to clean out all the glass that was in my trunk and put the tarp over it. My hatch was working with no grinding noises when I did this. On Monday January 22 I brought my car to the replacement shop and went to work. When my car was finished Michael had texted me, "Elizabeth It's all done and went in with no issue. There is one thing of note (and I'm not sure if you saw this before) but the driver side piston arm (that raises and lowers the hatch) has a small shard of glass in it and it's making a grinding noise. This should go away with no problem after a bit. I've left the invoice in the cup holder and the gentlemen inside that shop have the key. They told me that they close at 7pm though. If you could call me when you're off and we can get the Venmo payment taken care of, that'd be great." I went to pick up my car I had not left the lot of the replacement window shop yet and went to open my hatch (I wanted to see what the work on the window looked like from the inside and I wanted to know what the grinding noise sounded like before I left just in case I had any concern) to my surprise my hatch unlatched but the would not even open unless I forced it open and shut (this did not seem like a slight grinding noise to me that would go away with time) I called my parents and they told me to go into the shop and have someone look at it further. A gentleman came out with me and looked at it (I should note he just owned the shop and did not work on my car) but he did look at it and he shut my hatchback for me and recommended I go to a nissan dealership for them to look at it. I did just that that night. I walked into a nissan dealership where a salesman helped me and looked at my car with me. He saw that my hatch no longer opened or shut unless you used force and that the button on my back hatch to open and closed the hatch also was not working. He told me that the piston arm was broken and would need to be replaced he gave me the card for himself and the dealerships shop lead to contact. I let Michael know that my hatch wasn't working at all and that nissan looked at it and told me it was broken (not that there was just a shard of glass in it). Michael came out later that week on Thursday January 25 to look at my hatch. He told me that it wasn't doing that when they left it. I complained that a small grinding noise shouldn't sound like this or not have my hatch work for me we went back and fourth for a little while and then I told him my dad would be contacting him because I had to go to work and I didn't quite understand what he was asking me to do. My dad later told me that Michael was essentially saying that they would change the price on the original invoice from $409.89 to $450 so that when I make a second claim or get the piston arm fixed I would only be out an extra $50 (because my insurance deductible is $500) my mom and dad advised me not to do that because it sounded fishy but also because my hatch back was working just fine the day before and of installation it only stopped working after installation and that Dinges Auto Glass should take responsibility for the damages. I have been back and fourth with Dinges Auto Glass and my insurance agent where no solution has been yet made. I have not paid the invoice of $409.89 because of the dispute but am now reaching out to the BBB to see what my next steps should be and honestly asking for advice on how to proceed. I have gotten an estimate from nissan that to replace the part and cost of labor would essentially be $1000. My insurance agent did tell me that this was not part of the original claim (as it was working before) and that I would have to open a new claim so I would essentially be out an extra $500. I feel like a victim again after getting my car broken into and now having to deal with this.